Top Operations Jobs in Baltimore, MD

Lead and supervise an IT infrastructure team responsible for service delivery, servers, virtualization, storage, networking, security, databases, telephony, data centers, and disaster recovery. Develop and implement plans, policies and procedures, prioritize infrastructure needs, ensure service levels and staffing, resolve infrastructure issues, and provide coaching, performance feedback, and operational oversight.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.

Support day-to-day IT operations: onboarding/offboarding, laptop and endpoint provisioning and troubleshooting, access management and RBAC support, compliance/audit evidence collection, and improving runbooks and operational processes to reduce repeat issues.

Support the Field Team Network with administrative tasks: email communications, partner outreach, meeting notes, document organization, process review and improvement, time studies and quality review of calls, plus project work aligned with intern skills and growth.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.

Provide customer service to agents via phone/chat/email, process policy tasks, review and update policy records, prepare cancellation/non-renewal notices per state guidelines, ensure compliance, coordinate with departments and carriers, follow SOPs, and cross-train peers.

Lead Global Skilling operations to modernize content lifecycle using AI and automation. Own content publishing, delivery, organizational operations, supplier governance, process design, change management, and people leadership. Drive metrics-driven process improvement, cross-functional stakeholder engagement, and enterprise-scale operational transformation.

Own end-to-end onboarding and KYC/KYB for business customers: collect documentation, verify entities and beneficial owners (UBO), assess risk and escalate, communicate with customers and partners, and propose process and automation improvements to reduce manual work.

Assist with operations and administrative processes, support invoicing and collections, keep internal tools updated, and prepare reports. Collaborate with teams to improve efficiency using digital tools.

The Mission Success Operations Manager will build and optimize processes for the Mission Success team, focusing on post-sales efficiency and customer success through automation and effective resource utilization.

The Director of Operations leads strategy and performance for operations, driving growth and implementing Lean methodologies within the North Carolina entity. Responsibilities include P&L ownership, financial accountability, team development, and operational excellence.

As VP of Operations, you'll oversee service delivery, enforce SOPs, facilitate project execution, maintain analytics, and promote a culture of accountability and performance improvement.

Lead AI-enabled revenue forecasting, maintain executive dashboards, ensure CRM data governance (Salesforce), and integrate revenue, compliance, and learner data. Partner cross-functionally to translate analysis into actionable insights, optimize renewals and pricing, and reduce operational toil for Development and Partnerships.

The Associate Operations Pastor coordinates campus operations, supports staff and attendees, leads volunteer teams, and manages events and resources.

Provide timely phone and ticket-based support to law firm contacts, resolve and escalate complex issues, manage data entry and inbox tasks, use Zendesk/CRM and AI tools, prioritize workload, cross-train team members, and support departmental projects and initiatives.

Provide onsite FleetShare support across the Birmingham territory: conduct site visits and vehicle inspections, handle rentals, billing, registrations, and tech troubleshooting, maintain client relationships, coordinate vehicle movements, report KPIs, and collaborate cross-functionally. Use a personal vehicle and travel within the assigned territory.

The role involves organizing vehicle placements, ensuring safety, labeling vehicles, and maintaining communication regarding inventory. Responsibilities include continuous improvement for efficient vehicle movement and adhering to safety protocols.

Lead global enterprise IT operations for a large Intelligence Community infrastructure. Ensure 24/7 availability, incident response, operational governance, ITIL-based processes, metrics and reporting, drive continuous improvement, coordinate CONUS/OCONUS sites, and manage distributed Tier 2/3 teams supporting servers, storage, networking, virtualization, PKI, patching, monitoring, and data center operations.

Build and lead Digimarc's revenue operations: design and run a 13-week operating cadence, own forecasting and pipeline hygiene, optimize end-to-end funnel, provide revenue analytics, enable outbound motion, lead GTM planning and compensation, establish deal desk and renewals operations, and govern the revenue tech stack (Salesforce/CRM, forecasting, CS platforms). Act as a player-coach to turn data into decisions and scale predictable revenue processes.

18-month Operations Management Trainee program to develop leadership and operational expertise in transportation and logistics. Train across maintenance, asset management, sales, and customer relations to optimize utilization, costs, PM scheduling, and technician efficiency. Requires problem-solving, teamwork, relocation after training, and prepares recent graduates for operational roles.

Curate and list real-time sports prediction markets, engage with the community (Discord), monitor games/trading activity, design creative props tied to storylines, work peak sports hours, and collaborate cross-functionally to improve the product and automate manual workflows.

Support day-to-day revenue operations across Salesforce, Campaign Monitor, partner operations, and renewals. Maintain CRM data quality, build reports and dashboards, collaborate cross-functionally to troubleshoot issues, document processes, and support projects that improve workflows and scale Revenue Operations.

Manage HR and financial operations across the employee lifecycle, including hiring/onboarding/offboarding, benefits administration, performance cycles, vendor and invoice management, budget tracking and forecasting, contractor onboarding, IT/cybersecurity support, and coordination of in-person meeting logistics. Maintain systems, documentation, and reporting to support leadership decision-making and strengthen team culture and operational processes.

Manage end-to-end maintenance jobs for a property maintenance platform: triage inbound tickets, source and coordinate vendors, schedule and reconfirm site visits, drive quoting and documentation (W9s, COIs, signed quotes), oversee work execution, verify completion with photos/site sign-off, reconcile invoices, and close jobs with a complete paper trail while communicating with clients and internal teams.

Manage payment disputes and chargebacks end-to-end, prepare evidence packages, investigate failed or duplicate payments and subscription issues, coordinate with Customer Support, Pharmacy, Clinical Ops, and Finance, monitor fraud trends, maintain accurate records, and recommend process improvements to reduce chargebacks and improve payment success.