Top IT Jobs in Baltimore, MD

Provides Tier 1 technical support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, network, account, and peripheral issues; installs and updates software; manages access issues and IT asset records; documents resolutions and contributes to knowledge-base content. Escalates complex problems, communicates with nontechnical users, mentors junior staff, and reports potential security incidents. The role is onsite, mission essential, and may require holiday work.

Provides enterprise help desk and web queue support, handling IT requests through email, ticketing, messaging, and phone. Logs, categorizes, prioritizes, routes, escalates, and tracks tickets in ServiceNow while maintaining accurate documentation and meeting SLAs. Installs, modifies, and repairs hardware and software using remote access tools, communicates technical information to users, maintains technology knowledge, and reports potential security incidents. The position is onsite in Annapolis Junction, Maryland, with a Monday–Friday schedule and occasional holiday work.

Provides Tier IV help desk and web queue support, including request intake, ticket logging and tracking in ServiceNow, issue categorization, routing, escalation, documentation, and customer communication. Installs, modifies, and repairs hardware and software using remote access tools. Maintains knowledge of support processes, follows IT security policies, reports potential incidents, and supports mission-essential operations in an onsite environment.

Provides Tier 1 technical support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, network, account access, and peripheral issues; installs and updates software; documents resolutions; maintains IT asset records; contributes to knowledge-base content; escalates complex problems; and mentors less experienced technicians. The role is onsite in Annapolis Junction, requires TS/SCI with polygraph clearance and U.S. citizenship, and may require holiday work.

Administers and maintains IT infrastructure across UNIX, Linux, and Windows environments. Provides Tier 1 and Tier 2 support, troubleshooting, account management, configuration management, system monitoring, vulnerability scanning, patch implementation, and security control compliance. Optimizes system performance, conducts capacity planning, supports network and storage devices, and communicates issue status to management and internal customers. The role is onsite in Annapolis Junction and requires an active Top Secret SCI clearance with polygraph.

Supports information assurance and cybersecurity compliance for classified information systems and enclaves. Maintains security posture, enforces policies, performs vulnerability and risk assessments, manages security-related configuration changes, administers identity and authentication controls, and prepares System Security Plans, risk reports, and certification and accreditation documentation. Provides ISSO and ISSM support while ensuring compliance with ODNI, DoD, and NIST RMF requirements.

Designs, develops, integrates, tests, and releases full-stack mission software. Responsibilities include processing 802.11 signals, building command-and-control interfaces, adapting Linux kernels, updating Wi-Fi modem drivers, integrating system components, troubleshooting, developing automated tests, and supporting agile delivery. The role requires collaboration with engineers, stakeholders, and customers, plus active TS/SCI clearance with polygraph and 20 years of relevant experience.

Develop and maintain Java-focused backend libraries and services that ingest, transform, and standardize diverse data formats. Build Python components, optimize MongoDB services, administer Linux systems, upgrade servers, install packages, monitor services, and troubleshoot environments. Contribute to scalable architecture, data modeling, integration patterns, Git workflows, code reviews, and continuous improvement. The role is onsite, requires U.S. citizenship, and involves a Top Secret SCI with Polygraph clearance.

Integrates and deploys software across secure high-performance computing environments using Linux, Ansible, containers, Kubernetes, and DevOps/GitOps practices. Serves as a Tier 3 escalation lead, diagnosing infrastructure issues, performing root cause analysis, automating remediation, maintaining deployment pipelines, and producing technical documentation. Requires active TS/SCI clearance with polygraph, U.S. citizenship, and 8+ years of related experience.

Provides clinical education, product demonstrations, and technical leadership for General Imaging Ultrasound customers across Minnesota, North Dakota, South Dakota, and the West Region. Coordinates customer training, supports pre-sales and post-implementation activities, optimizes imaging workflows and protocols, addresses customer issues, and partners with sales and clinical teams. Requires extensive travel, ARDMS certification, ultrasound expertise, healthcare IT knowledge, and strong communication and project management skills.

Lead and support independent verification and validation, readiness assessment, quality assurance, and project health assessment engagements for state government clients. Provide expertise in project management, software implementation, data migration, integrations, cybersecurity, testing, architecture, and organizational change. Report risks and status to executive stakeholders, facilitate client meetings, advise clients, develop staff, support training, and contribute to proposals and team growth.

Leads IT communications programs and special initiatives from planning through completion. Responsibilities include project scheduling, risk mitigation, stakeholder coordination, communications planning, content management, newsletters, presentations, intranet updates, engagement initiatives, survey analysis, and applying AI tools to communications and operational workflows.

