Top Customer Success Jobs in Buffalo, NY

Manages a portfolio of SLED customers, driving adoption, retention, renewals, upsells, and cross-sells. Builds senior-level relationships, conducts business and technical reviews, advises customers on cybersecurity and password management, resolves technical issues, and negotiates licensing contracts. Analyzes account data to identify risks and expansion opportunities, supports customer advocacy, and contributes to account management programs. Requires SaaS sales or customer success experience, SLED technology sales experience, technical integration knowledge, Salesforce proficiency, and U.S. person status.

Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Manage strategic enterprise customer relationships for Checkmarx application security solutions. Guide deployment, onboarding, adoption, training, and value realization while monitoring usage data and product telemetry. Serve as the primary technical liaison, coordinate with Support, Product, and Sales, manage customer success plans and escalations, communicate value metrics, and identify expansion opportunities. The role requires strong knowledge of cloud security, DevSecOps, application security tools, integrations, and enterprise technical stakeholder engagement.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Own post-sale relationships for a portfolio of commercial clients, developing success plans, coordinating cross-functional delivery, demonstrating platform capabilities, solving strategic and technical challenges, and managing renewals, negotiations, expansions, and advocacy. Participate in pre-sales discovery, executive engagement, business development, partner coordination, and client meetings. Travel may be required up to approximately 10% annually.

Lead client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for managed eDiscovery services. Build stakeholder relationships, guide change management, promote client self-sufficiency, maintain documentation, analyze adoption and account health, and support retention and service expansion. Collaborate cross-functionally with project management, delivery, analytics, solutions, sales, and account teams while influencing outcomes without direct authority.

Manages enterprise customer relationships for a SaaS email security platform, leading onboarding, adoption, success planning, QBRs, escalations, retention, and expansion. The role communicates ROI, monitors customer health, delivers education, coordinates cross-functional issue resolution, shares product feedback, and aligns stakeholders on measurable business outcomes.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Manage a high-volume portfolio of school districts through digital, one-to-many customer success programs. Execute onboarding, adoption, renewal, and lifecycle playbooks; monitor telemetry, engagement signals, and health scores; identify risks and expansion opportunities; triage customer needs; and maintain accurate Salesforce and Vitally data. Collaborate with Customer Success Operations, Product, Support, Implementation, and GTM teams to improve automated journeys, segmentation, playbooks, and customer outcomes at scale.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Supports enterprise customers at provider and site levels by managing implementations, configuring the platform, coordinating QA and go-lives, delivering training, troubleshooting software and hardware issues, and driving adoption, satisfaction, health scores, and ROI. Builds stakeholder relationships, gathers product feedback, supports QBRs, and collaborates with Enterprise CSMs, Product, and Tech Support. Requires travel throughout Missouri, up to 50% of the time.

Manage a 500–600 customer portfolio through scalable digital customer success programs. Drive adoption, retention, and growth using lifecycle campaigns, automation, health monitoring, webinars, and digital QBRs. Partner with Renewal Managers and internal teams to address account risks, share customer insights, and improve products, content, and playbooks. Analyze customer usage data, communicate SaaS value, and execute proactive engagement strategies across the customer lifecycle.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage a portfolio of mid-market SaaS client accounts, driving retention, renewals, expansion, satisfaction, and advocacy. Develop account growth and retention plans, assess client health, provide consultative guidance, conduct business reviews, configure and demonstrate platform functionality, train users, and support solution adoption. Maintain CRM data, collaborate cross-functionally, identify upsell opportunities, and serve as the client voice internally.

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.

Manage post-sale relationships for digital and tech-touch customers by driving onboarding, adoption, renewals, upsells, advocacy, and measurable platform value. The role owns customer KPIs, resolves adoption barriers, coordinates cross-functional issue resolution, supports product releases, develops process improvements, and identifies expansion opportunities. It also uses automation and AI to engage customers at scale while communicating customer needs to Product, Sales, R&D, and Operations.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Manages customer relationships and drives adoption, satisfaction, retention, and growth for Insurity’s Marine Suite. Responsibilities include leading customer meetings, tracking KPIs, supporting self-service, managing expectations, identifying cross-sell opportunities, ensuring contract and billing compliance, and coordinating medium-complexity enhancements. The role also prepares documentation and statements of work, mentors team members, supports process improvement, and requires Marine Cargo Insurance, logistics, or logistics software experience.

Manage and grow relationships with medium to large commercial insurance carriers using Insurity’s Decisions Suite. Serve as the primary customer contact, lead business reviews and onboarding, monitor satisfaction and churn risk, resolve escalations, drive product adoption, and identify retention, upsell, and cross-sell opportunities. Coordinate cross-functional enhancements, prepare customer presentations and statements of work, ensure contract and billing accuracy, mentor team members, and support continuous improvement.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.