Top Customer Success Jobs in Rochester, NY
The Implementation Specialist will collaborate with the Customer Success Team at Sylogist to implement SylogistEd solutions for K-12 school districts, ensuring high-quality customer service and adherence to project methodologies. Responsibilities include solution configuration, user training, project status reporting, issue monitoring, and gathering customer feedback post-implementation.
The Workday Client Partner acts as a trusted advisor to large enterprise clients, focusing on account management, relationship development, and driving revenue growth. This role involves engaging with senior stakeholders, providing sales support, and ensuring client satisfaction while managing strategic IT roadmaps and staffing changes.
The Strategic Client Success Manager at WeaveGrid will manage relationships and business outcomes for utility clients' EV programs, focusing on client satisfaction and program growth. Responsibilities include client advisory, coordinating internal teams, and supporting business development efforts. The role involves strategic planning, insights sharing, and leading meetings to align client and internal priorities.
The Customer Success Manager at DeepScribe will oversee client implementation and account management, train clinicians, drive platform adoption, monitor customer health, and collaborate with internal teams. They will act as a customer advocate, ensure seamless integration, and utilize strong communication and leadership skills to maximize customer satisfaction and engagement.
The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.
As a Customer Success Manager, you will nurture client relationships, ensure seamless engagement and satisfaction, collaborate with sales and operations, and manage process improvements. You will also solve any client issues and help enhance service delivery using no-code tools like Zapier, Calendly, and Jotform.
The Support Specialist - Distributor Management will support the National Distributor Management Team by managing promotional forms, processing price and spec changes, maintaining distributor calendars, and collaborating with various departments to meet client KPIs. Strong organizational skills and attention to detail are essential. The role is remote with minimal travel.
As a Customer Success Manager at Edmentum, you will drive client renewal and growth through effective implementations and support. You will design strategies tailored to customer goals, monitor satisfaction, and enhance adoption of Edmentum programs while collaborating with internal and external stakeholders to ensure successful outcomes.
The Scaled Customer Success Manager will onboard customers, manage their retention, increase product adoption, and identify upsell opportunities. They will maintain regular communication, collaborate with various teams, and promote a customer-centric culture while managing a large portfolio of accounts efficiently.
The Customer Support Representative will provide B2B technical support by handling customer requests via phone and email, maintaining product knowledge, and ensuring excellent customer service. They will escalate complex issues as needed, collaborate with management and teams, and work to enhance customer experience.
Top Companies in Rochester, NY Hiring Customer Success Roles
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