Be an Early Applicant
Finix offers everything SaaS companies need to build a world-class payments experience.
The Role
Serve as front-line technical contact: manage support ticket queue, troubleshoot and debug customer issues (APIs, logs, SQL), document solutions, advocate for customers in product meetings, and collaborate with Revenue, Product, and Engineering to improve the payments platform.
Summary Generated by Built In
About Finix
Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others
About the role:
At Finix, we build for scale and develop systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.
As a member of the Support Engineering Team, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment processing platforms, all while improving the product by collaborating closely with the Revenue, Product, and Engineering teams.
We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack.
This hybrid role entails working in the office 4 days per week in our San Francisco HQ.
You will:
- Collaborate with the Revenue, Product, and Engineering teams on projects, features, and tasks along with managing the Support ticket queue and answering tickets
- Troubleshoot, debug, and document technical customer issues and solutions
- Build strong relationships with Finix users, work with them to resolve their issues including identifying product gaps and enhancement, and work to implement solutions and improvements
- Act as a customer advocate in cross-functional product meetings
- Engage and participate in team learnings to better understand the payments ecosystem
You have:
- BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates)
- Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies
- Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications
- Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn
- Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily
- Experience with ticketing tools such as Hubspot
Bonus points if you have:
- Previous experience working for SaaS companies
- Payments experience
- Python, Ruby, and/or JavaScript experience
-----------------------------------------
Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Role: Support Engineer
Level: IC3
Location: San Francisco
Base Salary Range: $85,000/yr to $115,000/yr USD + equity + benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.
Skills Required
- BS/MS in Computer Science, Engineering, or equivalent experience (bootcamp and non-college graduates considered)
- Experience working with RESTful JSON APIs
- cURL (Curl) command experience
- SQL
- Scripting languages
- Debugging and log analysis
- Experience with log aggregators
- Web technologies (frontend/backend familiarity)
- Strong written and verbal communication skills
- Comfortable working in a fast-paced environment and handling high customer volume
- Strong foundational knowledge of APIs and ability to explain concepts simply
- Experience with ticketing tools such as HubSpot
- Willingness and ability to work in-office in San Francisco 4 days per week (hybrid)
- Interest in payments / payments domain curiosity
- Previous experience working for SaaS companies
- Payments experience
- Python, Ruby, and/or JavaScript experience
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Finix is on a mission to create the most accessible financial services ecosystem in history. To do so, we are building the global operating system for fintech, starting with payments. Since 2015, we’ve been busy creating a payments management solution specifically for SaaS platforms—from startups to publicly traded companies—that want to earn more revenue, reduce churn, and delight customers. With one developer-friendly API, Finix helps companies accept payments, manage payouts, and onboard merchants—all in the same place. Finix offers everything SaaS companies need to build a world-class payments solution.
Why Work With Us
Our diverse team of fintech professionals is dedicated to building accessible payments tools that democratize financial access. From employee development to customer success, we believe in the campsite rule—“leave it better than you found it”—ensuring every client and Finixian is better after working with us.
Gallery
