Top Support Engineer Jobs

Seeking a C++ Engineer for production support with experience in troubleshooting production software, strong scripting skills, and understanding of SQL and OOP.

The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

The role involves troubleshooting system and networking issues, reproducing customer problems, managing documentation, and testing updates.

As a Software Engineer - Support, you'll troubleshoot production issues, implement fixes, and collaborate with teams to enhance web platforms. You will also define backlog tickets and contribute to improving incident response processes.

The Applications Engineer Sales Support liaises with customers and sales teams to analyze needs, provide technical information, and support project management for machine placements, ensuring effective communication and planning.

As a Systems Support Engineer, you will interface with customers to troubleshoot issues, manage ticket escalations, perform repairs in the field, and collaborate with sales and engineering for product improvement.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

Provide hands-on Tier 2 technical support and training for regional clinics on a rotation schedule. Monitor and manage tickets, identify trends, coordinate vendor resolutions, support Citrix, Dragon, telemedicine and A/V systems, deliver end-user training, and act as liaison for special IT projects and problem management to improve clinic workflows and customer satisfaction.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

The PLSS Mechanical Engineer will develop and operate life support systems for spaceflight, ensuring efficient design, manufacturing, and integration for the Axiom EVA Spacesuit.

The Technical Support Engineer resolves customer technical support requests, collaborates with teams for issue resolution, and provides insights for product improvement.

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

As a Technical Support Engineer, you'll resolve issues for customers, manage support tickets, guide clients through products, and create resources to improve support efficiency.

The Systems Engineer III will support the integration and evaluation of autonomous systems simulations, coordinate with multidisciplinary teams, and execute system effectiveness simulations.

The Desktop Support Engineer will maintain and support desktop environments, manage endpoints, and assist users with Microsoft 365 applications in a fast-paced trading environment.

The IAM/Sailpoint Developer builds and supports IAM tools, develops integrations, troubleshoots issues, and maintains Sailpoint applications, ensuring compliance with regulations.

Provide advanced enterprise technical support for NodeZero customers, troubleshoot cloud, networking, and infrastructure issues, perform root cause analysis, assist deployments and IaC/container optimization, collaborate with engineering, mentor junior staff, maintain SLAs, and document solutions to improve support processes.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

The Automations & AI Specialist will enhance customer support using AI tools, optimize workflows, and analyze data to improve efficiency in product support.

The Associate Engineer in Tech Support will assist in technical product support, solve customer issues, and collaborate with teams on innovative solutions.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.