Top Senior Operations Jobs in Richmond, VA

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Build and manage revenue operations for SDR, Solutions Consulting, and Partnerships teams. Own reporting, dashboards, pipeline analysis, operating reviews, lead routing, deal registration, workflow design, and process improvements. Partner with GTM Systems and executive leaders on strategic projects and technology roadmap priorities. Use AI and automation to accelerate analysis, surface insights, and reduce manual work while independently prioritizing competing demands.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Manage operations, workflows, systems, calendars, records, invoices, legal intake, contract reviews, compliance activities, vendor management, insurance matters, entity records, regulatory filings, and board governance support for a global nonprofit legal team. The role also develops procedures, dashboards, training materials, and process improvements while coordinating across teams and time zones.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Manage the commercial operations function, including CRM health, sales compensation, deal desk, forecasting, pipeline analytics, pricing, and discount governance. Lead growth initiatives, GTM planning, operational improvements, and board and investor reporting. Build financial and operational models, define SaaS metrics, develop dashboards, and translate ambiguous business questions into implemented outcomes while managing a direct report.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Own GiveDirectly’s fundraising revenue operations, including CRM and pipeline systems, KPI frameworks, forecasting, reporting, operating cadences, revenue reconciliation, and capacity planning. Partner with Finance, Compliance, Grants, People, and Fundraising teams to scale systems and donor operations. Serve as a strategic chief-of-staff partner to the VP of Partnerships, lead organizational change and executive communications, and potentially build and manage a team of 3–5.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Own sales forecasting, pipeline and performance analytics, GTM planning, sales compensation strategy, and revenue reporting. Partner with senior Revenue, Sales, Marketing, and Finance leaders to identify risks, evaluate scenarios, improve forecast accuracy, and translate complex analyses into actionable recommendations. This senior individual contributor role requires autonomy, executive communication, and expertise in SaaS revenue operations, Salesforce, sales compensation, quota planning, and pipeline management.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Supports global revenue operations through territory and quota planning, KPI reporting, performance analysis, dashboard development, AI-enabled workflow improvements, deal desk execution, CRM governance, and commercial process optimization. Partners with Sales, Marketing, Customer Success, Enablement, and Finance to improve productivity, data quality, and operational effectiveness.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Evaluates and modernizes legal operations workflows through AI-driven automation, vendor spend analytics, billing review, performance dashboards, and standardized reporting. The role manages e-billing and legal spend data, documents workflows and model outputs, supports responsible AI adoption, and partners with legal, finance, procurement, and technology teams on vendor management and operational improvements.

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Oversee daily BPO operations, service delivery, SLAs, performance metrics, workforce efficiency, budgets, compliance, and client alignment. Lead and develop managers and supervisors, implement process improvements, drive employee engagement, and manage transformation initiatives. The role requires extensive BPO operations leadership, strong analytical and decision-making abilities, experience managing large teams, and proficiency with workforce management, reporting, CRM, and call center technologies.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmap systems, and identifying operational improvements. Partner with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives, improve product experiences, and ensure accountability across priorities.

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.