Top Senior Operations Jobs in San Diego, CA

Leads operational excellence for Ultimate Rewards redemption channels, including fraud and rewards misuse monitoring, control execution, incident response, governance, policy operationalization, benchmarking, and continuous improvement. Partners with Risk, Data & Analytics, Security, Product, Technology, and Servicing teams to translate insights into controls, improve customer journeys, and deliver procedures, playbooks, training, reporting, and change management across teams and regions.

Supports complex commercial banking operations, including remittance, cash research, ePay, dispositions, and special handling. Resolves escalated issues, interprets policies, provides subject matter expertise, assists colleagues, and recommends process improvements. The role requires accurate operational processing, customer support, data analysis, compliance adherence, and collaboration with managers and internal customers. It is hybrid but requires on-site work in Des Moines and may involve additional hours.

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, operating systems, virtual desktops, telephony, and trading applications; executing production deployments; developing scripts; managing escalations, risk controls, vendors, and root-cause analysis; documenting incidents; improving support processes; and mentoring junior staff. The role requires 100% on-site work, 24/7 flexibility, on-call coverage, and alternative shifts.

Own the Order-to-Cash roadmap within Finance, translating business requirements into technical capabilities and partnering with Engineering and QA. Lead UAT, quality validation, scalable process design, cross-functional launches, and operational improvements. Investigate billing and usage discrepancies while balancing commercial flexibility with system simplicity. The role requires 6–8+ years in Finance, Billing, Business, or Revenue Operations within high-growth B2B SaaS, plus strong project leadership, communication, analytical, and problem-solving skills.

Coordinates operational and administrative support for an advanced technology team, including vendor relationships, software licensing, travel and expenses, budgeting, forecasting, Agile scrums, task tracking, and process documentation. Partners with the technology manager on recommendations and project status, translates complex technical work into compelling communications, and may create videos, animations, and collateral. Requires experience in engineering or technical organizations and strong organizational, communication, and financial coordination skills.

Leads Airwallex’s global product-led growth operating system, including funnel analytics, KPI frameworks, dashboards, experimentation, campaign measurement, growth technology, and reporting automation. Manages a team spanning growth operations, analytics, experimentation, and systems. Partners cross-functionally to identify conversion opportunities, improve onboarding and activation, evaluate experiments, and scale successful initiatives across a regulated fintech environment.

Leads GM’s Independent Aftermarket Powertrain and Fleet channel operations, translating strategy into operating plans, forecasts, commercial programs, field enablement, and measurable outcomes. Oversees multidisciplinary teams and cross-functional partners across sales, marketing, finance, supply chain, technology, and customer care. Owns channel scorecards, business reviews, program economics, incentives, controls, forecasting, resource allocation, and operational improvements while developing talent and resolving customer, dealer, distributor, and profitability issues.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Leads marketing business strategy and operations in partnership with the CMO. Responsibilities include annual planning, executive performance reporting, strategic initiative coordination, organizational communications, pipeline monitoring, and cross-functional alignment across Marketing, Product, Finance, HR, and GTM teams. The role drives operational cadence, governance, decision support, and execution across a global SaaS marketing organization.

Leads Trader Desktop and Voice Support across U.S. trading floors. Manages Systems Operations Engineers, service delivery, incident resolution, risk and compliance, workforce planning, resource allocation, and stakeholder partnerships. Drives operational efficiency, automation, process improvements, and adherence to SLAs. Oversees performance management, talent development, hiring, and support for critical desktop, voice, collaboration, operating system, application, and systems management technologies.

Owns new product adoption across the post-sale organization by integrating products into post-sale workflows, analyzing adoption data, identifying gaps, and executing strategies to improve adoption. Coordinates cross-functional teams including implementation, customer success, education, partnerships, and lifecycle marketing without direct authority. Defines metrics, establishes operating cadences, influences senior stakeholders, and drives measurable results.

