Top Support Engineer Jobs

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Provides technical support for TRACE and other HVAC design and simulation software used by engineering and contractor customers. Assists with product development, requirements, customer feedback, training, testing, sales initiatives, and departmental projects. Uses software tools and AI models to improve support productivity and accuracy. Requires an engineering, physics, or related bachelor's degree, strong communication and computer skills, and limited overnight travel.

Provides white-glove IT support for executives and end users, resolving application, device, access, and infrastructure issues. Responsibilities include ticket management, escalation, incident response, root cause analysis, hardware and software deployments, troubleshooting, documentation, knowledge-base maintenance, trend analysis, and leading migrations, rollouts, and other end-user technology projects. The role is onsite five days weekly with shifting hours and requires support across service desk, remote, phone, Teams, email, and walk-up channels.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide technical support for Firecrawl customers by diagnosing API, scraping, authentication, rate-limit, and integration issues. Reproduce and escalate bugs, advise customers on reliable workflows, prioritize support queues, and advocate for product improvements. Build lightweight debugging tools, dashboards, automations, and AI support agents to reduce recurring manual work. Create documentation, troubleshooting guides, and runbooks while coordinating support handoffs and sharing insights with Engineering, Product, and Growth.

Own enterprise customer support for GPU and AI infrastructure. Triage compute, networking, scheduling, orchestration, performance, hardware, and facility issues using monitoring tools. Respond to incidents, coordinate escalations with engineering and vendors, communicate clearly under pressure, and improve runbooks, SOPs, knowledge bases, and support processes. Participate in 24/7 shift coverage, including occasional after-hours, weekend, and holiday incident support.

Supports semiconductor manufacturing equipment throughout its lifecycle through customer-site installation, diagnosis, troubleshooting, repair, and process optimization. Acts as a liaison between customers and business units, conducts hypothesis experiments and design of experiments, analyzes process data, performs root-cause analysis, and resolves complex equipment and process issues. Requires knowledge of at least three semiconductor processes and customer-facing support experience.

Supports and scales AWS and Azure cloud infrastructure in a FedRAMP-certified environment. Responsibilities include monitoring, production deployments, OS patching, incident response, troubleshooting, SLA management, Infrastructure as Code, automation, observability, security tooling, vulnerability remediation, and dashboard development. The role collaborates with DevOps, support, QA, and other stakeholders and participates in rotating Friday evening production deployments.

Provides Level 3 support for GCP environments, resolving complex infrastructure incidents, conducting root cause analysis, implementing permanent fixes, and optimizing platform reliability and performance. Supports service transitions, operational readiness, security controls, vulnerability remediation, and customer escalations. Requires expertise in GCP, Compute Engine, Kubernetes/GKE, networking, IAM, monitoring, logging, and incident management, with Terraform, CI/CD, scripting, and cloud security knowledge preferred.

Provides customer-facing process and equipment support for advanced semiconductor manufacturing systems. Responsibilities include onsite installation, system diagnosis, troubleshooting, repair oversight, tool-performance optimization, customer instruction, root-cause analysis, hypothesis experiments, design of experiments, statistical data analysis, and technical reporting. Serves as liaison between customers and business units while supporting multiple semiconductor processes and technologies.

Supports semiconductor manufacturing equipment throughout its lifecycle, including customer-site installation, system diagnosis, troubleshooting, repair, and process optimization. Partners with customers and R&D teams to develop and qualify advanced semiconductor processes, conduct hypothesis experiments and design of experiments, analyze statistical data, and perform root-cause analysis. Serves as a liaison between customers and business units while supporting equipment operation, maintenance, and performance.

Supports safe, efficient, and reliable chemical manufacturing operations in the Polyurethanes Division. Responsibilities include troubleshooting processes, supporting turnarounds, commissioning improvements, evaluating equipment and process performance, ensuring safety and environmental compliance, analyzing process variables, designing replacement equipment and layouts, and improving monitoring and control systems. Requires chemical engineering expertise, process engineering experience, and knowledge of chemical reactions, process design, Aspen simulation, Excel, regression analysis, and PFDs/P&IDs.

