Top Operations Jobs in Baltimore, MD

Leads insurance sales and service operations in a contact center environment. Oversees frontline leaders, performance metrics, staffing, quality, sales, profitability, budgets, client relationships, employee development, recruiting, training, and operational improvements. Analyzes performance data, manages resources and projects, coordinates policy and process changes, and ensures strong customer experiences while meeting business objectives.

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Own Rain’s revenue operations infrastructure across Sales, Marketing, Partnerships, and Customer Success. Design and administer GTM compensation plans, maintain revenue dashboards and analyses, manage HubSpot architecture and integrations, support GTM systems, automate workflows with AI tools, and optimize cross-functional sales processes. The role requires strong analytical, systems administration, compensation, and process improvement skills in a fast-growing fintech environment.

Lead end-to-end Revenue Operations for a high-growth B2B SaaS company: build GTM operating model, own forecasting and analytics, manage GTM systems (Salesforce/CPQ/marketing automation), drive AI automation, enable cross-functional alignment, and deliver executive revenue insights to scale enterprise sales.

Monitor system alerts during assigned shifts, follow troubleshooting flowcharts, restart hardware, escalate unresolved issues, and maintain detailed action logs. The role provides flexible afternoon, weekend, and absence coverage while supporting operations for electromechanical power systems. Success requires technical aptitude, attention to detail, independent judgment, strong communication, and the ability to prioritize issues in a fast-paced environment.

Leads the company’s global Revenue Operations organization, including Field Operations, Marketing Operations, Data Analytics, forecasting, GTM planning, territory and quota design, revenue systems governance, and AI-enabled automation. Partners with the CFO, CRO, CMO, and Board to improve forecast accuracy, pipeline health, sales productivity, retention, data reliability, and Salesforce and RevTech execution. Builds and develops a high-performing organization supporting growth from approximately $550 million to more than $1 billion in ARR.

Manages customer accounts, invoicing, collections, billing adjustments, reporting, and account receivables exceeding $3.5 million. Reviews contracts, purchase orders, amendments, audits, and client-specific billing requirements while supporting field offices and corporate departments. Maintains client documentation, data integrity, project closeouts, and system governance across OASIS and PSPC. The role also supports client onboarding, contract deliverables, compliance, issue resolution, and management decision-making through accurate data gathering and analysis.

Manages customer accounts, invoicing, collections, billing adjustments, account receivables, contract terms, and client documentation. Audits reports, supports field and corporate teams, maintains accurate project and contract data, assists with onboarding and billing arrangements, and follows up on audit findings. The role requires strong customer service, organization, communication, analytical judgment, problem-solving, and proficiency with Microsoft Office.

Manages customer accounts, invoicing, collections, billing adjustments, account receivables, contract terms, and client documentation. Audits reports, supports billing and cash collection, coordinates between field offices and corporate departments, assists with client onboarding, reviews agreements, ensures data integrity, and oversees project and contract closeout. The role requires strong organizational, analytical, communication, problem-solving, and customer service skills.

Provides help desk support for Content and Event Warehouses by resolving end-user tickets, escalating issues to developers, reviewing system logs, responding to feature and performance requests, and educating users and help desk teams. Requires five or more years of relevant experience, strong customer service and organizational skills, JIRA and Confluence experience, and an active TS/SCI clearance with polygraph.

Provides Tier 2 technical support for Optain’s robotic retinal camera and software platform. Troubleshoots hardware, software, image quality, connectivity, EHR integration, and clinical workflow issues; handles medical device complaints under regulated quality processes; creates support documentation and training; improves internal tools and workflows; analyzes issue trends; and coordinates product, engineering, quality, regulatory, and customer success initiatives.

Owns US customer and commercial operations for a healthcare hardware and AI company. Responsibilities include forecasting camera demand, managing manufacturing partners and inventory, launching repair and replacement services, executing and negotiating customer contracts, managing legacy obligations, creating SOPs and policies, and automating operational workflows with AI tooling. The role is remote, US-based, with occasional travel for customer engagements and team offsites.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Leads global onboarding operations by building governance frameworks, SOPs, SLAs, workflows, and automation. Analyzes operational telemetry and activation metrics, partners with Product and Engineering on platform controls, translates technical changes for operations teams, manages escalations, documents processes, and mentors staff. The role requires strong data fluency, cross-functional program execution, and experience operating in ambiguous, regulated technology environments.

Lead and scale Automatiq’s offshore B2C support operation for secondary ticketing. Manage the BPO partner, staffing, training, workflows, escalation paths, service levels, quality, and multichannel consumer support. Oversee high-stakes event-day issues, establish performance metrics and reporting, protect the brand experience, and continuously improve operations as volume grows.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Manage the operational infrastructure for sales and field enablement programs, including planning, scheduling, launch readiness, platform administration, reporting, governance, stakeholder coordination, and process improvement. Measure program adoption, completion, and impact on field performance while optimizing enablement and learning systems. The role requires strong project management, data analysis, communication, and stakeholder management skills, with experience supporting distributed teams and enablement technologies preferred.

Leads regional operations and partner relationships across North and Latin America for a global travel and hospitality platform. Executes multi-market programs, improves operating processes, monitors performance, coordinates cross-functional teams, and provides leadership recommendations. Requires strong stakeholder management, analytics, and independent prioritization skills, with experience in regional operations, partnerships, business development, or strategy. The role is a remote, full-time U.S. contract position.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Leads commercial and revenue operations for a high-volume B2B SaaS sales model. Consolidates pipeline and forecasts, analyzes bookings and sales metrics, identifies at-risk deals, removes cross-functional blockers, drives sales play adoption, and provides leadership with accurate, real-time execution visibility across regions and channels.

Leads retention operations for a high-volume B2B SaaS customer base, tracking GRR, NRR, churn, cohort health, expansion opportunities, and performance forecasts. Consolidates customer health signals, identifies at-risk cohorts, conducts root-cause analysis, and partners with customer success, product, and marketing on scalable retention and expansion initiatives. Maintains dashboards, tracks interventions, improves renewal processes, and reports actionable insights to senior leadership.

Manage the quote-to-cash revenue cycle, including government bid submissions, procurement portals, compliance documentation, contract coordination, purchase-order reconciliation, billing overages, renewals, and sales-to-delivery handoffs. The role connects Sales, Finance, Legal, and Implementation while maintaining accurate contract records and authorizing onboarding after financial requirements are met.

Leads Amplify’s enterprise business operations and transformation agenda in partnership with the COO. The role designs scalable operating models, re-engineers processes using AI and automation, aligns executives around enterprise goals, and drives complex cross-functional initiatives. Responsibilities include optimizing leadership cadence, establishing process ownership, tracking transformation ROI, resolving organizational friction, modernizing business systems, and maintaining executive business intelligence frameworks. The role requires regular presence in New York City and occasional travel.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.