Top Support Engineer Jobs

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Develop, maintain, integrate, test, and support database-driven web applications for VHA ORD programs. Responsibilities include SQL queries and stored procedures, application debugging, functional and regression testing, production troubleshooting, deployment coordination, defect resolution, documentation, and communication with technical and non-technical stakeholders.

Own customer support cases for a SaaS procurement and workflow platform. Responsibilities include triaging tickets, troubleshooting system behavior, investigating data with Excel and SQL, supporting uploads and configurations, guiding customers through workflows, documenting issues, and collaborating with Customer Success, Engineering, Supplier, and Onboarding teams.

Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Provides onsite launch operations support at Vandenberg Space Force Base for NRO missions. Coordinates launch providers, mission partners, and government stakeholders; tracks schedules, milestones, risks, dependencies, action items, and decisions; communicates launch status and impacts; supports readiness activities, milestone reviews, briefings, and mission execution.

Provides technical customer support for rugged embedded computing products. Responsibilities include analyzing hardware and software designs, reproducing and troubleshooting customer issues, coordinating with engineering, manufacturing, quality, and sales, communicating resolutions, tracking repairs, identifying support trends, and maintaining support documentation. The role is onsite in Verona, Wisconsin, and requires strong communication, organization, independence, and technical problem-solving skills.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Leads complex technical escalations and incident response across compute, networking, storage, IAM, operating systems, and distributed platforms in secure government cloud environments. Partners with engineering teams on root-cause analysis and permanent fixes, develops Python, Bash, or Go automation, troubleshoots air-gapped infrastructure, reviews IaC and container configurations, and ensures compliance with FedRAMP High, ITAR/IL5, and federal security requirements.

Provide front-line technical support for client computer systems, software, and hardware through phone, ticketing, and on-site assistance. Responsibilities include logging, prioritizing, updating, escalating, and resolving ConnectWise support tickets; documenting work; auditing systems; coordinating with third-party providers; and following up with customers. The role requires troubleshooting Windows and Mac systems, customer service, accurate administration, variable-shift availability, and travel to customer offices in the Boston area.

Provides operational support and issue resolution for AI infrastructure and platform services. Manages Kubernetes and Docker deployments, monitors distributed workloads, and develops Python and Shell automation. Uses GitLab CI/CD, JIRA, ServiceNow, and Azure AD while troubleshooting networking and storage issues. Documents infrastructure processes and runbooks, collaborates cross-functionally, and participates in periodic on-call rotations, including occasional weekend coverage.

Provides first-line phone and email support for warehouse automation software. Diagnoses and resolves customer issues, manages support tickets, monitors production environments, tests releases and implementations, and configures development PCs and test servers. Travels up to 25% to customer sites for commissioning and troubleshooting automated warehouse equipment. Participates in 24/7 customer support coverage.

Supports worldwide deployment and installation of servers, hardware, operating systems, applications, security patches, and Oracle database changes. Coordinates installation teams, site surveys, logistics, deployment schedules, refresh plans, technical documentation, project plans, and standard operating procedures. Performs hardware configuration management and emergency installation support while responding to special projects and deployment surges. Requires extensive international travel to customer facilities.

Provides on-site technical support for semiconductor customer applications, including product specification, solution configuration, troubleshooting, repair, and escalation of complex electro-mechanical equipment and software issues. Partners with sales, field services, and customer tool-design engineers to develop opportunities, support installations, and resolve technical challenges. Maintains opportunity logs, prepares monthly reports, provides training, and supports customers across North America, Asia Pacific, and India.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides L2/L3 production support for broadband networks, troubleshooting access, aggregation, transport, routing, IP services, and subscriber connectivity. Diagnoses complex incidents using CLI, packet captures, logs, telemetry, and monitoring tools; isolates faults, performs root-cause analysis, drives resolution, and develops runbooks. Collaborates with NOC, engineering, architecture, operations, vendors, and service assurance teams during critical incidents, maintenance, upgrades, and service launches.

Provides desktop support by installing, configuring, troubleshooting, repairing, and maintaining hardware and software. Recommends and implements approved upgrades, removes malware, documents procedures, and verifies hardware enhancements. Requires at least two years of relevant experience or equivalent training and certifications.

Provides technical and application support for Airside HVAC products, advising sales teams on equipment selection, specifications, pricing, special options, and customer solutions. The role supports product selection system testing, customer visits, sales training, product launches, continuous improvement, and voice-of-customer initiatives. Requires an engineering or related technical degree, strong communication and decision-making skills, and up to 10% travel.

Provides Tier 3 technical escalation for complex API, integration, authentication, schema, and data-flow issues in enterprise federal and DoD-aligned environments. Responsibilities include incident triage, log analysis, root-cause investigation, API specification validation, testing, documentation, change control participation, monitoring improvements, and collaboration with development, cloud, cybersecurity, and integration teams.

Provides customer-facing technical support for complex clustered software deployments. Responsibilities include configuring and maintaining production systems, troubleshooting Linux and endpoint environments, resolving installation and connectivity issues, training customers on the product UI, reproducing defects, validating procedures, and collaborating with Sales, Engineering, QA, and Customer Engineering teams.

Support new product service/process readiness by developing procedures, BKMs, and technical manuals; lead build & test and failure analysis; drive CAPA and quality issue resolution; create service bulletins and training materials; train field and customer support staff; coordinate parts stocking and manufacturing handoffs.

Supports DoD cybersecurity connection approval and risk management activities. Responsibilities include reviewing RMF authorization packages, network connection packages, security agreements, and compliance documentation; maintaining approval databases and metrics; developing SOPs, policies, and governance materials; performing quality assurance; advising stakeholders on cybersecurity risks and DoD/DISA policy; and tracking connection expirations and action items.

Provides rapid, high-priority technical support to premium and enterprise Replit customers. Diagnoses and resolves complex platform issues, manages incident communications, escalates problems to Product and Engineering, and identifies recurring issues for improved resolution times. The role also contributes to automation, tooling, documentation, onboarding, and mentoring while maintaining clear communication under pressure. This full-time NYC role follows a Saturday-to-Wednesday schedule with in-office work on Mondays and Wednesdays.

Provides high-priority technical support to premium and enterprise customers, diagnosing and resolving complex Replit platform issues within strict SLAs. The role manages incident communications, escalates issues to Product and Engineering, identifies recurring problems, and develops documentation, automation, and tooling to improve efficiency. It also supports cross-functional collaboration and mentors other support engineers. The position works a Saturday-Wednesday schedule with in-office requirements in Foster City on Mondays and Wednesdays.

Provide customer-facing support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Debug Kubernetes, Terraform, networking, IAM, TLS, backend performance, databases, and object stores. Lead incident response, submit infrastructure and backend fixes, build diagnostic tooling, maintain runbooks, and participate in on-call support. Collaborate with Cloud Infrastructure, Engineering, Developer Support, and Product teams to resolve recurring customer issues.