Top Customer Success Jobs in San Diego, CA

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Provide onboarding, ongoing support, and renewals for assigned growers and territories. Maintain CRM, coordinate with Territory Managers and internal teams, run pre- and post-sales tasks, document feedback, attend events, and drive customer adoption of Semios tools both virtually and in person.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Manage post-sale onboarding, campaign setup, and performance for advertisers on beehiiv's ad network. Own a book of business with revenue targets, monitor campaigns, build reports, identify upsells, maintain CRM hygiene and SLAs, and partner cross-functionally to optimize results and renewals using automation and AI tools.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Build and lead the customer success function: onboard new accounts, create playbooks and help-center content, monitor usage and proactively engage low-adoption accounts, run regular check-ins/QBRs, and surface customer success stories while partnering with founders and product.

Manage and coordinate commercial policy renewals, exposure data, compliance, and implementation. Serve as point of contact across CRMs, clients, carriers, and vendors, resolve complex service issues, prepare client communications, maintain accurate records, and drive process improvements to support retention and timely, high-quality client outcomes.

Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Own post-sale relationships for enterprise customers, drive adoption, retention, and expansion of simulation software. Build strategic account plans, lead executive business reviews, monitor health and adoption metrics in Salesforce/HubSpot, mitigate renewal risk, and mentor to improve Customer Success processes.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.