Top Remote Operations Specialist Jobs

Support People Operations across the employee lifecycle by executing onboarding workflows, maintaining accurate HRIS data, providing employee support, handling confidential information, and improving scalable, compliant processes. The role uses HR technology and workplace productivity tools to manage daily tasks, resolve routine issues, and deliver both personalized and self-service employee experiences in a remote-first environment.

Supports New York Life agents through administrative, operational, new-business, marketing, and compliance workflows. Tracks insurance cases from submission through placement, maintains client records, coordinates appointments and service requests, supports marketing calendars and events, prepares reports, and collaborates with underwriting, licensing, compliance, and field operations teams to resolve issues and improve service delivery.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Contact existing clients to provide product guidance, resolve questions and concerns, identify issues, update information, support accounts receivable collection, and tailor communications to client needs. The role emphasizes empathetic customer service, active listening, online computer work, collaboration with internal teams, and support for other customer service groups.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provides premium hospitality and guest services for high-profile visitors in an on-site New York City space. Responsibilities include coordinating catering, managing visitor experiences, greeting guests, overseeing events and scheduling, resolving conflicts, supporting workplace administration, managing vendors, reconciling spending, and assisting with invoices, contracts, and budgets. The role requires discretion, cultural awareness, strong communication, flexible availability, and exceptional attention to detail.

Schedules combat systems test time, resolves competing customer requests for equipment assets, coordinates scheduling meetings, negotiates conflicts with mission points of contact, follows operations directives, develops mission schedule projections, and supports Mission Readiness Reviews in a military test environment.

Supports compliant international trade operations, including import, export, and transit activities; customs documentation; broker and logistics coordination; cross-border movement of materials and finished goods; ERP data maintenance; execution monitoring; issue escalation; service-provider oversight; stakeholder support; and process improvement. The role requires accurate, timely execution within trade compliance procedures and governance frameworks.

Owns food and beverage strategy and delivery for corporate events, including menu planning, banquet event orders, venue and supplier negotiations, dietary requirements, budgeting, contract terms, onsite execution, and final reconciliation. Supports sourcing, proposals, contract handoffs, operational projects, and reusable hospitality standards across event programs. Requires strong client communication, event production knowledge, and independent prioritization across dedicated-account and portfolio responsibilities.

Supports regional sales operations by generating customer and vendor quotes, managing Salesforce opportunities, processing orders, maintaining accurate forecasts, analyzing pipelines, and coordinating with customers, vendors, accounting, contracts, marketing, and account executives. The role supports new and renewal business in a quota-bearing environment, assists with regional marketing events, and manages multiple priorities while providing responsive customer service.

Manage Salesforce administration, data quality, reporting, dashboards, workflows, and user support for the revenue organization. Partner with Finance and Revenue leadership to reconcile ARR and revenue reporting, support revenue tools including CPQ, improve processes, and analyze deal structures, expansions, renewals, and other revenue-impacting changes. The role also handles ad hoc analytical projects and documentation in a startup environment.

Maintain an inventory of AI tools, index field use cases, track adoption and utilization, manage access requests and provisioning, ensure AI data hygiene, produce simple reporting, and create communications and micro-enablement to drive field AI adoption.

Evaluate and annotate AI-generated outputs involving CRM workflows, sales processes, and automation logic. Apply rubrics consistently, assess CRM data and user interactions, document sales operations practices, identify process improvements, and provide actionable feedback to AI development stakeholders. The role requires hands-on CRM and sales operations expertise, experience with CRM platforms, and prior paid human data work such as annotation, labeling, RLHF, or model evaluation.

Owner of the marketing technology stack for Alfred Music and MakeMusic. Serve as HubSpot system administrator, manage data architecture, campaign attribution, integrations, lead scoring, and reporting. Build dashboards in BI tools, reconcile analytics across GA4 and HubSpot, run A/B tests, support multi-channel campaigns, streamline processes, and communicate performance insights to marketing, sales, and leadership.

Own daily physical readiness and operations for Northern California clinics: support therapists onsite, resolve operational roadblocks, manage clinic setups and launches, collaborate with internal teams, use data dashboards and Google Sheets, and travel frequently to lead new clinic openings.

Manage the full lifecycle of employer benefit plans, including setup, maintenance, closures, participant balances, employer accounts, and enrollment or contribution files. Resolve complex tier-three escalations, troubleshoot product and system issues, coordinate with internal teams and external partners, and maintain compliance with security policies and HIPAA. The role also supports peer training, process improvements, workflow efficiencies, special projects, and positive customer experiences.

Executes insurance policy servicing activities, including endorsements, cancellations, renewals, binding support, issuance, and policy maintenance. Provides responsive support to brokers, clients, and internal stakeholders while ensuring accuracy, compliance, and timely resolution. Identifies workflow improvements, documents processes, and collaborates cross-functionally to improve operational efficiency and scalability across the policy lifecycle.

Coordinates domestic and international pharmaceutical shipments, including controlled substances, temperature-sensitive products, and hazardous materials. Ensures GDP/GMP, customs, and regulatory compliance; manages shipping documentation, cold-chain logistics, returns, recalls, and product disposition. Collaborates with warehouses, carriers, suppliers, quality teams, and internal stakeholders while monitoring shipment performance, resolving exceptions, maintaining audit-ready records, and improving logistics processes.

Coordinates field activations, sponsorships, partner programs, sales support, and market-facing events from planning through completion. Manages vendors, promotional materials, logistics, deliverables, budgets, partner communications, and follow-up activities. Supports sales planning, messaging, training materials, and account management tools while preparing updates and recommendations. The role collaborates across internal teams and external partners to improve engagement, awareness, and membership growth.

Manage customer orders from initial service introduction through delivery, including ERP data entry, order acknowledgments, approvals, status updates, issue resolution, and customer communications. Coordinate with customers, vendors, overseas offices, factories, and cross-functional teams regarding artwork, samples, production, payments, freight, quality, and manufacturing issues. Maintain accurate records, monitor timelines, support vendor performance, and ensure timely, high-quality order execution.

Reviews fraud appeals, high-risk transactions, pending payments, and chargebacks. Verifies customer and payment documentation, analyzes user behavior and fraud trends, handles escalations, prepares representment cases, follows evolving SOPs, and completes reviews within SLA and accuracy targets while enforcing policies and protecting the platform.

Manage employee data and documentation accurately and confidentially within People Operations. Use ServiceNow to handle cases, coordinate compliant documentation workflows, collaborate across teams, and support HR-related tasks. The role requires strong English and Vietnamese communication, attention to detail, calm issue resolution, and at least two years of data administration and document management experience.

Manage confidential employee data, documentation, and HR-related workflows within People Operations. Use ServiceNow to handle cases, coordinate compliant document processes, collaborate across teams, and support HR shared-service activities. The role requires strong English and Korean communication, accurate data administration, document management, and the ability to remain calm while anticipating issues.

Manage employee data and documentation accurately and confidentially within People Operations. Use ServiceNow to handle cases, coordinate compliant documentation workflows, collaborate across teams, and support HR-related tasks. The role requires English and Japanese communication skills, strong data administration and document management experience, attention to detail, and the ability to remain calm under pressure.

Manage confidential employee data, document workflows, and HR-related cases using systems such as ServiceNow. Coordinate documentation in compliance with company policies, collaborate across teams to improve workflows, and support the People Operations team. The role requires strong English communication, Mandarin or another additional language, data administration and document management experience, attention to detail, and the ability to remain calm under pressure.