Top Customer Success Jobs in Baltimore, MD

As a Customer Success Manager, you will oversee repack business operations, maintain client relationships, forecast orders, and collaborate to enhance processes and client experiences.

As a PSA Verified Customer Success Manager, you will maintain customer acquisition and delivery schedules, improve workflows, monitor client health, and collaborate with various teams to enhance the customer experience in the PSA Verified repack ecosystem.

As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.

Manage a large portfolio of smaller SMB accounts in the Bowie, MD territory to drive retention, product adoption, and low-touch upsell. Serve as primary customer contact, handle routine inquiries, coordinate with sales and operations, run virtual performance reviews, monitor health metrics, and update UPS DRIVE with retention and planning data.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Lead technical customer success for enterprise customers: manage incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advocate internally, collaborate with Product/Engineering, and deliver high-level IAM and cloud solutions guidance.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Own the client lifecycle for CampusGuard's SaaS and consulting services. Drive onboarding, success planning, platform adoption, compliance outcomes, client health monitoring, risk mitigation, executive business reviews, cross-functional coordination, renewals, and identify expansion opportunities to ensure long-term retention and measurable client value.

Own post-go-live customer relationships to drive adoption, engagement, and renewals. Monitor health metrics, conduct strategic reviews, surface data-driven insights, resolve risks cross-functionally, identify expansion opportunities, and advocate customer needs to Product, Implementation, and Support. Represent the company at customer sites and conferences.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.

Own the customer journey for Together's mentorship platform: implement onboarding, drive adoption and value realization, reduce churn, collaborate cross-functionally, co-lead QBRs, and support team growth and processes to ensure renewals and advocacy.

Own post-sales customer adoption and value realization for automation solutions. Serve as primary client contact, build executive relationships, coordinate cross-functional teams, manage timelines and deliverables, advise on automation and cybersecurity strategies, and contribute thought leadership to drive retention and renewals.