US Benefits Operations Specialist

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
Square is looking for talented and organized Benefits Operations Coordinator to support our People - Benefits Operations Team. The Benefits Operations team is responsible for supporting and streamlining US Benefits. This is a full time role reporting to the US Benefits Operations Manager.
This is a great opportunity for someone who thrives in an "all hands on deck" environment, can wear multiple hats, and enjoys interacting with people. You are organized, detail-oriented, like to move fast and know when to be flexible.
You Will

• Oversee benefits processing in Workday for new hires, terminations, and qualified life events
• Provide administrative support for EOIs and integration error reviews by partnering with Square's insurance carriers and our HRIS tool, Workday
• Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes
• Respond to Tier 2 employee queries via Jira ticketing system and support the Benefits team on all operational needs.
• Provide functional support to employees needing assistance with Benefits Employee Self Services (ESS) transactions
• Process and track weekly and monthly invoices from all Benefits vendors
• Review accommodation requests to ensure all proper documentation is provided and assist with scheduling interactive sessions
• Support the planning of annual open enrollment and other benefits changes throughout the year
• Handle all outplacement service requests
• Process personal and administrative leave requests and assist with confirming return to work dates for all leaves as needed
• Collaborate with Benefits Program Managers on special projects, open enrollment and more
• Ensure company compliance with yearly audits, plan documents and all federal, state, and local laws
• Respond to government notices and ensure reporting requirements are met in a timely manner, including required notice distribution

You Have

• 2-3+ years of previous Benefits experience
• Experience using Workday HCM (Workday Benefits is a plus)
• Familiar with Jira or similar ticketing tracking system
• Advance experience with google docs and Microsoft Office a plus
• Ability to handle sensitive and confidential data
• Passionate about developing efficient processes and driving results
• Attention to detail
• Basic knowledge of benefits federal, state, and local laws

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$83,900 - $125,900 USD
Zone B:
$78,100 - $117,100 USD
Zone C:
$71,400 - $107,000 USD
Zone D:
$63,000 - $94,400 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.