Top Customer Success Jobs in Baltimore, MD

Manage regional customer accounts after delivery, build stakeholder relationships, monitor customer health and adoption, support renewals, identify expansion opportunities, coordinate issue resolution, capture product feedback, and maintain account data. The role partners cross-functionally with Sales, Support, Product, Engineering, Marketing, Finance, and Operations while traveling extensively to support public safety and critical communications customers.

Serves as a strategic customer advisor, building relationships, driving technology adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analytical, presentation, and prioritization skills. Travel of 20–30% by air and car is expected.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Own enterprise customer onboarding, deployment, adoption, technical success plans, renewals, and expansion opportunities. Guide customer administrators and platform teams on configuration, deployment readiness, and best practices while coordinating complex issues with Solutions, Support, Product, and Engineering. Monitor customer health, usage, risks, and adoption milestones; serve as the primary customer contact and provide actionable product feedback. The role requires strong technical fluency across cloud infrastructure, DevOps, developer tools, and SaaS or self-hosted deployments.

Owns enterprise customer onboarding, rollout plans, adoption, health monitoring, renewals, forecasting, and expansion opportunities. Partners with Sales, Support, Product, and other teams to resolve issues, gather feedback, and drive customer outcomes. Serves as the primary customer contact while developing expertise in Coder’s platform and providing guidance to technical and executive stakeholders.

Own the post-sale customer journey for software accounts, including onboarding, technical setup, training, adoption, renewals, retention, support, and expansion. Lead customer meetings and business reviews, create educational content, identify renewal risks, partner with sales, and improve customer success processes and engagement templates.

Leads post-sales delivery and support orchestration for strategic Microsoft partners. Manages partner relationships, aligns business objectives with Microsoft solutions and programs, develops success plans, coordinates program reviews, and drives technical capability, solution delivery, and customer value realization. The role combines customer success leadership, partner strategy, cloud expertise, and delivery management to support digital transformation and business growth.

Lead and develop a team of Implementation Customer Success Managers while overseeing multiple Datarails implementation projects from planning through deployment. Serve as a customer and internal escalation point, monitor timelines and scoped hours, manage project risks, conduct customer status meetings, and ensure successful handoffs. Collaborate with Sales, Product, R&D, and live teams to improve implementation processes, playbooks, customer journeys, and product feedback.

Drive adoption, optimization, and expansion of fraud and investigative solutions for insurance carrier clients. Partner with claims, SIU, fraud, sales, product, and client success teams to improve fraud detection, investigative efficiency, referral quality, and customer outcomes. Analyze usage data, demonstrate ROI, support implementations, develop best practices, and contribute to retention and revenue growth.

Manage approximately 35 high-touch enterprise customer accounts, building senior-level relationships and helping customers maximize software value. Analyze product usage and engagement data, coach customers on best practices, identify upsell and cross-sell opportunities, solve complex problems, and improve customer experiences. Report KPIs, collaborate on product and process improvements, and mentor new team members.

Own retention, expansion, and revenue growth across a portfolio of law-firm customers. Build executive relationships, identify expansion opportunities, lead strategic business reviews, monitor account health, support new-logo ramping, and maintain expansion forecasts. Partner with Account Executives and internal teams to protect revenue and grow customer share of wallet.

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.

Manage post-sale relationships for cybersecurity and GRC advisory clients, guiding onboarding, retention, renewals, expansion, and customer outcomes. Serve as a trusted advisor, coordinate with Sales and Advisory teams, advocate for customer needs, lead business reviews, develop analytics and customer content, and communicate feedback internally. The role requires strong client relationship management, technical conversation skills, executive presentation ability, analytical rigor, and experience handling complex customer situations.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead digital customer success and education programs for SMB and mid-market customers. Manage enablement specialists and product-focused customer success SMEs while developing scalable training, onboarding, lifecycle, adoption, and engagement programs. Partner with Marketing, Product, Sales, and Customer Success to improve product proficiency, retention, expansion, and time-to-value through digital campaigns, in-app guidance, webinars, knowledge content, and data-driven interventions.

Owns executive relationships with 1–3 strategic enterprise customers, driving adoption, retention, growth, and measurable business value. Responsibilities include developing multi-year success plans, leading executive reviews, monitoring customer health and renewal risks, managing escalations, influencing internal product and go-to-market strategies, and mentoring other customer success managers. The role requires strong executive presence, strategic account management, data-driven decision-making, and cross-functional leadership.

Provides advanced technical support for healthcare technology clients, diagnosing complex issues, performing root-cause analysis, monitoring systems, managing escalations, creating documentation, developing scripts and workflows, supporting on-call operations, collaborating cross-functionally, and mentoring junior engineers.

Manage a portfolio of SaaS utility clients by strengthening relationships, supporting product adoption, resolving issues, monitoring SLAs, leading business reviews, and driving renewals and growth. Responsibilities include contract and vendor management, client communications, revenue tracking, ticket oversight, outage triage, presentations, and coordination with internal teams. The role is fully remote but requires North American client travel and occasional extended hours.

Leads a team of Customer Success Managers, driving retention, renewals, revenue expansion, customer satisfaction, forecasting, risk management, executive client engagement, and cross-functional collaboration. The role oversees team development, operational consistency, KPI performance, escalations, strategic reporting, and customer relationship management within the employer-sponsored health benefits space.

Own the technical post-sale customer experience for enterprise accounts. Lead implementations involving identity providers, SSO, SCIM, cloud and application integrations, Terraform, and APIs. Provide tier 2/3 technical support, troubleshoot issues, drive adoption, document solutions, establish support and implementation processes, automate repetitive work, and communicate customer feedback to product and engineering.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Leads Customer Success Manager and Technical Account Manager teams, defining post-sales strategy, engagement models, health scoring, retention programs, renewal forecasting, and escalation processes. Owns customer outcome metrics including retention, adoption, churn, and satisfaction. Partners with Sales, Product, Professional Services, Education, and Support to drive expansion, resolve risks, improve customer experience, and build scalable team operations and career paths.

Own post-sale relationships for enterprise customers, leading onboarding, adoption, success planning, engagement, retention, renewals, and account expansion. Manage churn risks, meet renewal and expansion quotas, and act as the customer advocate across Product, Compliance, and Support teams. The role requires strong product knowledge, communication, technical aptitude, and proactive account management.