Top Senior Operations Jobs in San Diego, CA

Leads Core Cash Fraud Operations and manages Fraud Analysts investigating fraud, mitigating losses, securing accounts, and remediating client issues. Oversees staffing, performance, service levels, quality, risk controls, regulatory compliance, escalations, and operational metrics. Partners with Fraud Risk, Compliance, Technology, Product, and Client Service teams to improve fraud controls, identify emerging trends, support audits, and implement process and technology enhancements.

Lead Wise’s North American business operations strategy, overseeing regional servicing performance, operational improvement, automation, capacity planning, location strategy, and KPI execution. Manage BizOps leaders and a matrixed support organization, partner with product teams to build scalable servicing infrastructure, represent operations to regulators and the board, support market expansion, and develop local operational talent and ways of working.

Leads business operations for AI Research, serving as strategic operating partner and chief of staff to the research head. Responsibilities include strategy execution, portfolio governance, executive reporting, financial and resource planning, conference engagement, infrastructure prioritization, responsible AI governance, and talent initiatives. The role aligns research priorities, investment, talent, and enterprise execution while partnering across technology, finance, legal, product, and business teams.

Supports complex commercial banking operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, and provides subject matter expertise. The role assists colleagues, analyzes operational data, recommends process improvements, handles payment-processing activities, and maintains accuracy and compliance while working collaboratively with internal customers and managers.

Partner with senior leaders and cross-functional teams to address strategic and operational challenges. Build business cases, quantitative and financial models, competitive analyses, and customer and market insights. Define business performance drivers, implement strategy across products, and develop scalable solutions. The role requires strong executive communication, independent execution, AI fluency, SQL proficiency, and experience in strategy, management consulting, or related fields.

Provides high-level administrative and operational support to the COO of Provider Operations. Responsibilities include complex calendar and travel management, executive meeting coordination, confidential information handling, preparation of presentations and briefing materials, tracking decisions and follow-ups, approval workflows, office support, and coordination with enterprise partners. The role requires strong judgment, discretion, organization, executive presence, and proficiency with Microsoft Office and AI productivity tools.

Coordinates operational and administrative support for an advanced technology team, including vendor relationships, software licensing, travel and expenses, budgeting, forecasting, Agile scrums, task tracking, and process documentation. Partners with the technology manager on recommendations and project status, translates complex technical work into compelling communications, and may create videos, animations, and collateral. Requires experience in engineering or technical organizations and strong organizational, communication, and financial coordination skills.

Own the technical and automation engine for the go-to-market organization. Drive the GTM technology roadmap, automate workflows, translate business needs into technical requirements, oversee UAT, establish data governance and dashboards, and lead enablement and change management. Partner with Marketing, Sales Operations, Customer Adoption, and Data & Analytics to improve customer lifecycle processes and revenue execution.

Own the annual GTM planning cycle, including capacity modeling, territory design, quota setting, incentive compensation, and Salesforce deployment. Govern sales compensation data, territories, and quotas while partnering with Sales, Finance, IT, and Business Applications. Lead GTM systems roadmaps, automation initiatives, and cross-functional projects to improve scalability, accuracy, and operational efficiency.

Own DigitalOcean’s global physical infrastructure portfolio strategy across expansion, technology refresh, optimization, and decommissioning. Develop lifecycle frameworks, manage data center and hardware decommissioning, evaluate market expansion and refresh timing, align investment decisions with Finance, and present recommendations to executive stakeholders. Lead complex cross-functional initiatives involving Operations, Security, Finance, Business Planning, and Legal.

Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.

Own and execute strategic initiatives across the Data & Analytics organization, drive process improvement and automation, facilitate cross-functional working groups, support executive decision-making, and prepare leadership communications. The role requires strong problem-solving, stakeholder influence, commercial judgment, risk and controls awareness, organizational skills, and the ability to manage priorities in an ambiguous environment.

Plans and controls resource deployment, strategic programs, budgets, headcount, facilities, schedules, and customer commitments. Develops planning and control systems, coordinates with leadership, government agencies, and suppliers, updates business policies and estimating factors, and recommends process improvements. Supports strategic planning and business operations while communicating solutions to stakeholders across the organization.

