Top Operations Jobs in Buffalo, NY

The Operations Coordinator 2 ensures effective service contract execution, manages vendor activities, reports metrics, and supports team initiatives to maintain quality and compliance in customer service.

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

Drive sales efficiency through data analysis, KPI tracking, forecasting, and sales tool/process optimization. Build dashboards, model forecasts, support deal desk, and work cross-functionally to remove friction and scale sales operations.

Lead end-to-end payments and risk operations for an embedded fintech platform: merchant onboarding, underwriting, transaction monitoring, disputes, and loss management. Build reporting, data pipelines, and dashboards; move from manual processes to AI-assisted decisioning; own Stripe and partner relationships; maintain compliance and controls; present metrics to leadership; and hire and scale a lean operations team.

Support field projects across health, agriculture, and education in Sub-Saharan Africa: engage with ministries and donors, build data capture and analysis solutions, train AI for nutrient detection using handheld spectrometers, and design/run national-scale STEM programs and contests. Work will be chosen based on interests and abilities.

The Support Specialist ensures technical delivery for digital news platforms, resolves issues, leverages AI tools, and supports multiple television markets in operations.

As a Support Specialist, you will ensure technical delivery and operational resilience across digital platforms, support user testing, and leverage AI tools for efficiency.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

Execute data and document onboarding, process AI-assisted workflows within SLAs, review AI outputs for quality, refine operational procedures, collaborate with customer-facing teams, and serve as an operational contact for internal and external stakeholders.

Manage and scale operational infrastructure for Global Partnerships and Global Sales. Own deal lifecycle processes, forecasting, reporting, and finance/legal/HR coordination. Build dashboards, enforce data quality, and create standardized playbooks to enable sellers to focus on revenue generation.

Oversees proposal operations and development, leading teams in creating timely and compliant proposals for business development efforts while supporting multiple service lines.