Top Support Engineer Jobs

Serve as the mission-systems SME for V-BAT fleet support, lead escalated investigations into payloads, transponders, and external interfaces, troubleshoot hardware/software/networking interoperability, support lab validation and field demonstrations, and produce customer-facing technical documentation and lessons learned.

Serve as the electrical SME for V-BAT fleet support, diagnose and troubleshoot avionics, power-distribution, harness, connector, and intermittent electrical issues, coordinate across avionics, software, and RF teams, maintain schematics and troubleshooting docs, and develop field-ready repair guides and feedback to design and quality teams.

Provide Tier 3 support for Microsoft Dynamics 365 and Power Platform: troubleshoot complex incidents, perform RCA, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations, document resolutions, and mentor lower tiers while following ITIL-aligned processes.

Provide Tier 3 technical support for Dynamics 365 and Power Platform: troubleshoot complex incidents, perform root cause analysis, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations and security, document resolutions, and mentor Tier 1/2 engineers while following ITIL processes and participating in on-call rotation.

The Support Engineer provides technical support across the organization, resolving IT-related queries, managing support tickets, and assisting end-users with various issues in a Cloud-based technology environment.

Provide expert-level technical support for product and system prototypes, lead installation/testing/validation, diagnose and resolve critical issues, develop corrective actions, create documentation, conduct customer assessments and training, mentor junior engineers, and drive product support process improvements.

Provide hands-on field support for advanced semiconductor capital equipment in cleanroom fabs: diagnose and repair system- and board-level issues, perform root cause analysis of electro-mechanical, vacuum, chemical and process problems, support installs/upgrades, manage spare parts, document service actions, and collaborate with engineering to minimize downtime and improve service practices.

Provide field service support for semiconductor manufacturing systems including commissioning, breakdown repairs, preventative maintenance, and customer-facing technical support. Troubleshoot RF, pneumatic, vacuum, electronic, PLC/DeviceNet and computer issues to component level, complete field reports, and recommend product/process improvements. Work autonomously in fab cleanrooms and travel frequently to customer sites.

Provide onsite and remote troubleshooting, diagnosis, and repair of complex semiconductor capital equipment. Prepare field reports, manage parts inventory, mentor junior engineers, assist installations, and maintain customer satisfaction while completing required technical training and certification.

Provide technical diagnosis, repair, and support for semiconductor manufacturing equipment onsite and by phone. Coordinate with customers and engineering teams, manage RMAs, prepare field service reports, minimize downtime, and ensure customer satisfaction. Travel ~30% after training.

Responsible for customer service related to troubleshooting and repairing complex equipment, maintaining customer relations, and documenting service activities while supporting field engineers and conducting technical training.

Provide senior-level escalation and troubleshooting for GPU/HPC infrastructure, diagnosing hardware, driver, and kernel issues. Perform root-cause analysis across clusters, build automations and docs, mentor peers, collaborate with engineering for permanent fixes, and participate in on-call rotation and high-volume deployments.

Provide on-site IT help desk support in San Jose: triage and resolve hardware, software, and network issues; provision workstations; administer Okta and Google Workspace; maintain asset inventory and documentation; support conference room A/V; collaborate on endpoint security, patching, and access control.

Provide senior-level technical escalation and support for GPU/HPC cloud infrastructure. Troubleshoot hardware, drivers, kernel, networking, and workload issues; perform root-cause analysis across clusters; build automations and documentation; mentor junior engineers; participate in on-call rotations and incident response; collaborate with engineering to implement permanent fixes.

Provide technical support for ExtraHop products, troubleshoot networking and infrastructure issues, assist with hardware/firmware deployment and replacements, configure network and virtualization integrations, document and escalate tickets, participate in KCS, and communicate professionally with customers and internal teams to resolve issues.

Provide technical B2B support for ExtraHop products: troubleshoot network infrastructure, assist with hardware/firmware deployments, configure integrations and virtualization, handle ticket lifecycle, escalate complex issues, document knowledge, and communicate professionally with customers.

Provide technical escalation and centralized service support for NGS instrumentation: support NPI readiness, author service documentation and knowledgebase content, perform diagnostic analysis across mechanical/fluidics/optical/electronic/SW-FW subsystems, maintain San Diego HQ instruments, and collaborate with R&D and field teams to improve service processes.

Provide technical support, troubleshooting, installation, configuration, and maintenance for security software and hardware (Milestone, LenelS2, DMP). Coordinate service calls, perform system audits and upgrades, support project and sales teams, ensure regulatory compliance, and deliver customer consultation and documentation.

Provide Tier 1-3 cloud infrastructure support: monitor environments, provision tenant VPCs, configure roles and access, maintain secure operations, automate with IaC/tools, escalate issues, and contribute to operational deliverables and performance metrics.

Support assembly, test, calibration, and delivery of fuel controls and related components. Troubleshoot production issues, perform root cause analyses, improve processes and training, validate test bench correlation, ensure regulatory compliance, and coordinate disposition of nonconforming material. Provide occasional field support at customer sites.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

As a Customer Support Engineer, you'll handle customer issues, develop solutions, and collaborate with teams on post-sales activities, ensuring customer satisfaction with VAST Data's AI infrastructure products.

Provide technical application support across environments: install, configure, monitor, troubleshoot, manage job scheduling, certificates, alerts, and reporting. Coordinate with development teams and vendors, support testing and automation, and meet IT service-level expectations.

Provide hands-on, customer-facing technical ownership for strategic ClickHouse customers on Alibaba Cloud. Own issue lifecycle from intake to root-cause analysis, resolve SQL and performance problems, advise on capacity and configuration, escalate complex bugs to engineering, contribute documentation and tooling, and support SLAs and on-call rotations for China-region accounts.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.