Top Technical Support Analyst Jobs

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

The role involves promoting Airbus technical data, providing first-line support, organizing workshops, and addressing customer feedback for improvements.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

Provide hands-on operational support for hardware, OS, applications, and desktop environments; monitor and resolve tickets to SLAs; mentor junior staff; lead medium-sized projects; maintain technical documentation and inventories; deliver end-user training and downtime support; collaborate with vendors and IS teams to improve processes and service delivery.

Senior intelligence operations support performing technical targeting and analysis for IC customers: conducting internet and database research, converting data into actionable leads, integrating with multi-discipline teams, maintaining interagency contacts, and producing analytic writing and briefings in support of counterintelligence and cyber missions.

The Technical Support Analyst will provide 24/7 assistance for troubleshooting issues, manage user incident reports, support system upgrades, and maintain IT documentation for the FAA's aeronautical information management systems.

Provide technical software support to customers, troubleshoot issues, track ticket resolution, collaborate with teams, and improve support processes.

Provide end-to-end technical support for enterprise customers, owning complex issues, communicating status, creating documentation and self-service content, driving SLAs and customer satisfaction, and collaborating with Product and Engineering to improve the platform.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

The Technical Support Analyst provides IT support for hardware, software, and networking issues, focusing on legal applications and ensuring data security compliance.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

Provide Tier 1 and Tier 2 technical support for desktops, laptops, peripherals, software and networks. Image, deploy, procure, and inventory computing assets. Troubleshoot hardware/software issues, administer Active Directory/Group Policy and MECM/Intune environments, support servers, comply with change control, participate in disaster recovery, and provide occasional on-call and travel support.

Support cyber targeting and remote Computer Network Exploitation projects by requesting and reviewing selectors, using classified/unclassified sources and advanced tools, producing targeting packages, managing customer relationships, conducting internet research and daily communications traffic review, and delivering concise technical results to non-technical audiences.

Provide cyber targeting and technical analysis support for remote computer network exploitation projects: review selectors and communications traffic, produce targeting packages, use classified/unclassified sources and advanced tools, manage customer relationships, and represent targeting results to non-technical audiences.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

The Enterprise Data Operations Analyst provides advanced technical support for the War Data Platform, handling escalations, performing triage on technical issues, and developing documentation and training materials.

The Technical Support Analyst II provides customer service and technical support for Alertus products, ensuring systems function optimally and resolving complex hardware and software issues.

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

The role involves providing 2nd level technical support, managing automation processes, conducting UAT testing, and collaborating with global teams on project requirements and issue analysis.

Act as a liaison between the IT organization and the business community, providing technical solutions and analyzing business operations for process automation. Requires bilingual fluency in French and English, along with relevant experience in technical or business roles.

The Senior Technical Support Analyst ensures operational excellence by providing advanced troubleshooting for hosted applications, mentoring the team, and monitoring performance issues.

Provide technical support for PC and mobile hardware and software, install and troubleshoot Microsoft Windows, and engage with customers using Spanish.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.