Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
The Senior Strategic Customer Success Manager is responsible for cultivating and maintaining strong relationships with Socure’s customers, ensuring high levels of satisfaction, retention, and measurable business outcomes. As a trusted advisor, the CSM partners with customers to drive adoption, maximize value, and proactively address risks. This role collaborates cross-functionally with sales, product, support, and executive teams to deliver a seamless customer experience and support Socure’s growth objectives.
Serve as the primary point of contact for a portfolio of customers, managing the post-sale relationship and ensuring a positive client experience.
Build trusted relationships with key stakeholders, acting as a strategic partner and advocate for their business objectives.
Guide onboarding, training, and ongoing support to drive product adoption and usage across the customer base.
Proactively monitor customer health, identify risks, and develop action plans to address issues and ensure retention.
Conduct regular business reviews, performance reports, and value demonstrations to customers and executive stakeholders.
Collaborate with sales, product, support, and executive teams to ensure a seamless customer experience and maximize customer value.
Identify and pursue upsell and cross-sell opportunities in partnership with account management.
Gather and relay customer feedback to inform product improvements and business strategy.
Maintain accurate records of customer interactions, health metrics, and account plans.
Resolve complex customer issues by coordinating with support, product, and engineering teams as needed.
Champion innovation in customer engagement models, approaches, and value creation.
Bachelor’s degree in Business, Marketing, Communications, or a related field.
8+ years of experience in customer success, account management, or a related field—preferably in B2B technology, fintech, or SaaS.
Proven ability to build and manage relationships with customers and act as a trusted advisor.
Strong written and verbal communication skills.
Analytical skills to interpret customer data, identify trends or risks, and drive action.
Project management and organizational abilities; able to manage multiple projects and adapt to shifting priorities.
Technical aptitude to understand and explain Socure’s solutions.
Collaboration and relationship-building skills across cross-functional teams.
Adaptability, creativity, and a proactive approach to challenges.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
Follow Us!
YouTube | LinkedIn | X (Twitter) | Facebook
Skills Required
- Bachelor’s degree in Business, Marketing, Communications, or a related field
- 8+ years of experience in customer success, account management, or a related field
- Experience in B2B technology, fintech, or SaaS
- Ability to build and manage customer relationships and act as a trusted advisor
- Strong written and verbal communication skills
- Analytical skills for interpreting customer data, identifying trends and risks, and driving action
- Project management and organizational abilities, including managing multiple projects and shifting priorities
- Technical aptitude to understand and explain company solutions
- Cross-functional collaboration and relationship-building skills
- Adaptability, creativity, and a proactive approach to challenges
What We Do
Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings. Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.
Why Work With Us
Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.
Gallery
.png)