Leads engineering operations and strategy, including shared processes, a $50M–$100M+ budget, vendor management, forecasting, M&A technology due diligence, major migrations, and cross-functional strategic decisions. Partners with senior executives to resolve complex operational challenges, align stakeholders, optimize engineering workflows, and drive scalable execution in a high-growth environment.

Leads engineering operations and strategy across a high-growth organization. Owns shared engineering processes, a $50M–$100M+ budget, vendor forecasting and relationships, strategic decisions, M&A technology due diligence, migrations, and cross-functional alignment. Partners with executives to resolve complex operational challenges, translate business goals into execution plans, and improve technology operations using AI tools and formal methodologies.

Leads engineering operations and strategy across a scaling technology organization. Responsibilities include managing a $50M–$100M+ budget, engineering hiring and onboarding processes, vendor forecasting and relationships, M&A technology due diligence, vendor migrations, strategic planning, and executive alignment. The role requires strong technical grounding, operational leadership, financial ownership, and the ability to solve complex problems in ambiguous, high-growth environments.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Leads global client operations for Digital Brand Services, overseeing fulfillment, billing, invoicing, vendor management, service delivery, budgets, analytics, governance, and operational strategy. Partners with executive and cross-functional stakeholders to improve client experience, scale capabilities, drive performance, manage change, and support business growth. Develops leaders, strengthens operational controls, and ensures teams deliver against service commitments, financial objectives, and organizational priorities.

Own complex escalations involving account access, transactions, disputes, and fraud. Investigate root causes, resolve cases within SLAs, identify bugs and process gaps, and collaborate with Product, Engineering, Compliance, and business teams. Provide guidance on high-stakes cases, communicate findings to stakeholders, improve knowledge resources and routing, analyze escalation trends, and advocate for member needs in product decisions.

Leads governance, risk management, and process improvement for Community Finance. Assesses workflows and controls, redesigns processes, supports audit and exam readiness, coordinates issue remediation, develops recommendations, and drives implementation across stakeholders. Partners with Risk Management to strengthen compliance, governance routines, policies, procedures, and operational resilience. This individual contributor role relies on rigorous analysis, stakeholder influence, communication, and subject-matter ownership.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Leads BM&S operations integration across people, processes, technology, governance, delivery operations, change management, and performance measurement. Oversees an 11-person team, operating models, AI-enabled workflows, budgets, KPIs, dashboards, resource allocation, and executive governance. Partners with marketing, finance, analytics, agencies, and Pfizer leadership to improve organizational effectiveness, compliance, and business impact across GTM and digital experience marketing.

Manages business operations for Takeda’s Pharmaceutical Sciences functions, supporting operational systems, budgeting, headcount tracking, contracting, reporting, onboarding, communications, training, and process improvement. Coordinates cross-functional initiatives, workstreams, meetings, events, and leadership materials while monitoring deadlines and information flow. Uses Power BI, SharePoint, and Microsoft Office tools to develop operational solutions and support strategic priorities.

Own funnel and lifecycle operations across prospect and customer journeys. Manage lead intake, enrichment, scoring, routing, segmentation, nurture eligibility, lifecycle triggers, handoffs, and re-engagement. Partner cross-functionally to improve data quality, journey execution, measurement, and governance across CRM, marketing automation, and customer-engagement platforms. Use analytics, AI, and experimentation to reduce funnel leakage, improve prioritization, and support conversion, adoption, retention, and expansion.

Owns the operational engine for channel and ecosystem partnerships, including forecasting, analytics, Salesforce governance, enablement compliance, partner payments, billing reconciliation, deal registration, contract data, onboarding, and revenue-share reporting. Builds partner operations from the ground up, establishes governance and scalable processes, maintains data integrity, and presents insights to senior leadership. Requires strong cross-functional communication and deep Salesforce expertise.

Own and execute strategic initiatives across the Data & Analytics organization, drive process improvement and automation, facilitate cross-functional working groups, support executive decision-making, and prepare leadership communications. The role requires strong problem-solving, stakeholder influence, commercial judgment, risk and controls awareness, organizational skills, and the ability to manage priorities in an ambiguous environment.