Top Support Engineer Jobs

Provides technical engineering support for Embraer E175 aircraft operators and clients. Analyzes aircraft systems, structures, avionics, electrical components, engines, maintenance issues, service bulletins, and repair needs. Coordinates retrofit campaigns, guides repair teams and maintenance shops, qualifies facilities, delivers technical training, presents aircraft improvements, prepares technical and cost reports, and supports reliability and troubleshooting activities.

Provides first-line IT support and manages company infrastructure, including hardware, software licenses, procurement, asset inventory, system monitoring, patching, updates, onboarding, and offboarding. Troubleshoots Windows, macOS, hardware, software, and network issues; supports Microsoft 365 administration; delivers security awareness guidance; maintains documentation; and contributes to IT and infrastructure improvement projects.

Supports manufacturing engineering, mechanical design improvements, tooling, assembly procedures, production transitions, and continuous process improvement for ruggedized electro-optical and laser systems. Operates shaker-table testing, analyzes vibration and shock data, investigates mechanical nonconformances, supports ERP-based manufacturing orders, and collaborates with engineering, quality, production, and program teams. The role also ensures manufacturability, environmental robustness, safety compliance, and production hardware reliability.

Provides on-site customer support for complex semiconductor manufacturing equipment. Responsibilities include troubleshooting, diagnosing, repairing, and maintaining systems; identifying process and safety issues; preparing service reports and customer quotes; supporting installations; training customers; mentoring less experienced engineers; and documenting recurring problems. The role requires travel to customer facilities across the western United States and other North American regions.

Troubleshoot complex customer CI/CD environments, develop Bash, Python, and Groovy scripts, configure JFrog and third-party applications, analyze logs and system behavior, reproduce issues, document solutions, and collaborate with R&D, QA, Release, and Sales teams. The role requires customer-facing technical support, Linux expertise, software debugging, Java or another compiled language, and flexible hours including occasional weekends.

Provide technical support for strategic customers by diagnosing complex API, integration, authentication, performance, and production issues. Analyze logs and system behavior, reproduce failures, coordinate incident response, communicate with technical and executive stakeholders, and drive issues through resolution. Monitor customer integrations, develop runbooks and automation, lead postmortems, identify recurring risks, and provide feedback to Product and Engineering to improve reliability and scalability.

Supports semiconductor equipment and processes throughout the product lifecycle, including customer-site installation, troubleshooting, diagnosis, repair, process optimization, and equipment qualification. Collaborates with customers, R&D, and business units to develop process experiments, perform design of experiments, analyze statistical data, conduct root-cause investigations, and resolve complex process and equipment issues across deposition, etch, anneal, and implant technologies.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Provides technical support for complex customer CI/CD environments. Troubleshoots applications, analyzes logs and system parameters, develops Bash, Python, and Groovy scripts, configures JFrog and third-party products, reproduces issues, documents solutions, and collaborates with R&D, QA, Release, and Sales teams. The role requires customer-facing support experience, Linux expertise, software debugging skills, Java knowledge, and flexibility for occasional weekend work.

Provides white-glove, onsite technical support to executive leadership and senior directors. Responsibilities include troubleshooting hardware, software, network, AV, Mac, Windows, and mobile issues; managing executive devices, licenses, access, and MFA; coordinating video conferencing; supporting IT projects and office moves; documenting resolutions; developing support plans; and proactively preventing disruptions. The role requires strong communication, confidentiality, executive-facing service, and expertise across Microsoft, Apple, collaboration, identity, and audiovisual technologies.

Provides first-line IT support for Windows and macOS endpoints, user accounts, access controls, cloud platforms, cybersecurity tools, and AI applications. Manages device enrollment, onboarding and offboarding, patching, inventory, M365 administration, basic Azure and AWS tasks, and security alert escalation. Runs PowerShell and Bash scripts, maintains documentation, supports AI tool provisioning and lifecycle reviews, and escalates complex issues to senior engineers. This is an onsite Los Angeles role serving employees across the organization.

