Top Senior Operations Jobs in Richmond, VA

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Senior Registrar Operations Lead ensures operational excellence in Domains by managing escalations, compliance issues, and technical operations across departments, streamlining workflows and enhancing customer experiences.

The Manager II Sales Operations will streamline customer experiences for the Enterprise sales team, lead a team of coordinators and analysts, and enhance overall sales processes in collaboration with various departments, focusing on revenue growth.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

The Renewal Sales Operations Analyst supports global renewals management by driving operational discipline, analyzing revenue data, and collaborating with cross-functional teams to improve renewal processes and performance insights.

Lead AI-first revenue operations by building and shipping AI-powered workflows, evaluating/deploying AI-native tools, owning core revenue workflows, performing data-driven analysis, and driving cross-functional RevOps initiatives to scale provider and health systems GTM motions.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

Lead revenue operations by administering and optimizing HubSpot, managing GTM integrations, building dashboards and forecasts, defining KPIs, improving processes and data governance, supporting planning and territory/quota administration, and driving automation and AI-enabled productivity improvements across sales and marketing.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

This role enhances project management across technology teams, ensuring effective coordination and delivery of initiatives related to Product & Pricing and Quote-to-Cash processes.

The Regional Director will lead operations across multiple data centers, ensuring performance, reliability, and operational excellence while managing budgets and supporting teams. They will oversee incident responses, capacity planning, and vendor performance, ensuring standards and compliance are met.

Manage staff and coordinate cross-functional initiatives in healthcare operations, drive change management, and develop policies to enhance organizational performance.

The Director of Revenue Operations will lead the Revenue Operations function, managing systems and workflows that connect Sales, Marketing, and Customer Success to drive scalable revenue growth and improve operational efficiency.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Lead regional EHS efforts across the Southeast, developing and implementing safety procedures, conducting audits, training, incident investigations, and equipment inspections. Support operations and environmental initiatives, ensure regulatory compliance (OSHA), manage Safe Work Permit programs, respond to emergencies, and drive continuous improvement with ~50% travel.

Manage and develop the Wholesale Testing Services team to deliver customer-centric operational support for Federal Reserve payment services. Lead strategic planning, stakeholder partnerships, and process improvements while ensuring team performance, reporting, and execution of complex testing and operational initiatives. Provide people management, coaching, resource alignment, and cross-functional collaboration to meet stakeholder requirements and service objectives.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

The Director of Operations manages logistics, warehouse, and inventory operations, ensuring efficient processes and profitability for assigned facilities while leading senior managers.

The Senior Revenue Operations Manager designs and optimizes the revenue engine across Sales, Marketing, and Product, focusing on strategic growth and efficiency. This role involves data-driven decision-making, improving operational workflows, and leading cross-functional initiatives.

Support the SVP of Global Research Operations by managing schedules, arranging travel, providing administrative support, and ensuring effective communication within the department.

Own and evolve the end-to-end systems and data architecture linking Salesforce, NetSuite, Workato, the Reachdesk platform, and BI. Lead transition of systems ownership into Business Operations, define governance, master data management, AI governance, and KPIs. Partner with Finance, RevOps, Product, and Customer teams, build a small high-performing team, manage vendors, and deliver reliable automation and trusted data for decision-making.

The Director of Operations leads Warehousing and Distribution, managing team members and overseeing organizational activities to ensure efficiency and achieve financial objectives.