Top Senior Operations Jobs in San Diego, CA

The Business Operations Manager will drive growth by managing international market launches, scaling marketing efforts, and optimizing business operations while collaborating with leadership and cross-functional teams.

Lead and scale renewals operations by building long-range plans, KPIs, dashboards, and deal governance. Drive renewals forecasting, conduct data-driven analysis, manage cross-functional processes with Sales/Finance/Deal Desk, and lead root-cause problem solving and process improvements to optimize renewal rates.

Support an assigned loan portfolio handling invoicing, rollovers, payments, letters of credit, reports, data governance, loan system maintenance, stakeholder queries, agreement reviews, deal closings, and documenting procedures to ensure accurate, compliant loan operations.

Lead strategy and operations for Customer Experience to scale support without proportional headcount growth. Build CX cost models, design AI-powered deflection and automation, own CX tech stack and vendor choices, redesign service models and sales-to-support handoffs, align forecasts with Finance and Product, run weekly experiments to measure and scale improvements.

Lead end-to-end payments operational quality for booking ingestion, commission tracking, and advisor payouts. Build scalable processes and automation, partner with Finance, Product, and Engineering, run metrics and reporting, and manage a distributed team to ensure accurate, timely payouts and operational excellence.

Lead and evolve IT Operations and service desk functions, build ITSM processes, oversee cloud and SaaS support, drive observability/automation, manage vendor and Grainger IT relationships, and coach a high-performing IT team.

Lead and develop a team of 8–10 field technicians to ensure quality customer service, safety compliance, fleet maintenance, training, on-site inspections, escalations resolution, and performance improvement. Coach technicians, support onboarding and ongoing training, work hands-on as needed, and manage vehicle maintenance and safety standards.

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Lead global workplace technology and end-user support strategy across desktop, field support, and TechBar. Drive automation, self-service, and ITSM improvements; govern KPIs/SLAs/CSAT; manage large, dispersed teams and contingent workers; oversee Microsoft 365 platforms, enterprise asset and mobility programs, vendor and financial stewardship; provide executive reporting and serve as senior escalation for critical issues.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

Lead and scale fraud operations across marketplace, packs, and lending. Own real-time decisioning, manual review, investigations, AML/KYC alert disposition, tooling and vendor management, metrics, and cross-team coordination to minimize fraud loss while preserving customer experience.

The Manager will lead product discovery in eCommerce, managing teams to enhance the customer purchase journey through data-driven insights and cross-functional collaboration.

Lead and develop a team of operational professionals supporting strategic partners. Manage complex client relationships, drive cross-functional process improvements, oversee strategic projects, analyze operational metrics, and deliver training. Client-facing role with approx. 25% travel and requires Spanish-English fluency.

The Revenue Operations Manager will lead data-driven initiatives to enhance customer retention and expansion through predictive analytics, data modeling, and strategic collaboration with other departments.

Lead cross-functional operational initiatives to improve efficiency and scalability. Scope and deliver end-to-end projects, build 0→1 workflows and playbooks, run root-cause analyses using data tools, and align stakeholders to drive measurable pod-level outcomes.

Provide administrative support to the CTO, manage schedules, coordinate travel, facilitate meetings, and assist with internal communications and special projects.

Supports and improves manufacturing IT systems, including MES applications used across shop-floor operations. Responsibilities include analyzing business requirements, writing technical specifications, configuring software, testing and debugging applications, creating SQL and SSRS reports, supporting databases, troubleshooting hardware and network issues, and providing end-user support. The role also develops FDA-compliant medical documentation and collaborates with users, developers, and project teams.

Provides strategic and operational leadership across assigned YMCA branches, coaching Executive Directors and driving organizational, financial, staffing, membership, program, safety, and community outcomes. Leads association-wide staff development, onboarding, leadership training, succession planning, and emerging leader initiatives. The role promotes operational consistency, accountability, collaboration, mission alignment, and compliance with abuse-prevention and reporting requirements while traveling among assigned YMCA locations.

Leads operations across a portfolio of affordable and permanent supportive housing properties. Supervises property management, maintenance, and front desk teams; oversees occupancy, rent collection, budgets, contracts, compliance, maintenance, safety, reporting, and capital projects. Supports trauma-informed, harm-reduction resident services, conflict resolution, community engagement, property lease-ups, and organizational policy development. Requires collaboration with finance, compliance, supportive services, funders, and local stakeholders.

Leads and develops a team supporting core DCS systems, including WebEOC and ArcGIS Online. Oversees system administration, configurations, access permissions, data management, tier 2 support, training, ticket workflows, vendor applications, and operational readiness. Partners with business and IT stakeholders to translate requirements into technical solutions, manage system enhancements, and resolve issues. Responsibilities also include staffing, coaching, resource allocation, testing, and supporting planned or emergency operational needs.

Leads supplier operations workflows including list cleansing, data normalization, enrichment, account connection management, and administrative support. Oversees high-volume work, quality, SLAs, resource allocation, and cross-functional coordination with Sales and Salesforce Development. Improves processes through automation, reporting, SQL queries, JavaScript, VBA, and Python scripting while monitoring data enrichment tools, APIs, Salesforce records, and operational documentation.