Role : IT Support Engineer
Location : San Mateo, CA
Salary: $70K/Year + Benefits and Bonus
Position: Full Time
Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users’ satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.
The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.
As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.
Responsibilities:
• Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues
• Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate
• Manage and support Windows and Mac systems
• Manage technical currency and process consistency according to standards
• Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta
• Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones
• Oversee and deliver local projects
• Manage IT procurement
• Act as backup for other User Support Engineers
Desired Skills and Experience
Must Have
• 3+ years in IT helpdesk support positions
• 2+ years in IT roles with increasing levels of responsibility
• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)
• Experience with Apple Macs, installations and troubleshooting
• LAN/WAN networking experience
• Experience working in a complex and globally dispersed environment
• Experience delivering successfully in a multi-vendor governance model
• Show strong results in achieving employee satisfaction across a variety of business functions
• Experience in working in cross-functional and regional teams to resolve users’ issues
Nice to Have
• Microsoft technical certifications
• Google Apps for Business knowledge and experience
• Office 365 knowledge and experience
• Excellent written and verbal communication skills
• VoIP experience
QualificationsMust Have
• 3+ years in IT helpdesk support positions
• 2+ years in IT roles with increasing levels of responsibility
• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)
• Experience with Apple Macs, installations and troubleshooting
• LAN/WAN networking experience
• Experience working in a complex and globally dispersed environment
• Experience delivering successfully in a multi-vendor governance model
• Show strong results in achieving employee satisfaction across a variety of business functions
• Experience in working in cross-functional and regional teams to resolve users’ issues
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 3+ years in IT helpdesk support positions
- 2+ years in IT roles with increasing levels of responsibility
- 2+ years managing Microsoft Active Directory and related services (DNS/DHCP)
- Experience managing and monitoring servers and cloud services (Salesforce CRM, Google Apps, Office 365, Okta)
- Experience with Apple Macs (installations and troubleshooting)
- Experience supporting Windows systems
- LAN/WAN networking experience
- Experience working in a complex, globally dispersed environment and multi-vendor governance model
- Proven ability to achieve strong employee satisfaction across business functions
- Experience working in cross-functional and regional teams to resolve user issues
- Microsoft technical certifications
- Google Apps for Business knowledge and experience
- Office 365 knowledge and experience
- VoIP experience
- Excellent written and verbal communication skills
What We Do
Nextgen Technologies empowers clients with innovative, scalable, and adaptable IT solutions, helping them focus on their core goals. They drive digital innovation with cutting-edge software and app solutions and leverage Databricks expertise for unified data engineering, machine learning, and analytics. They are dedicated to long-term partnerships built on mutual innovation and a commitment to excellence.
