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Top Customer Success Jobs in Rochester, NY

920+ Job Results
12 Days Ago
Rochester, NY
Remote
2,194 Employees
7+ Years of Experience
2,194 Employees
7+ Years of Experience
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The VP, Client Growth will drive revenue and innovation for existing clients, focusing on strategic sales for enterprise accounts. Key responsibilities include account planning, relationship building, and leading the sales cycle to exceed revenue targets while working closely with internal teams to customize solutions for clients.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+64 More
12 Days Ago
Rochester, NY
Remote
2,600 Employees
1-3 Years of Experience
2,600 Employees
1-3 Years of Experience
Artificial Intelligence • Fintech • Information Technology • Software • Data Privacy
The Product Support Associate assists clients with technical issues related to ActiveDisclosure products. Responsibilities include diagnosing problems, providing technical support, managing client inquiries, documenting case histories, participating in testing, and improving support documentation.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+64 More
12 Days Ago
Rochester, NY
Remote
60 Employees
1-3 Years of Experience
60 Employees
1-3 Years of Experience
Fintech • Mobile • Payments • Social Impact • Financial Services
The Collections Specialist will make outbound calls to assist borrowers in resolving their debts, manage internal collection efforts, and improve contact center processes. The role involves navigating multiple software systems and adhering to federal and state regulations.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+36 More

Featured Jobs

13 Days Ago
Rochester, NY
Remote
2,000 Employees
3-5 Years of Experience
2,000 Employees
3-5 Years of Experience
Information Technology • Professional Services • Retail • Software • Consulting • Financial Services • Agriculture
The Client Engagement Associate role at Kin + Carta involves expanding the Google Cloud partnership through lead generation, pipeline development, proposal preparation, and closing sales while engaging with partners to enhance collaboration and drive customer acquisition.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+58 More
14 Days Ago
Rochester, NY
Remote
160 Employees
1-3 Years of Experience
160 Employees
1-3 Years of Experience
eCommerce • Healthtech • Mobile • Wearables
The Customer Support Coordinator will assist customers primarily through phone support, while also engaging via email, live chat, and other channels. Responsibilities include managing administrative tasks, addressing customer inquiries, maintaining knowledge of products, ensuring compliance with data security, and meeting performance KPIs.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+33 More
14 Days Ago
Rochester, NY
Remote
519 Employees
45K-50K Annually
1-3 Years of Experience
519 Employees
45K-50K Annually
1-3 Years of Experience
Fintech • Legal Tech • Payments • Sales • Software
As a Customer Support Specialist at AffiniPay, you will provide exceptional service through inbound calls and support inquiries, troubleshoot product issues, and educate customers on the use of AffiniPay products while maintaining a professional demeanor.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+48 More
15 Days Ago
Rochester, NY
Remote
150 Employees
50K-66K Annually
1-3 Years of Experience
150 Employees
50K-66K Annually
1-3 Years of Experience
Artificial Intelligence • Digital Media • Healthtech • Marketing Tech • Software
The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+47 More
15 Days Ago
Rochester, NY
Remote
950 Employees
50K-58K Annually
1-3 Years of Experience
950 Employees
50K-58K Annually
1-3 Years of Experience
Healthtech • Payments • Software • Telehealth
The Onboarding Manager at Tebra is responsible for leading the onboarding experience for new customers, ensuring successful implementation of software solutions. This role involves communication, training, and project management to guarantee customer satisfaction and successful product adoption. The position requires strong analytical, negotiation, and multitasking abilities in a fast-paced environment.
Top Benefits:
401-K
Company Equity
Company Outings
+45 More
16 Days Ago
Rochester, NY
Remote
300 Employees
5-7 Years of Experience
300 Employees
5-7 Years of Experience
eCommerce • Healthtech • Kids + Family • Retail • Social Media
The Client Partner at Babylist will be responsible for generating new business and creating media relationships with CPG partners. This role requires knowledge of the CPG space, the ability to adapt pitches to client needs, and the skill to craft compelling narratives. Maintaining strong relationships with existing partners and delivering persuasive sales presentations are essential to maximize investment with Babylist.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+37 More
17 Days Ago
Rochester, NY
Remote
105 Employees
5-7 Years of Experience
105 Employees
5-7 Years of Experience
Artificial Intelligence • Computer Vision • Hardware • Machine Learning • Robotics • Sales • Social Impact
Manage and lead a growing bilingual customer support team, ensuring high-quality support in English and Spanish. Oversee recruitment, training, and scheduling of staff while developing metrics to measure customer and team success. Collaborate with internal groups to troubleshoot machine issues and enhance customer experience.
Top Benefits:
401-K
Company Equity
Company Outings
+46 More
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