Top Support Engineer Jobs

Provide phone and field technical support for PV inverters and related renewable-energy equipment. Troubleshoot installation, start-up, maintenance, repair, and communications issues using schematics and diagnostic software; assist customers, distributors, OEMs, and field service teams; perform training, parts identification, and project support.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provide 100% on-site, face-to-face deskside IT support for a corporate client, specializing in macOS/iOS devices. Troubleshoot and deploy Apple hardware, perform local repairs and data migrations, administer Addigy MDM, support Microsoft 365/Google Workspace and VPNs, maintain documentation and tickets, and deliver white-glove support to VIPs while acting as the on-site liaison to the MSP service desk.

Provide advanced Tier 2 support for hardware, software, networking, VoIP and cloud services. Troubleshoot escalated issues, administer Microsoft environments (Windows Server, AD, Office 365, Exchange Online), configure network devices, collaborate with vendors, document solutions, respond to alerts/incidents, perform onsite installations and MACs, participate in after-hours emergency rotations, and drive cases to resolution with strong client communication.

Oversee and maintain network and infrastructure operations, respond to alerts and incidents, coordinate repairs and remote activities, provide data center support, document shift activities, produce incident notifications for government representatives, and review root cause analyses for performance and incident correlation.

Work with business and IT to gather requirements, design technical solutions, develop and test code, and support build/deployment. Write complex SQL to extract data and create Google dashboards, and develop JavaScript code. Java, Salesforce, and other Google tools experience are advantageous. Must pass background and drug screening.

Support release engineering by writing Linux shell scripts and Python, debugging and troubleshooting component build issues, and performing box bring-up using built modules.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Provide 24x7 datacenter support including provisioning, racking, migration and decommissioning of hardware; administer Windows Server and Active Directory; support SAN, storage, backup libraries; troubleshoot hardware, OS, and networking; use iLO/DRAC and KVM/KVMoIP for remote access; perform status reporting and customer communications in complex environments.

Provide application support, installation, configuration, maintenance and troubleshooting for IVR/voice portal, CTI routing, and call recording systems (Avaya/Genesys).

Provide L3 production support for Teradata and Hadoop ecosystems, optimize Teradata performance, manage complex data loads, troubleshoot ETL and Hadoop jobs (Hive/SparkSQL), and follow ITIL ticketing processes.

Provide L3 production support and maintenance for Teradata and Hadoop ecosystems. Troubleshoot complex PL/SQL queries and Teradata data loads, perform performance tuning, and manage ETL and large-scale distributed data processing using Hive, SparkSQL, MapReduce, HDFS and related Hadoop tools.

Provide L3 production support for Teradata and Hadoop ecosystems, perform Teradata performance tuning, manage complex data loads, develop and optimize ETL and distributed data processing using Hive, SparkSQL, MapReduce, HDFS, and related tools, and use ticketing systems and ITIL processes.

Provide L3 production support for Teradata and Hadoop ecosystems, optimize Teradata performance, manage complex data loading, develop and maintain Hadoop-based ETL workflows using Hive/SparkSQL and related tools, and follow ITIL processes and ticketing systems.

Design, develop, test, deploy and support Microsoft Unified Communications solutions. Create high-level design artifacts, deliver code for modules, lead validation and SIP/PSTN testing, and support implementation, transition and warranty activities in a global delivery environment.

Provide testing and support for Microsoft Unified Communications solutions, perform end-to-end SIP testing including PSTN interworking, handle deployment, integration, and support tasks, participate in SDLC and project lifecycle activities, conduct design and architecture reviews, and collaborate within a global delivery environment. Python scripting skills are a plus.

Work with stakeholders across the SDLC to define architecture and design, deliver code, lead validation and testing (including SIP/PSTN), support deployments, integrations, and post-implementation warranty in a Unified Communications domain.

Design, deploy, integrate, test and support Microsoft Unified Communications solutions. Perform SIP testing including PSTN interworking, participate in SDLC and project lifecycle activities, conduct design and architecture reviews, collaborate with global delivery teams, and provide deployment/integration/support. Python scripting experience is a plus.

Design, test and support Microsoft-based Unified Communications solutions with focus on SIP testing and PSTN interworking. Perform deployment, integration, SDLC and project lifecycle activities, participate in design and architecture reviews, and collaborate in a global delivery, multi-stakeholder environment.

Provide cloud platform support leveraging AWS, Linux, and Cloud Foundry. Candidate must have extensive IT experience (7+ years) and relevant platform-specific experience to troubleshoot, maintain, and support cloud environments.

Provide technical support for network analytics and discovery software: troubleshoot SQL, Unix, scripting, virtualization, and network/protocol issues; recreate problems, document workarounds, and coordinate with Development, QA, Sales, and Customer Service Engineers to resolve product issues.

Provide cloud platform support and troubleshooting with emphasis on AWS, Linux, and Cloud Foundry. Role requires extensive IT experience and relevant degree or equivalent.

The IT Support Engineer provides technical support, troubleshoots hardware and software issues, manages devices, oversees network security, and ensures compliance with security standards.