Top Technical Support Analyst Jobs

The Technical Support Analyst role involves investigating incidents, communicating updates to clients, maintaining software knowledge, troubleshooting issues, and adhering to best practices while delivering technical application support for equities and derivatives customers.

The Technical Support Specialist provides support and training to higher education customers, manages support inquiries through CRM, reports on support metrics, and collaborates with teams to enhance product adoption. The role emphasizes improving partner experience and contributes to training material development.

As a VenueNext Technical Support Analyst, you will provide enterprise customer support by troubleshooting and resolving customer inquiries related to point of sale, e-commerce, and mobile applications. Your role includes handling service requests, implementing fixes, and collaborating with engineering and account management teams to ensure excellent customer service.

As a Technical Support Analyst, you will help healthcare organizations and their patients address technology challenges related to telemedicine. Your role includes monitoring video connectivity, resolving technical issues, managing customer relationships, and providing coaching on the eVisit platform. Additionally, you will collaborate with departments to enhance product reliability and report metrics for performance improvement.