Architects, deploys, secures, and sustains enterprise multi-cloud platforms across Azure Government, AWS, and hybrid environments. Leads cloud engineering teams, manages infrastructure security and identity services, drives modernization and automation, engineers cloud networking, supports DevSecOps, optimizes costs, and oversees incident response and operational restoration. The role also maintains VDI, client applications, and Digital Engineering ecosystems while coordinating with security, compliance, and mission stakeholders.

Manages the statewide school-based services EHR and Medicaid billing implementation, including schedules, vendor deliverables, risks, issues, budgets, change control, governance, stakeholder communications, documentation, and project closeout. The role coordinates Agile and hybrid delivery activities, facilitates meetings and release planning, maintains project records, and ensures compliance with state and federal oversight requirements.

Manages, designs, implements, and supports F5 BIG-IP infrastructure across multiple data centers. Administers LTM, ASM, BIG-IQ, and APM; creates and troubleshoots advanced iRules; monitors network security infrastructure; handles DNS, DHCP, IPAM, routing, capacity planning, testing, upgrades, documentation, and technical enhancements. Requires onsite support of government infrastructure and an active TS/SCI clearance with polygraph.

Designs, deploys, and maintains VMware virtualization infrastructure, including ESXi, vCenter Server, vSAN, virtual machines, storage, and networking. Develops infrastructure service models, automates virtualization processes, improves scalability, documents system architectures, and supports government technical requirements. Requires an active TS/SCI clearance with polygraph, DoD 8570 IAT Level II certification, VMware Certified Professional certification, and at least six years of related experience.

Leads technology delivery, operations, development, production support, quality assurance, and project execution for Guidewire PolicyCenter. Partners with Commercial Lines stakeholders to align technology initiatives with business goals, manages application architecture and change controls, and oversees staff development, resource allocation, and performance. Requires strong IT leadership, SDLC expertise, stakeholder management, and experience with Agile, DevOps, cloud environments, and insurance processes.

Leads Frankenmuth Insurance’s core technology organization supporting personal and commercial lines, billing, financial systems, and document management. Oversees platform strategy, modernization, delivery, operations, security, compliance, vendors, budgets, and enterprise transformation initiatives. Builds high-performing technology teams, partners with business and enterprise technology leaders, and advances Agile, DevOps, cloud, automation, and product-oriented delivery practices.

Leads the enterprise integrations team and governs integration architecture, APIs, middleware, cloud-native patterns, event-driven systems, DevSecOps, observability, and production support. Oversees Guidewire Cloud integrations, vendor connectivity, automation and RPA initiatives, delivery standards, governance, resiliency, and continuous improvement. Partners across technology and business teams, provides technical decision support, manages resources and performance, and develops team members.

Lead IT operations supporting approximately 400 remote team members. Set team roadmaps, improve internal service delivery, manage cloud and SaaS applications, administer Microsoft Entra tenants, oversee user lifecycle management, deploy device management solutions, troubleshoot across major operating systems and mobile platforms, and establish secure administrative access practices. The role also requires strong documentation, AI-assisted work practices, and team leadership.

Supports Apptio TBM capabilities through configuration, maintenance, enhancements, issue resolution, data management, reporting, and quality controls. Collects and analyzes benchmark data, defines business requirements, maps processes, and partners with IT, business units, consultants, and stakeholders to solve technology-related business problems. Assists with strategy, planning, portfolio management, documentation, platform enablement, and mentoring.

Leads and matures the organization’s 24x7 security operations and cyber defense capabilities. Oversees SOC personnel, incident response, threat hunting, detection engineering, security automation, cloud and identity security, budgets, vendors, and operational metrics. Develops response procedures, manages major incidents and exercises, improves SIEM/EDR/SOAR effectiveness, implements AI-assisted security operations, supports compliance requirements, and builds workforce capability through recruiting, coaching, and succession planning.

Leads product vision, backlog prioritization, requirements development, user story creation, process improvement, and Agile delivery. Collaborates with business, technical, and operational stakeholders to translate needs into features, acceptance criteria, and workflow improvements. Supports Scrum ceremonies, sprint tracking, risk management, project plans, roadmaps, and stakeholder communications using Jira and Confluence. The role also identifies automation opportunities and provides operational insights.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Provides senior IT systems administration, user support, asset management, SharePoint administration, network and account coordination, information assurance, cybersecurity workforce support, RMF validation, reporting, budgeting, and IT process improvement for DPAE-SO/NAVSEA operations. The role is fully onsite at Washington Navy Yard and requires support for classified and unclassified Navy networks, systems, equipment, and information repositories.