Top Support Engineer Jobs

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Hands-on field engineer who keeps robot data collection running: stand up and maintain stations, triage and resolve hardware/software/data issues on customer and partner sites, bring up new tasks and sites, and feed operational insights back to model, platform, and hardware teams.

Provide first-line technical support via Slack, email, and in-app chat; troubleshoot logs, APIs, and data mappings; reproduce and document bugs for engineering; write internal and customer help articles; track recurring issues and collaborate with product and engineering to resolve them. In-person role with early hours to support East Coast customers.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide technical support and troubleshooting for customers using the company's bionic products and public API. Develop and maintain ROS and non-ROS example programs and tutorials, collaborate with engineering and sales, conduct demos and training, document support processes, and stay current with industry trends to improve product integration and performance.

Ensure reliability, availability, and performance of 40+ mission-critical applications using SRE principles. Lead incident response, troubleshooting, and root-cause analysis; drive resiliency, automation, DR, and operational readiness across on-prem and cloud platforms. Partner with development, infrastructure, network, security, and product teams to meet SLAs, support critical schedules, and satisfy audit and compliance requirements.

Ensure availability, performance, and resiliency of 40+ mission-critical trade-processing applications. Lead incident response and RCA, support DR and failover, drive automation, deployments, monitoring, observability, and collaborate with development, infra, cloud, security, and operations teams to reduce operational risk.

Provide Tier-2 DevOps support across cloud and self-hosted Kubernetes environments: monitor, troubleshoot, and resolve deployments, scaling, and performance issues; triage community GitHub/Discord reports; test CI/CD and infra changes; create runbooks and docs; collaborate on infra improvements and participate in on-call rotations.

Provide onsite and remote technical support for complex semiconductor capital equipment: diagnose, troubleshoot, repair and update systems; prepare field service reports; assist installations; prepare quotes; coordinate with customers to minimize downtime; and contribute to knowledge management. Travel to customer sites required.

The Java Production Support Developer will analyze, develop, integrate, and maintain applications, providing support, troubleshooting, and mentoring team members. They will ensure software meets functional and non-functional requirements while collaborating with various technical teams.

Provide escalated deskside IT support: diagnose, prioritize, troubleshoot and resolve hardware/software and OS issues; log and manage incidents; follow change management; meet SLAs; work in rotating 24x7 shifts.

Provide field service and technical support for KLA PCB/Orbotech systems: system commissioning, breakdown repairs, preventative maintenance, customer interfacing, and detailed diagnostics of pneumatic, vacuum, electronic, and computer components. Maintain field reports and represent company values.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Support and modernize clients' cloud IT infrastructures by provisioning VMs, networks, and storage using AWS and IaC (Terraform/CloudFormation). Manage CI/CD pipelines, perform Linux and Windows systems administration, use version control, automate deployments, and collaborate with cloud architects. Maintain secure DoD information systems and meet TS/SCI clearance and certification requirements.

Provide first- and second-level on-site VoIP and network support for DFW clients: troubleshoot SIP trunks, PBX registration, call quality (MOS, jitter, latency, packet loss), routers, switches, and WiFi; run diagnostics (SIP traces, pings, traceroutes); provision phones and SIP configs; manage tickets, meet SLAs, document steps, and escalate complex issues to senior engineers.

Provide customer-facing software support for Applied Materials equipment: investigate and resolve software issues, manage tickets, create/test software change notifications and documentation, participate in design and testing reviews, and mentor junior engineers. Communicate status to stakeholders and align work with group objectives.

Provide advanced technical support and escalation ownership for Morpheus Enterprise and VM Essentials across on‑prem, hybrid, and cloud environments. Troubleshoot virtualization, compute, storage, networking, and automation issues; drive RCA and resolution aligned to SLAs; assist PoCs; document best practices; collaborate with Product and Engineering; mentor support staff and influence product roadmap.

Serve as the primary technical advocate for strategic enterprise customers, resolving complex cloud and Azure integration issues, building telemetry dashboards, guiding database customizations and operational best practices, managing high-priority support cases, and collaborating with engineering and architecture teams to improve stability and performance.

Support Cross Belt Sorter (SCS) controls during site launches and hyper care. Troubleshoot incidents on-site and remotely, perform root-cause analysis, liaise between customers and service center, write incident reports, and help stabilize high-throughput automated systems while prioritizing safety and fast recovery.

Provide onsite IT support as the first contact for technical issues; maintain and configure workstations, printers, mobile devices, and network hardware; manage Active Directory and Office 365 accounts; image, ship, and recover equipment; install hardware; produce documentation and end-user training; participate in on-call rotations.

Provide field service and technical support for KLA PCB/Orbotech systems: commission systems, diagnose and repair pneumatic, vacuum, AC/DC electronic and computer issues to component level, perform preventative maintenance, complete field reports, maintain customer relationships, and travel extensively (50-60%).

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide advanced technical support for NVIDIA InfiniBand, NVLink and GPU-based HPC/AI infrastructure. Troubleshoot installations, networking and interoperability issues on multi-distro Linux, reproduce and resolve customer problems, use packet analysis and cluster tools, and collaborate with engineering, marketing, and support teams to improve processes and documentation.

Provide Tier 3 provisioning, maintenance and troubleshooting of broadband network infrastructure (Juniper, Ciena, Accedian, Nokia). Perform RFC2544 testing, RCA, config backups, upgrades, MOPs/RFCs, and participate in on-call rotation to ensure service quality and monitoring.