Leads AI strategy and enterprise operations initiatives, evaluating AI’s impact on product development, aligning cross-functional teams, and delivering executive-ready insights. Responsibilities include business strategy, product and pricing analysis, marketing, credit risk modeling, financial analysis, project execution, stakeholder partnership, and team leadership. The role requires strong quantitative and qualitative analysis, executive communication, people management, and strategic decision-making.

Manage the cross-functional rollout of pricing and packaging initiatives across systems, sales, customer experience, finance, legal, and enablement. Build internal and external pricing collateral, coordinate CPQ and SKU configuration, conduct competitive pricing research, support ASP and deal analysis, and lead pilot testing. The role ensures rollout timelines, stakeholder accountability, sales readiness, and actionable competitive intelligence.

Leads commercial credit servicing operations for a regional portfolio, overseeing teams, workflow execution, regulatory documentation, covenant tracking, financial statement processing, collateral releases, and risk escalation. Manages hiring, coaching, performance, stakeholder communication, and continuous improvement across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk and cycle times, and maintain service-level compliance.

Leads commercial credit servicing operations for a regional portfolio, managing teams, workflow execution, regulatory documentation, covenant tracking, financial statement processing, payoffs, collateral releases, risk escalation, stakeholder communication, and continuous process improvement. The role oversees servicing across BLAST and nCino portfolios, ensures SLA compliance, develops employees, and partners with business and technology teams to improve efficiency, controls, and client experience.

Leads commercial credit servicing portfolio execution for a regional market coverage team. Oversees daily servicing workflows, team hiring and development, covenant tracking, regulatory documentation, financial statement processing, payoffs, collateral releases, and SLA adherence. Manages operational risk, data quality, stakeholder communication, process improvements, and system adoption across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk, and enhance client and employee experience.

Leads end-to-end commercial credit servicing and portfolio execution for a regional Market Coverage team. Oversees staff performance, workflow assignment, covenant tracking, documentation, financial statement processing, payoffs, collateral releases, risk escalation, regulatory compliance, and SLA adherence. Drives process improvements, system adoption, operational efficiency, and stakeholder communication across sales, technology, and business partners.

Leads commercial credit servicing and portfolio execution for a regional market coverage team. Oversees post-origination servicing, workflow management, covenant tracking, documentation, payoffs, collateral releases, regulatory compliance, risk escalation, stakeholder communication, and continuous process improvement. Manages hiring, development, performance, and retention while driving efficiency, cycle-time reduction, data quality, and improved employee and client experiences.

Leads end-to-end servicing for asset-based and syndicated loan portfolios, managing a multi-location team of 6–10 representatives. Oversees loan maintenance, settlements, reconciliations, accruals, fees, accounting controls, agreement compliance, EOD/EOM deliverables, variance analysis, client service, risk mitigation, process improvement, and system enhancements. Partners with relationship managers, underwriters, collateral teams, and external customers while managing staffing, budgets, regulatory compliance, and talent development.

Leads commercial credit servicing portfolio execution for a regional market coverage team. Oversees post-origination servicing, workflow management, covenant tracking, documentation, financial statement processing, payoff requests, collateral releases, and regulatory compliance. Manages staffing, coaching, stakeholder communication, risk escalation, process improvement, and operational performance across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk, and meet service-level requirements.

Leads commercial credit servicing operations for a regional portfolio, overseeing team performance, workflow execution, regulatory compliance, covenant tracking, documentation, payoffs, collateral releases, risk escalation, and stakeholder communication. Drives process improvements, system adoption, efficiency gains, and stronger controls while managing hiring, development, retention, and cross-functional collaboration with sales, technology, and business partners.

Leads commercial credit servicing operations for a regional portfolio, managing teams, workflow execution, regulatory compliance, documentation, covenant tracking, payoffs, collateral releases, and risk escalation. Oversees staffing, performance, stakeholder communication, process improvement, and system adoption across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk and cycle times, and enhance employee and client experience.

Leads multi-site commercial and prepaid card fraud prevention operations, overseeing performance, capacity, controls, risk governance, issue remediation, audit readiness, loss targets, and continuous improvement. Partners with product, technology, finance, claims, collections, and senior stakeholders to modernize platforms, reduce fraud losses, improve client outcomes, and strengthen operational efficiency. Develops managers and team leads while representing fraud operations in executive and client-facing forums.