Top Support Engineer Jobs

Design and develop ServiceNow solutions for CMDB and Attack Surface Management, ensuring data quality and building analytical dashboards.

Lead and develop a regional Partner/Support Engineering team serving advertisers and Martech partners. Own partner relationships, drive programs and metrics, manage escalations, influence product roadmap, and provide hands-on technical guidance for API integrations, data analysis, and automation including AI-driven solutions.

Provide technical support for Tenable vulnerability and compliance products, troubleshoot complex customer environments, analyze scan results and logs, recreate issues for engineering, document solutions, collaborate with cross-functional teams, and maintain product and security knowledge. Hybrid onsite in Columbia, MD with occasional weekend/holiday availability required.

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide desktop and security-focused IT support for 750+ users across nine locations: maintain security policies, configure and secure mobile devices, remediate vulnerabilities, manage automated patch schedules, decommission devices, troubleshoot hardware and network issues, support security operations and incident response, and deliver customer service.

Provide remote and on-site technical support and troubleshooting for equipment and software; install, configure, and maintain systems; deliver training; test new releases; analyze equipment data; communicate status to clients; follow safety and quality processes.

Onsite middleware support engineer responsible for integrating and supporting Linux/Windows servers, JBoss EAP, Red Hat Fuse, Apache Camel, GitLab, web applications, APIs and web services; perform application development tasks in Java, provide off-hours/holiday support, and collaborate with technical and business stakeholders to modernize and consolidate enterprise solutions.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Design, automate, and manage end-to-end ML pipelines and scalable infrastructure on Azure. Build CI/CD with GitHub Actions, containerize models with Docker and AKS, monitor model lifecycle and data drift, implement cost controls, and collaborate with data science, DevOps, and IT to deploy resilient, production-grade ML solutions.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provide GIS development, DevOps, and application support for enterprise geospatial platforms: build and maintain web GIS tools, scripts, APIs, ETL/data migrations, services, testing, documentation, and user support for federal programs.

Provide hands-on network engineering and C2 systems support for Combat Operations Center training across multiple MISTC networks. Develop SOPs, manage accounts and access controls, install/configure/maintain servers, routers, switches, firewalls and VMware environments, administer O365/SharePoint/MS Teams, process SAAR/ITPRAS waivers, support field exercises, and provide end-user IT support.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

Provide L1-L3 technical support for an enterprise AI-SaaS platform: handle customer inquiries, troubleshoot connectivity/integration issues (network, SSH, VPN, SSO), investigate application and infrastructure problems, collaborate with engineering/DevOps, maintain documentation, and perform occasional on-site visits.

Build and maintain an agentic support platform and full‑stack support tooling (UI, APIs, jobs, integrations). Integrate CRM/ticketing/data systems, implement LLM-driven workflows with safe handoffs, observability, and on‑call ownership to improve support efficiency and SLAs.

Provide phone, email, and web technical support for Brocade/Broadcom OEMs and customers. Troubleshoot SAN and networking issues, analyze protocol traces, document service requests, replicate problems in lab, define resolution plans, and collaborate with global teams to close incidents and improve support processes.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Support production by troubleshooting and debugging electrical hardware, drive corrective actions to resolution, prepare change documentation, diagnose failures with electronic test equipment, analyze yield/defect data, collaborate with suppliers, and manage issue projects to completion.

Design, build, document, and certify electronic ground support and automated test equipment (CTE/ATE) for spacecraft components. Develop test requirements, cable/wiring diagrams, racks/fixtures, and test procedures. Support integration, thermal/space-condition testing, debugging and certification of flight and non-flight circuit card assemblies and boxes, coordinating with hardware and software engineers to meet technical, schedule, and cost goals.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

The Senior Desktop Support Engineer will provide architecture and operational support for desktop infrastructure, focusing on user experience, application deployment, and system development.