Top Customer Success Jobs in Baltimore, MD

Manage post-sale account relationships for ~30+ clients, act as a trusted advisor on DemandFactor offerings, coordinate with Sales and internal teams to deliver campaign leads, produce account documentation and reports, and drive account growth through excellent customer service and issue resolution.

Manage post-sale accounts and nurture relationships, serve as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth through problem-solving and excellent service.

Manage post-sale account relationships as a trusted advisor for DemandFactor offerings; collaborate with Sales and internal teams to deliver campaigns, produce reports and recommendations, diagnose and escalate issues, and foster client growth through excellent service and account management.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaigns and reports, resolve client issues, and drive account growth through excellent customer service.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Director of Customer Success leads the customer success team, oversees customer engagement strategies, manages customer relationships, and drives product adoption through strategic initiatives.

Manage a portfolio of B2B customers to drive adoption and value of an AI-first customer engagement platform. Design and implement AI-powered workflows, integrations, and automations, lead smaller implementations, train customers, identify expansion opportunities, and scale CS operations using AI and automation.

Own strategic employer relationships (3,000–10,000 lives), deliver reports and campaigns, coordinate cross-functionally, influence product roadmap, ensure renewals, and manage multiple accounts while occasionally traveling (~10%).

Lead the Customer Success department, focusing on customer outcomes, revenue retention, and team development. Collaborate cross-functionally to enhance customer journeys and operational efficiency.

As a Customer Success Engineer at Algolia, you will ensure customer adoption and success of the search platform by providing technical onboarding, solution design, and support. You will advise customers on best practices, deliver workshops, and collaborate with internal teams to improve customer experience and outcomes.

As a Client Success Representative, manage client relationships, ensure satisfaction, provide training, identify sales opportunities, and collaborate with teams to drive client retention and business growth.

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

The Strategic Customer Success Manager will drive measurable business outcomes, influence multi-location operations, and manage high-value dealer group accounts, encapsulating performance insights and expansion strategies while promoting collaboration across functions.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.

In this role, you'll manage customer relationships, ensuring value delivery, manage customer journeys, and collaborate with cross-functional teams to drive customer success.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

Serve as primary client relationship manager to drive retention, engagement, and growth. Provide training and product demos, resolve issues, document interactions in Salesforce/Excel, identify upsell opportunities, collaborate cross-functionally, support renewals and onboarding, and ensure regulatory compliance (HIPAA, ERISA).

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage post-sale client relationships for print and digital advertisers: onboard clients, maintain CRM and billing, run check-ins/QBRs, drive renewals, upsells and cross-sells, resolve escalations, analyze performance and maintain process documentation to prevent churn and grow accounts.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Manage a portfolio to drive long-term customer success and retention for MariaDB deployments. Lead onboarding, adoption, business reviews, escalations, and cross-functional coordination with Sales Engineers and Professional Services. Measure customer health, identify expansion opportunities, deliver ROI analyses, and act as trusted advisor to achieve net retention goals.

Manage a portfolio of enterprise customers to maximize retention and growth through regular contact, QBRs, upsell/cross-sell initiatives, CRM and KPI management, and close collaboration with sales and engineering to improve customer experience and hit revenue and churn targets.

Manage a portfolio of mid-to-large SaaS customers to drive renewals, expansion, and price increases. Proactively monitor customer health, execute renewal and expansion strategies, conduct Executive Business Reviews, and collaborate cross-functionally to deliver measurable value and growth. Mentor team members and contribute to process improvement and scalable success operations.