Top Customer Success Jobs in Salt Lake City, UT

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Serve as primary client contact and strategic advisor for veterinary accounts. Host meetings, track action items, manage catalog updates and campaigns, deliver performance analyses and presentations, coordinate with product/engineering and onboarding, and nurture corporate relationships to drive loyalty and platform adoption.

Own merchant relationships throughout the customer lifecycle: onboarding, adoption, issue escalation and resolution, churn prevention, renewal, and upsell. Monitor end-to-end deliveries, use customer data to drive feature adoption and growth, advocate merchant feedback to internal teams, and collaborate cross-functionally to improve product and service delivery.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The Customer Success Manager at Cinch.io will own the post-sale customer journey, collaborate with cross-functional teams, and shape CS processes, ensuring customer satisfaction and success.

Own a focused portfolio of enterprise, high-ARR accounts as the primary trusted advisor. Drive onboarding, adoption, retention, upsell, and expansion. Build executive relationships, create tailored success plans, deliver measurable value, mentor junior CSMs, and relay customer feedback to Product while partnering with Sales and technical teams.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Provide day-to-day equity plan administration on Shareworks and Equity Edge Online; process trades, data updates, and monthly balances; manage client inquiries and SLAs using Salesforce and Zendesk; troubleshoot platform issues; document processes; support onboarding, testing, and client relationship management to ensure accurate execution and client satisfaction.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Manager of Client Success oversees a team of Client Success Managers, ensuring effective client communication, team development, and performance management while enhancing client relationships and satisfaction.

Own CS operations by building systems, processes, and dashboards for renewals, expansion, health scoring, and forecasting. Improve CRM data quality and automation, design lifecycle playbooks, scale AI-assisted workflows, run operating cadences, and partner cross-functionally to surface client insights and support revenue goals.

Manage a portfolio of 12-15 SaaS accounts (up to $2M), drive product adoption and retention, engage C-suite stakeholders, advocate customer needs to Product, and support upsell and NPS improvements.

Lead a portfolio of enterprise customers to drive retention, expansion, adoption, and measurable business outcomes. Serve as trusted advisor to executive stakeholders, create success plans, run executive reviews, and coordinate cross-functional teams to deliver value and commercial outcomes. Partner with Sales and Renewals to drive renewals and expansion.

Provide ongoing equity plan administration and client support on Shareworks and Equity Edge Online. Process daily and monthly events, reconcile records, manage data updates, handle client inquiries via Salesforce/Zendesk, meet SLAs, document processes, participate in product testing, run client meetings, identify risks, and support onboarding and cross-team collaboration to ensure flawless execution and client satisfaction.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Enterprise Customer Success Manager will advise large clients on financial solutions, ensure product adoption, drive account growth, and manage retention strategies through collaboration and data analysis.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage a pooled book of SaaS accounts to drive renewals, expansion, engagement, and retention; identify risk, recommend cross-product solutions, capture customer feedback, and collaborate with Sales, Support, and Product.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

The Customer Success Manager ensures clients maximize value from ECFX products through relationship management, technical support, and proactive problem-solving.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.