Top Customer Success Jobs in Salt Lake City, UT

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Leads and develops Client Service Managers and equity compensation professionals supporting corporate stock plan clients. Oversees service delivery, escalations, operational quality, workload allocation, compliance, transaction accuracy, and client satisfaction. Partners with internal teams to resolve complex issues, improve processes, manage risk, and enhance client experience. Participates in executive client meetings, sales presentations, retention efforts, and associate training and development.

Manage assigned client accounts as primary SME to ensure satisfaction and retention. Coordinate with Service Desk, Escalations, and NOC to resolve technical issues, maintain documentation, develop IT roadmaps, monitor technical KPIs, use CRM/ticketing and data tools, and drive retention through proactive cadence and service improvements.

Support customer operations and aftermarket services across subsidiaries by managing service/repair requests, spare parts fulfillment, and order processing. Develop and maintain operational reports and dashboards, track KPIs, analyze data to identify improvements, and collaborate with Finance, Revenue Ops, Supply Chain, and other teams to improve processes, inventory planning, and customer experience.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Manage a pooled book of SaaS accounts to drive renewals, expansion, engagement, and retention; identify risk, recommend cross-product solutions, capture customer feedback, and collaborate with Sales, Support, and Product.

Serve as a strategic liaison across Sales, Professional Services, Product, and customers to scope, quote, and manage complex engagements. Drive quote-to-order fulfillment, draft SOWs, manage projects, resolve issues, identify upsell opportunities, document processes, and ensure timely, high-quality deliverables and customer satisfaction.

Provide ongoing equity plan administration and client support on Shareworks and Equity Edge Online. Process daily and monthly events, reconcile records, manage data updates, handle client inquiries via Salesforce/Zendesk, meet SLAs, document processes, participate in product testing, run client meetings, identify risks, and support onboarding and cross-team collaboration to ensure flawless execution and client satisfaction.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

The Manager of Customer Success leads a team of CSMs, manages a book of business, and drives customer onboarding, retention, and expansion efforts.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Manage mid-market dental accounts to drive success during pilot and ongoing phases. Execute high-touch onboarding, implementation, training, and account reviews to increase usage, expansions, renewals, and up-sells. Build relationships across dental office staff, plan targeted expansion campaigns, improve success processes, and meet KPIs to minimize churn and support growth.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

Lead delivery and orchestration of Customer Success Contracts, build executive and technical customer relationships, align Microsoft cloud solutions (Azure, Modern Work, Dynamics, M365) to business outcomes, drive adoption and consumption, run program planning and reviews, mitigate blockers, manage escalations, and enable long-term retention and growth across enterprise accounts.

Own strategic customer relationships throughout implementation and the full client lifecycle. Lead consultative account strategy, customer meetings, usage analysis, renewal forecasting, risk management, product adoption, expansion, and revenue retention. Collaborate cross-functionally with engineering and product teams to translate customer feedback into requirements and solutions. Develop account plans, identify growth opportunities, and represent the company at customer events.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.

Own key customer accounts as the primary relationship manager and strategic consultant. Assess workflow needs, recommend solutions, manage escalations, drive product adoption and retention, identify upsell opportunities, support customer success milestones, create SOPs, and coordinate cross-functional issue resolution. The role requires medical practice workflow knowledge, advanced product expertise, strong communication, independent decision-making, and proficiency with customer success and analytics tools.

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Own the systems, reporting, dashboards, processes, and resource infrastructure supporting Noma’s post-sales organization. Build standardized decks and playbooks, automate task tracking, QBR preparation, and renewals, maintain centralized content resources, and support renewal reporting. Partner with TAMs, support, and leadership to identify operational gaps, prioritize improvements, and coordinate technical builds. The role requires autonomy, systems thinking, and experience supporting customer success or revenue operations in a fast-paced SaaS environment.