Lead product design, requirements, prioritization, and delivery for complex cross-functional initiatives. Build adoption and customer-health dashboards, analyze usage and competitive positioning, resolve customer escalations, and translate feedback into product improvements. Support enablement through webinars, documentation, and training, while representing the product with customers, advisory boards, and executive stakeholders. Partner closely with Engineering, UX, Platform, Support, Services, Growth, and Customer Success teams.

Own Mail’s enterprise admin, buyer, onboarding, migration, usage-visibility, and team-management experiences. Define the roadmap and buyer journey from evaluation through deployment, expansion, and renewal. Partner with enterprise buyers, IT administrators, Sales, Customer Success, platform, security, and compliance teams. Use customer insights and product metrics to prioritize scalable solutions, improve activation and adoption, and demonstrate organizational value.

As an Ad Buyer, you'll conduct market research, set up and manage ad campaigns, and monitor their performance while collaborating with the marketing team.