Own end-user IT across device lifecycle, identity and access, onboarding, Tier 1/2 support, service management, workplace technology, A/V, inventory, and automation. Serve as the escalation endpoint across Linux, macOS, Windows, iOS, and Android; lead cross-functional IT projects, manage contractors and vendors, maintain documentation and SLAs, and continuously improve support quality for a growing robotics organization.

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Leads mechanical engineering support and Integrated Product Team coordination for F-35 production and sustainment programs. Provides technical oversight for RF and microwave hardware, resolves mechanical defects, drives corrective actions, improves product yield and affordability, and supports transition to production. Collaborates with multidisciplinary teams, suppliers, and customers to resolve technical issues and deliver high-quality aerospace products. Requires substantial manufacturing, machining, mechanical design, and technical leadership experience.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Supports semiconductor manufacturing equipment throughout its lifecycle, including installation, diagnosis, troubleshooting, repair, qualification, and process optimization at customer sites. Partners with customers and R&D teams to develop semiconductor processes, conduct hypothesis experiments and DOEs, analyze statistical data, and resolve complex process and equipment issues. Serves as the liaison between customers and internal business units while supporting technologies such as CVD, ALD, RIE, PVD, anneal, and implant.

Supports semiconductor manufacturing equipment and processes throughout the product lifecycle. Responsibilities include customer-site installation, equipment diagnosis, troubleshooting, repair, process optimization, root cause analysis, statistical data analysis, DOE experimentation, customer training, and collaboration with R&D and business units. The role requires expertise across multiple semiconductor process technologies and frequent customer interaction.

Administer and support Procore across multiple enterprise instances, including permissions, configuration, integrations, troubleshooting, maintenance, testing, documentation, governance, and user assistance. Collaborate with project teams and functional leaders to align workflows, support onboarding and releases, resolve tickets, evaluate enhancements, and promote standardized adoption of construction technology systems.

Administer and govern multiple enterprise Procore instances, including permissions, configurations, integrations, troubleshooting, QA, and feature rollouts. Analyze integration variances, resolve escalated support issues, develop enterprise documentation, translate business requirements into workflows, and lead cross-functional initiatives. The role also mentors junior team members, supports governance compliance, evaluates new features, and drives process improvements across the organization.

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates resolution with service desk, engineering, development, and project teams. Follows ITIL-based Incident, Problem, and Change Management processes, documents technical findings, develops workarounds, supports root-cause analysis, and shares technical knowledge. The role requires customer communication, independent troubleshooting, and up to 20% travel.

Administer and support Procore across multiple enterprise instances, including permissions, configuration, integrations, troubleshooting, maintenance, governance, documentation, testing, and user support. Collaborate with project and functional teams to align workflows, standardize processes, evaluate new features, support onboarding and releases, and improve enterprise-wide adoption and usability.

Provides telephone and field-service technical support for industrial automation products, including drives, motion controllers, servos, CNCs, PLCs, and robotics. Responsibilities include troubleshooting, installations, repairs, customer training, product and retrofit support, service reporting, CRM documentation, technical FAQ development, and mentoring. The role requires participation in rotational 24-hour on-call coverage, field travel, ongoing product certification, and customer-facing coordination with partners and service providers.

Provides technical customer support for Replit users by resolving product issues, debugging bugs, offering technical guidance, triaging tickets, maintaining the knowledge base, communicating outages, and reporting issues to Engineering. The role also contributes to internal support tools and automation while meeting ticket volume and resolution targets. It is a full-time NYC weekend-shift position with in-office work on Mondays and Wednesdays.

Provide technical customer support through tickets, troubleshoot product issues and bugs, offer developer guidance, maintain the knowledge base, communicate outages, and escalate bugs to Engineering. The role requires efficient ticket triage, productivity tracking, strong communication, autonomous problem-solving, and collaboration with global support teams. It follows a Saturday-Wednesday schedule with in-office work on Mondays and Wednesdays in Foster City, California.