Top Operations Jobs in Baltimore, MD

Leads an independent quality and research-partnership function supporting crowd-based AI training data operations. Oversees onsite Site Program Leads, maintains separation from delivery teams, partners directly with research stakeholders, translates research needs into crowd data projects, and supports project stand-up. Owns capacity planning, utilization, governance, talent pipelines, escalation protocols, and client engagement while serving as a senior individual contributor.

Supports payment operations across processors and regions, including chargeback and PayPal disputes, payment inquiries, authorization and decline analysis, data normalization, processing-cost review, invoice validation, and reconciliation. The role investigates anomalies, coordinates with sellers and internal teams, maintains documentation, and produces recurring operational analysis. Weekend coverage is required, with two weekdays off.

Three-year rotational leadership program providing hands-on experience across global operations, including supply chain, procurement, engineering, manufacturing, quality, EHS, informatics, and continuous improvement. Associates complete four nine-month rotations, receive leadership and technical development, gain global exposure, and lead a team during one rotation. Successful participants transition into a permanent operations leadership role.

Three-year rotational leadership program for upcoming engineering graduates in global operations. Associates complete four nine-month rotations across supply chain, procurement, engineering, manufacturing, quality, EHS, continuous improvement, and related functions. The program provides leadership coaching, project management experience, global exposure, mentorship, and an opportunity to supervise a team before transitioning into a full-time leadership role.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Own projects from planning through execution while managing multiple priorities in a fast-moving environment.

Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Manage projects from planning through execution while taking ownership of measurable business outcomes in a fast-moving environment.

Provides executive assistance to the COO, CFO, CTO, and senior leadership by managing communications, calendars, meetings, travel, agendas, and action items. Supports finance, HRIS, operations, vendor onboarding, contracts, audits, budgets, IT asset records, systems documentation, and internal policy rollouts. Maintains accurate data and organizational records while coordinating special projects and leadership meetings. The position is fully remote with occasional in-person meeting attendance.

Leads enterprise healthcare interoperability strategy, operations, connectivity, and strategic partnerships. Establishes operating models, roadmaps, KPIs, governance, and partner ecosystems across EHRs, HIEs, QHINs, payers, providers, and data networks. Translates regulatory and technical requirements into scalable capabilities, supports product and commercial growth, oversees investments and agreements, and builds high-performing teams. Requires executive leadership in healthcare data exchange, interoperability standards, regulatory strategy, operations, partnerships, and technology commercialization.

Supports content workflow operations through file fulfillment, vendor coordination, DAM archiving quality control, copyright registration tracking, CMS collection management, and data retrieval. The contractor maintains accurate records, reports, errata documentation, litigation-related research packages, and deposit copy tracking while handling confidential materials and coordinating with internal stakeholders and external vendors.

Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Leads Salt Security’s revenue operations function, owning GTM strategy, planning, forecasting, pipeline management, executive reporting, revenue systems, data architecture, sales and marketing operations, customer success operations, deal desk, automation, and AI initiatives. Partners with executive leadership and cross-functional teams to improve visibility, accountability, efficiency, retention, and scalable growth across the revenue lifecycle.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Owns AI support agents, CRM and support-tool configuration, automation reporting, access provisioning, documentation, QA, and process improvement. Directs BPO back-office workflows and partners with customer service, product, engineering, and supply teams to resolve operational issues. The role also evaluates new AI tools, analyzes booking problems, improves knowledge content, and recommends systemic product solutions.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Coordinates product operations for Krak’s consumer payments and banking products. Manages compliance, legal, fraud, risk, vendor, and launch dependencies; maintains operational trackers; supports incident response; interprets fraud, dispute, customer experience, and authorization metrics; and provides market, regulatory, and vendor intelligence to guide product decisions and roadmap planning.

Supports 24/7 sports betting operations by assisting traders, monitoring pre-game and in-play markets, reviewing betting content, testing app functionality, managing sport and competition setups, conducting compliance checks, communicating with data providers, and escalating operational issues. The role also supports customer issue resolution and cross-functional assignments with Compliance, Marketing, and Product. Evening, weekend, and holiday availability is required.

Leads day-to-day operations across a multi-location studio network, corporate team, call center, inventory, warehouse, payroll, facilities, vendors, recruiting, and compliance coordination. Builds operating systems, scorecards, accountability cadences, and processes that improve profitability, staffing, inventory accuracy, payroll execution, and location performance. Manages operational decisions, resolves recurring issues, supports new-location growth, and travels extensively to studio locations.

Leads Customer Experience operations across support channels and the full e-commerce lifecycle, including payments, fulfillment, subscriptions, refunds, and retention. Manages CX teams, staffing, escalations, workflows, SOPs, and performance KPIs. Uses customer and operational data to identify friction, improve efficiency, reduce contacts, and scale processes while partnering with Product, Payments, Fulfillment, Pharmacy, Clinical, and other teams.

Own ChartHop’s marketing and revenue operations infrastructure, including HubSpot administration, data governance, lead lifecycle design, automation, attribution, funnel analytics, dashboards, and Salesforce migration. Partner with marketing and sales leadership to establish shared metrics, improve routing and conversion efficiency, identify process gaps, and drive cross-functional operational improvements. Serve as the GTM engineering and AI-automation champion while balancing strategic planning with hands-on execution.

Coordinates fundraising department operations, executive support, donor services, prospect research, CRM data integrity, reporting, events, meetings, invoices, and cross-team campaigns. Manages the Development VP’s calendar, travel, expenses, and donor communications; maintains donor records and pipeline data; supports donor inquiries and stewardship; researches prospects using iWave; and tracks departmental goals and KPIs. The role also supports CRM cleanup and broader administrative projects.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.