We are looking for a Customer Success Specialist to help our customers get the most value from our health services platform. You will build relationships with customers, support their onboarding and ongoing use of the platform, and work with internal teams to ensure a positive customer experience.
This role is suitable for both Junior and Middle-level candidates, depending on experience.
ResponsibilitiesSupport customers throughout onboarding and their ongoing use of the platform.
Build strong relationships with customers and understand their needs.
Respond to customer questions and help resolve issues.
Monitor customer satisfaction, engagement, and overall experience.
Conduct onboarding sessions, product demonstrations, and follow-ups.
Work closely with Support, Product, and Engineering teams to resolve customer needs.
Collect customer feedback and communicate insights to internal teams.
Identify opportunities to improve customer adoption and retention.
Maintain accurate customer information and activity in CRM systems.
Prepare basic reports on customer activity and satisfaction.
1+ year of experience in customer service, customer success, account support, or a related role.
Strong communication and interpersonal skills.
Customer-focused and proactive approach.
Good organizational and problem-solving skills.
Ability to manage multiple customer requests and priorities.
Comfortable learning new software and digital tools.
Good English communication skills.
3+ years of experience in Customer Success, Account Management, Customer Support, or a similar role.
Experience managing customer relationships independently.
Experience with SaaS or digital products is a plus.
Strong ability to identify customer needs and drive product adoption.
Experience using CRM and customer success tools.
Strong communication, problem-solving, and stakeholder management skills.
Good English communication skills.
Experience with tools such as Salesforce, HubSpot, Zendesk, Intercom, or similar.
Experience working with SaaS or healthcare technology products.
Experience with customer onboarding and product training.
Understanding of customer success metrics such as retention, churn, CSAT, or NPS.
Additional language skills are a plus.
$50,000 - $70,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
What We OfferFully remote work with flexible working hours.
Opportunity to work with an innovative health services platform.
Supportive and collaborative team environment.
Professional growth and learning opportunities.
Opportunity to work closely with Product, Engineering, and Sales teams.
Competitive compensation based on experience and skills.
Location: Remote
Seniority Level: Junior / Middle
Salary Range: 50,000 - 70,000 USD (gross, annually)
Skills Required
- 1+ year of experience in customer service, customer success, account support, or a related role for junior-level candidates
- 3+ years of experience in Customer Success, Account Management, Customer Support, or a similar role for middle-level candidates
- Strong communication and interpersonal skills
- Customer-focused and proactive approach
- Good organizational and problem-solving skills
- Ability to manage multiple customer requests and priorities
- Comfort learning new software and digital tools
- Good English communication skills
- Experience managing customer relationships independently for middle-level candidates
- Experience identifying customer needs and driving product adoption for middle-level candidates
- Experience using CRM and customer success tools for middle-level candidates
- Strong stakeholder management skills for middle-level candidates
- Experience with SaaS or digital products
- Experience with Salesforce, HubSpot, Zendesk, Intercom, or similar tools
- Experience working with SaaS or healthcare technology products
- Experience with customer onboarding and product training
- Understanding of retention, churn, CSAT, or NPS metrics
- Additional language skills
What We Do
CareerSwift is an AI-powered recruitment and job search automation platform designed for both professionals and growing companies. It streamlines the hiring process through AI-driven resume optimization, intelligent job discovery, and automated candidate screening and interviewing. By utilizing context-aware AI agents, CareerSwift helps job seekers land roles faster and enables companies to identify high-quality talent more efficiently.
