Top Technical Support Analyst Jobs

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Provides end-user technical support across more than 30 locations through phone, email, and remote tools. Responsibilities include troubleshooting Windows, Microsoft 365, hardware, networking, printers, Active Directory, Entra ID, and VPN issues; documenting and managing service desk tickets; training users; escalating complex problems; supporting critical systems after hours; and traveling occasionally.

Coordinates cloud hosting support for DLA customers by serving as a liaison among program offices, integrators, cloud operations, cybersecurity, and leadership. Tracks incidents, risks, dependencies, decisions, tickets, and action items; advises stakeholders on ServiceNow, access request, intake, and operational processes; supports onboarding, migrations, production events, and operational readiness; and prepares customer-facing updates and status materials.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides advanced technical support for end-user hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports users across business units, and contributes to documentation and automation. Leads low-complexity IT projects, assists with purchasing, mentors junior staff, tests technologies, and coordinates with vendors and IT teams. Requires occasional travel, rotating on-call coverage, and evening or weekend support.

Provides first-line technical and functional support for intellectual property software products. Diagnoses and documents customer issues, resolves incidents within service-level agreements, handles inquiries through phone, email, and chat, and escalates complex problems. The role collaborates with customers, IT teams, vendors, engineers, and product specialists while reporting enhancement requests and customer feedback. Work is hybrid in Ann Arbor with variable shifts between 8:00 AM and 8:00 PM EST.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provides first- and second-level technology support for Facilities employees, troubleshooting hardware, software, network, printing, mobile, audiovisual, and facilities management systems. Maintains technology inventories, licensing, asset records, and documentation; supports deployments, upgrades, testing, procurement, and lifecycle planning. Develops training and user materials, assists with onboarding, prepares operational reports and dashboards, and contributes to process improvement, emergency support, and technology implementation projects.

Provides desktop and technical support to end users across multiple bank locations. Installs, configures, tests, repairs, and troubleshoots hardware, operating systems, applications, printers, and software. Responds to support requests through phone, email, chat, and web inquiries; logs, prioritizes, resolves, and escalates help desk tickets. Performs diagnostics and root-cause analysis, documents solutions, trains users, maintains confidentiality, and supports BSA-related duties.

Provide first-line technical support for merchants: triage and resolve issues across invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and data workflows; escalate to Engineering; identify recurring issues; create documentation and merchant education; collaborate with Customer Success, Product, and Contract Operations. Will handle high ticket volume and provide some out-of-hours coverage.

Provide technical support for PC and mobile hardware and software, install and troubleshoot Microsoft Windows, and engage with customers using Spanish.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

Provides Tier 2 technical support for corporate users, troubleshooting hardware, software, networking, remote connections, and mobile devices. Installs and configures PCs, Macs, printers, and network equipment; develops software deployment packages; manages patches, assets, licensing, and documentation; and researches technology solutions. Collaborates with infrastructure teams, supports systems administrators, and may travel occasionally to support new or relocated retail and restaurant locations.

Supports DCIM software implementations through hardware modeling, data center drawings, data migration, customer troubleshooting, ticket management, software configuration, testing, and documentation. Researches data center equipment specifications, edits AutoCAD and Visio drawings, conducts surveys and audits, and assists with customer and partner training. Requires technical customer support experience, basic hardware and Windows knowledge, spreadsheet skills, and familiarity with business, ticketing, collaboration, and database tools.

Supports cyber intelligence customers by reviewing selectors, analyzing classified and unclassified sources, conducting internet research, producing targeting packages, and identifying technical leads. The role manages customer relationships, negotiates project taskings, analyzes intelligence collection, reviews communications traffic, and communicates concise technical findings to both technical and non-technical audiences.

Supports cyber intelligence customers by reviewing tasked selectors, researching internet and classified data, analyzing cyber targeting information, and producing targeting packages. The role manages customer relationships, negotiates project taskings, identifies technical leads, reviews communications traffic, and communicates concise findings to technical and nontechnical audiences. Requires substantial remote Computer Network Exploitation targeting experience, a bachelor's degree or equivalent experience, U.S. citizenship, and an active TS/SCI clearance with polygraph.

Supports cyber intelligence missions by reviewing selectors, analyzing classified and unclassified sources, conducting internet research, identifying technical targeting information, and producing targeting packages. Manages customer relationships, negotiates project taskings, reviews communications traffic, and communicates concise technical findings to technical and non-technical audiences. Requires extensive remote Computer Network Exploitation targeting experience, advanced intelligence-analysis tools, and TS/SCI clearance with polygraph.

Provide frontline operational support for a global cloud gaming platform: triage and resolve tickets, perform routine maintenance, maintain SOPs and documentation, escalate incidents, collaborate with engineering, and identify automation and process improvements to meet SLAs.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.