Senior Revenue Cycle Operations Specialist

About Stork Club

Stork Club is a next-generation family-building and reproductive health benefits provider on a mission to revolutionize health insurance from the inside out. We empower businesses to attract top, diverse talent, achieve superior clinical outcomes, and significantly reduce healthcare costs—particularly in family-building, a $130B annual expense.

Spanning fertility, maternity, and hormone support, our end-to-end support prioritizes proactive and personalized support to members worldwide. Stork Club not only drives better health outcomes but also provides unmatched care, convenience, and cost savings for employers and their employees.

Our impact is felt deeply by our members, with one sharing, “I'm so happy that my company switched to Stork Club before I quit trying. The level of care I received after the switch was leaps and bounds better than anything I’d experienced before, and I completely attribute our success to Stork Club and our clinic.”

We’re more than just a benefits provider—we are a catalyst for change in healthcare. Trusted by industry-leading employers, we’re backed by a $30M Series A led by General Catalyst. We’re in rapid-scale mode and are looking to grow our team to help us reach the next level.

About the Role

We're seeking a data-driven, hands-on professional to take ownership of our revenue cycle at Stork Club. The ideal candidate has experience in working in a fast moving organization, with an obsession with quality and a high level of detail orientation. We're looking for someone with strong analytical skills, excellent written and verbal communication abilities, and a proactive approach to problem-solving with an eye for process improvement. 

The successful candidate will own all aspects of the revenue cycle, including transaction processing, stakeholder relationships, and payment management and will be a critical contributor to the Revenue Operations team. Experience in healthcare is not required, but a quick learner who can adapt to our unique industry challenges is essential. You want to continue your career in a fast-paced startup with individual responsibility for the end result and outcomes of your domain. 

This role will evolve as we move towards automating our processes in a no-code and engineered environment. 

Responsibilities

• Process authorizations and claims, including payments, daily
• Communication with various internal and external stakeholders to solve problems and resolve issues
• Review, analyze and interpret data related to the financial health of the business
• Suggest process improvements and optimizations for the revenue cycle process
• Implement strategies to manage claims denials and collect on outstanding payments in a timely manner
• Collaborate with other members of the Revenue Operations teams to achieve company OKRs
• Work with the Engineering team to identify and implement technological solutions to improve operational efficiency

About You

• 3+ years of experience in operations or process improvement
• Strong analytical and problem-solving skills, with a data-driven approach to resolving complex issues
• Excellent communication and stakeholder management abilities, adept at providing top-notch customer service
• A quick learner, able to quickly adapt to new technologies and industry-specific processes
• Detail-oriented with a commitment to accuracy, efficiency, and compliance
• No-code automation skills 

Benefits

• Competitive compensation.
• Equity.
• Apple workstation.
• Remote work from home, forever.
• Bi-Annual team off-sites in beautiful locations.
• Flexible vacation policy.
• Health, dental, and vision insurance, HSA, and FSA.
• Fertility benefits and generous maternity leave.
• 401k retirement savings plan.
• Home office allowance.
• …and more!

Stork Club is dedicated to building a diverse, inclusive team. We encourage candidates from all backgrounds to apply and join us in our mission to redefine family care.