Job Description
Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.
You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.
Requirements:
- 4–6 years’ experience or college degree
- Windows AD, Office 365, DHCP, DNS, LAN/WAN
- Ticketing system, asset management, vendor coordination
- Strong customer service and communication skills
- Saturday and holiday availability
Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.
Note:
- Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
- Must be available to work Saturdays and certain holidays as part of a 24/7 support team.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 4-6 years of experience or a college degree
- Windows Active Directory experience
- Microsoft Office 365 experience
- DHCP and DNS knowledge
- LAN/WAN knowledge
- Experience with ticketing systems
- Experience with asset management
- Vendor coordination experience
- Strong customer service and communication skills
- Availability to work Saturdays and certain holidays
- Scripting experience
- ITIL knowledge
- AirWatch MDM experience
What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
