Ataccama is seeking an Enterprise Customer Success Manager to own and manage a portfolio of enterprise customers, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions.
In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth.
The ideal candidate brings strong business and technical acumen, a commercial mindset, and a proven ability to drive adoption, retention, and revenue in complex enterprise environments.
Your Challenge
- Own a portfolio of enterprise customers, serving as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion
- Build a deep understanding of each customer's business and data management priorities, and clearly articulate how Ataccama enables their success
- Create and lead structured account and success plans tied directly to customer outcomes
- Partner closely with Sales and lead engagement with cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support, to deliver a unified customer experience
- Design and execute cross-functional adoption and expansion plays to:
- Accelerate onboarding and time-to-value
- Expand use cases across a complex data governance landscape
- Drive multi-year renewals and incremental ARR growth
- Lead onsite workshops and customer business reviews, engaging stakeholders up to the executive level
- Translate technical capabilities into business value and executive-level outcomes
- Proactively identify and manage risk to protect Gross Revenue Retention (GRR)
- Structure, position, and negotiate renewals, expansions, and commercial agreements in partnership with Sales, working through procurement, InfoSec, and legal
- Convert customer value realization into commercial expansion opportunities
- Collaborate with systems integrators and other partners, engaged in your customer accounts
- Own and drive key metrics, including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS
Is This You?
- 5+ years of experience in Customer Success or Account Management
- Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics
- Strong technical understanding of Data Governance
- Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement
- Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS
- Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal
- Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts
- Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences
- A commercial, results-driven mindset with strong business and technical acumen
- Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution
At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer - but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience.
The OTE compensation range for this full-time role is $130,000-170,000 USD, including base & bonus. Your exact offer depends on the scope of the role, your experience, and the skills you bring. Salary is just one part of your compensation & wellbeing package- you will also be eligible for flexible time off, health benefits & family care leave, 401k with match, an equity grant, and many other perks.
- Medical Insurance (including vision & dental)
- 401(k) with employer match contribution
- Life Insurance
- Long-term disability insurance
- Employee Assistance Program (EAP)
- Long-Term Incentive Program
- "Bring Your Friend" referral program
- Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
- 5 sick days
- The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
- Flexible working hours & hybrid work setup
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
Skills Required
- 5+ years of experience in Customer Success or Account Management
- Experience working with enterprise data management platforms, ideally in PaaS or SaaS environments
- Experience with data quality, data governance, master or reference data management, data observability, or analytics
- Strong technical understanding of data governance
- Experience operating in complex, multi-stakeholder enterprise accounts with executive-level engagement
- Demonstrated success owning and growing enterprise portfolios, including retention, adoption, time-to-value, and CSAT/NPS improvements
- Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal
- Experience working cross-functionally with systems integrators and partners
- Exceptional written and verbal communication skills for technical and executive audiences
- Commercial, results-driven mindset with strong business and technical acumen
- Ability to operate autonomously, prioritize effectively, and lead complex initiatives from strategy through execution
- Current authorization to work full-time in the United States without employer visa sponsorship
Ataccama Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ataccama and has not been reviewed or approved by Ataccama.
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Leave & Time Off Breadth — US postings describe paid vacation plus flexible time off and defined sick days, indicating broad time-off coverage. Hybrid/flexible hours further support practical time-away needs.
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Parental & Family Support — US role descriptions include paid parental leave and a global family support program, pointing to meaningful family-oriented support. This suggests family leave is a defined part of the package rather than ad hoc.
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Fair & Transparent Compensation — Employer-provided salary ranges appear on multiple postings, setting clearer expectations for pay. This visibility helps candidates understand compensation parameters up front.
Ataccama Insights
What We Do
Ataccama Corporation is an international software company that prides itself in delivering cutting-edge technology used for data quality, master data management, data governance, and big data. Leading financial, commercial, and government organizations choose Ataccama technologies for their proven ability to execute and deliver real business benefits.
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