Lead end-to-end machine learning initiatives for Block’s conversational support systems. Responsibilities include developing and maintaining chatbot and recommendation models, researching LLM, RAG, fine-tuning, and real-time inference architectures, shaping long-term ML roadmaps, and guiding cross-functional teams. The role also requires communicating technical strategy and outcomes to leadership and external stakeholders while delivering scalable, production-ready AI solutions across Cash App, Square, and other Block products.

Leads end-to-end machine learning initiatives for Block’s support experiences, including conversational AI, chatbots, recommendation systems, and agent tools. Defines ML roadmaps, guides research into LLMs, RAG, fine-tuning, and real-time inference, and designs, deploys, and maintains production models. The role requires strategic technical leadership, cross-functional influence, stakeholder communication, and extensive experience delivering applied ML and generative AI systems.

Supports supplier quality and procurement quality engineering for aerospace and defense manufacturing. Responsibilities include investigating defects, conducting containment and inventory screenings, evaluating AS9102 first article inspections, driving corrective actions, enforcing purchase order requirements, managing supplier nonconformances, and tracking measurement equipment calibration. The role coordinates with inspection, procurement, engineering, operations, program quality, suppliers, and DCMA while applying root-cause analysis, quality systems, blueprint interpretation, and GD&T.

Supports Airbus manufacturing improvement initiatives in Portsmouth through Lean projects, Operational Excellence implementation, KPI dashboards, process standardization, problem solving, and multi-project coordination. The placement focuses on reducing costs, improving quality, delivery, and efficiency across MAIT operations while promoting Lean education and best practices across sites.

Support and maintain large-scale bare-metal GPU infrastructure across data centers. Diagnose customer issues and incidents, analyze logs across firmware, drivers, and hardware, coordinate data center interventions, troubleshoot networking, and participate in on-call operations. The role also develops automation, documentation, troubleshooting processes, and reliability improvements while collaborating with customers and engineering teams supporting HPC and AI workloads.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA in 24/7 manufacturing environments. Monitor performance, resolve application and data incidents, manage configurations, support deployments and upgrades, develop HMI screens and reports, and perform root cause analysis. The role also maintains documentation, supports shop-floor data collection, improves operational reliability, and identifies automation opportunities.

Provides technical support, troubleshooting, maintenance, integration, installation, and configuration for electronic security, video surveillance, and access control systems. Coordinates customer service calls, diagnoses performance issues, performs audits and upgrades, ensures regulatory compliance, and supports project and sales teams. Maintains customer relationships through consultation and responsive technical service.

As an Enterprise Support Engineer, you will lead technical support for enterprise customers, resolving complex cloud issues and developing performance dashboards while advocating for customer needs.

Provide global employee IT support across macOS and Windows endpoints, identity systems, networks, SaaS applications, office technology, and infrastructure. Administer Okta, Google Workspace, MDM, endpoint security, and access controls; manage onboarding, offboarding, provisioning, assets, and compliance evidence. Build automation using Python, Bash, APIs, and workflow tools, troubleshoot root causes, maintain documentation, support office networks and moves, and coordinate technical escalations and on-call coverage.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provides Tier I and II technical support for local, global, and remote users. Troubleshoots Windows, Microsoft 365, hardware, peripherals, networking, accounts, and software issues; manages ITSM tickets, asset inventory, infrastructure documentation, SOPs, user training, and software platform administration.

Provides technical engineering support for Embraer E175 aircraft operators and clients. Analyzes aircraft systems, structures, avionics, electrical components, engines, maintenance issues, service bulletins, and repair needs. Coordinates retrofit campaigns, guides repair teams and maintenance shops, qualifies facilities, delivers technical training, presents aircraft improvements, prepares technical and cost reports, and supports reliability and troubleshooting activities.