Senior Customer Success Manager

Important Note on Timing

We’re excited about the potential to grow this team in the very near future. While we’re not actively interviewing for this role at the moment, we’re opening up this posting to start connecting with exceptional candidates. If this sounds like a fit, we’d love to hear from you—this way we can reach out directly when the role becomes active. 

Given that, please note we may not be able to respond directly to all applicants for this specific posting, but we will reach out if there is a fit now or in the future. 

GrowthLoop is a pioneer in AI-powered marketing on the data cloud, featured on G2 by its customers as a momentum leader with best ROI for enterprise. Founded and led by former Google executives, GrowthLoop helps innovative companies transform how they market and drive business impact.

The GrowthLoop Compound Marketing Engine drives compound growth by accelerating the marketing cycle, using Agentic AI powered by your enterprise cloud data. Growth Agents propose audiences and journeys, and activate campaigns across channels, streamlining execution and continuously analyzing performance data to make suggestions for campaign optimization.  

Thousands of marketers at enterprises like Google, Indeed, and Express rely on GrowthLoop to grow faster with agentic AI, drive measurable campaign results, and maximize marketing ROI—compounding growth with every experiment, iteration, and campaign.

Our Mission

Unlock the value of your data to make it drive massive, positive, real-world impact.

How We Work 

• We bring a Learner’s mindset to everything we do.
• We encourage the exploration of new technologies and ownership to drive them.
• We believe in the power of collaboration, innovation, and gratitude. 
• Our love for our customers drives us to go the extra mile and build the best products for them.
• We ship with urgency and extreme ownership.
• Our culture and people are our greatest strength.

We are seeking outstanding Senior Customer Success Managers to play a critical role in driving customer success and helping customers of all sizes unlock the full potential of GrowthLoop’s platform, driving measurable value and ensuring deep product adoption & usage.

You thrive on building strong relationships, identifying strategic opportunities within complex organizations, and uncovering new use cases that expand the impact of our platform for customers. You are extremely passionate about customer success, maximizing retention & expansion, and empowering commercial teams to achieve their business goals. You are also excited about the opportunity to help build the future of the customer success function at GrowthLoop as we enter this next, big chapter of company growth. 

Please note that this is a proactive posting—we’ll be reviewing applications on a rolling basis and will reach out when there’s a strong match and the timing aligns. While we may not follow up immediately, we genuinely look forward to staying connected.

What You’ll Do 

• Manage ongoing customer activities and relationships to drive measurable customer business outcomes & product usage, foster deep relationships and partnerships with key stakeholders, and establish referenceable customer advocacy for GrowthLoop.
• Monitor customer health and engagement by leveraging internal dashboards and regular health checks to proactively identify at-risk customers. Develop and implement strategic retention, expansion, and success plans to address customer challenges and drive long-term loyalty.
• Own the customer renewal process end-to-end, focusing on achieving high net retention across your book of business. Draft contracts for renewals and expansions, as needed, ensuring terms align with both customer goals and company objectives.
• Identify opportunities to retain and grow accounts by aligning GrowthLoop’s solutions with key business needs, marketing use cases, strategic partnerships, and ecosystem trends.
• Collaborate cross-functionally with Solutions and Support teams, when needed, to ensure swift resolution of any customer issues or questions that arise.
• Co-lead impactful customer trainings with the Solutions team to ensure product enablement, adoption, and engagement for long-term success in our platform.
• Provide visibility and advocacy for customer health across departments, ensuring the organization has a clear understanding of what drives product usage, customer pain, customer value, and growth opportunities in our product and services offerings.
• Develop customer advocates by building trust and delivering value, preparing customers for testimonials and referrals that support GrowthLoop’s go-to-market efforts.
• Collaborate with Product Marketing to generate GrowthLoop Use Case stories that can be shared widely to foster greater product usage while also assisting our Sales team to demonstrate the value current customers see in GrowthLoop today.
• Design, implement, and scale GrowthLoop Success operations to enhance the customer experience, streamline internal workflows, and drive better alignment across GrowthLoop teams, all while building for the future of Customer Success at GrowthLoop.
• Travel to meet our customers in person when necessary to strengthen relationships and support strategic initiatives

• 3+ years of experience in Customer Success at a software company, ideally having worked with enterprise-level customers at a SaaS startup and in the Marketing space. Other experiences such as performance-driven Marketing Coordinator or Account Manager roles will be considered.
• Self-driven-individual who can learn & adapt quickly, hold meaningful conversations with customer stakeholders of all seniority levels, and operate with extreme ownership and pride in their work and targets. 
• Ability to build strong, strategic relationships and partnerships with customers by thinking holistically about marketing use cases and technology, and how they align with the customer's overall business objectives.
• Strong selling skills with demonstrated experience in contract negotiations, renewals, and expansions.
• Comfort with ambiguity and adept at jumping into any customer relationship or conversation midstream. 
• Highly motivated  to identify process gaps, build effective solutions, and help us get 1% better every day. 
• Skilled communicator both verbally and in writing, with the ability to craft clear, concise emails and engage effectively in meetings.
• A growth mindset, driven by the desire to deliver value, build strong customer connections, and contribute to GrowthLoop’s long-term success.
• Willingness to be responsive to customers outside of normal working hours, when necessary and reasonable.

The estimated compesation for this role is $130,000-$150,000 OTE. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual’s skill set, depth of experience, and qualifications.

What We Offer  

Rewards

• See your work impact some of the largest businesses in the world
• Spot bonuses for major milestones and product feature graduations
• Opportunities for career progression and dynamic collaboration across teams 
• Equity incentives for employees making an impact

Flexible Work Style

• Remote-First Culture 
• Flexible schedules and goal-based workstyle
• Unbounded PTO
• Monthly Recharge Days

Competitive Benefits

• Free Platinum Health Insurance with Aetna
• 401(k) Program with Generous Company Match

Learn and Grow

• Quarterly Hackathons to focus on team passion projects
• Education Stipend towards your professional development
• Work closely with our world-class executive team
• Learners’ mindset culture

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.