Top Technical Support Analyst Jobs

Provide multi-channel technical support for video security products (VMS, cameras, servers), troubleshoot hardware, software, and IP networking issues, own incidents, document case histories, prioritize inbound requests, and collaborate with teams while maintaining continuous learning on product and network technologies.

Provide application-focused IT support: gather and document requirements, design and maintain low-code apps (AppSheet, Google Sites), troubleshoot and resolve user incidents, manage accounts and UAT, create user documentation and training, and collaborate with technical teams to implement improvements while ensuring ITSM and change-management processes.

Support cyber targeting and remote Computer Network Exploitation projects by requesting and reviewing selectors, using classified/unclassified sources and advanced tools, producing targeting packages, managing customer relationships, conducting internet research and daily communications traffic review, and delivering concise technical results to non-technical audiences.

Provide cyber targeting and technical analysis support for remote computer network exploitation projects: review selectors and communications traffic, produce targeting packages, use classified/unclassified sources and advanced tools, manage customer relationships, and represent targeting results to non-technical audiences.

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

Perform technical targeting and computer network exploitation (CNE) using IC tools to analyze large/ambiguous datasets, conduct forensics and network analysis, create network diagrams and technical findings, and coordinate with customers and IC partners to identify and execute targeting opportunities.

Lead escalated helpdesk support, administer Jira Service Management, manage vendor relationships, drive ticket taxonomy and automation, mentor Tier 1 staff, enforce SLAs, maintain documentation, ensure data security and QA, and deliver reporting and root-cause fixes to improve user experience.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

Provide technical support and quality assurance for DataDivers systems and APIs: manage Zendesk tickets, run SQL queries to validate and correct data, review court documents, process dispute requests, and maintain documentation.

Provide on-site desktop/laptop and iOS support, manage Office 365 and Active Directory tasks, perform physical installs, participate in on-call rotation, assist with technical projects, document runbooks, and collaborate with IT staff and vendors to resolve issues.

Lead cyber technical analysis and targeting efforts using classified and open‑source data. Coordinate between requirement holders and procurement, plan and execute HUMINT and technical projects, prepare senior review materials, and manage multiple concurrent tasks in fast‑paced environments.

Provide first-tier, in-person technical support for Windows desktops, laptops, tablets, peripherals, VoIP telephony and networked devices; prioritize, resolve, and escalate service requests; manage imaging, deployments, decommissioning, and user account provisioning; assist with documentation, server/storage room organization, and IT projects; provide backup support to the Systems Administrator.

Provide subject-matter expertise and data analysis support for Undersea Warfare programs. Prepare reports and presentations for Flag Officers and congressional staff, manage technical/program execution analysis, coordinate stakeholders, respond to RFIs, create quad charts, and support data calls and official taskers. Requires operational fleet USW experience and active Top Secret clearance.

The Technical Support Analyst II provides customer service and technical support for Alertus products, ensuring systems function optimally and resolving complex hardware and software issues.

Provide on-site IT support for Garda's New York office, servicing Windows, macOS, mobile, Microsoft 365, networking, printing, and AV/VC. Coordinate with MSPs, assist security with vulnerability remediation and incident response, and support infrastructure, endpoint management, and global projects.

Perform cyber targeting and analysis for remote computer network exploitation projects: request and review selectors, use classified/unclassified sources and targeting tools, produce technical targeting packages, manage customer relationships, review communications traffic daily, and present findings to non-technical audiences.

The role involves providing 2nd level technical support, managing automation processes, conducting UAT testing, and collaborating with global teams on project requirements and issue analysis.

Act as a liaison between the IT organization and the business community, providing technical solutions and analyzing business operations for process automation. Requires bilingual fluency in French and English, along with relevant experience in technical or business roles.

Provide hands-on technical support focused on Windows client/server administration and network troubleshooting. Diagnose and isolate network connectivity and application-layer issues, analyze logs and services, and communicate solutions clearly to stakeholders. Participate in fault isolation, remediation, and teach/guide users on complex topics.

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, escalate to Tier-II as needed, document issues and create knowledgebase solutions, liaise with Tier-II, and perform basic SQL Server administration and network troubleshooting.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify/escalate to Tier II, document issues and solutions, maintain support web pages, work with networking, OS, SQL CLI, SIEM, and device hardware.

Provide bilingual (Portuguese/English) Tier I technical support for security products, triage and document customer issues, reproduce problems, escalate to Tier II, update tracking systems, produce knowledgebase articles, and maintain product and threat knowledge.

Provide bilingual (Spanish/English) first-line technical support for security products, troubleshoot and qualify cases, document and log issues in tracking systems, escalate to Tier II when needed, produce knowledgebase articles and troubleshooting guides, and maintain product/security knowledge while communicating updates to customers and internal teams.

Tier-I security support role providing customer-facing troubleshooting across Windows client/server OS, network connectivity, and application-layer issues. Diagnose via logs, services and DOS commands, perform fault isolation, explain and teach complex topics, and document resolutions. McAfee/Intel Security product familiarity preferred. Contract in Plano, TX.