Field Operations Specialist

Hello, Field Operations Specialist!

Freeosk is looking for a Field Operations Specialist to join our team.

Our Field Operations Specialist helps support the delivery of in-store campaigns by driving the performance of third party/retail labor partners. This role makes sure that our weekly programming compliance and service execution requirements hits the mark in our 500+ retail locations. 

This position works closely with internal and external partners in a fast-paced environment. Attention to detail, love of data, ability to act with a sense of urgency, juggle multiple priorities, and strong communication is critical to successfully navigating these partnerships every day.

We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago, Illinois, St. Joseph, Michigan and Bentonville, Arkansas offices from time to time.

Key responsibilities for this role...

• Create communication materials and schedule weekly program configurations to our third party and retail field partners
• Troubleshoot and urgently resolve field staff issues as they arise
• Review data trends to proactively identify and communicate opportunities within field services 
• Develop solutions to drive field service compliance and execution in partnership with internal and external stakeholders
• Support training of field staff, including assisting with the design and development of materials and presentations
• Support Operations and external teams with new product and new network expansion
• Create best practices around field services execution and compliance

Your skills, background and experience include…

• 2-3 years experience in a client/customer service, project management, or operations position
• Demonstrated data-driven approach to solving problems
• Ability to juggle multiple priorities
• Process driven and thrives with process development
• Client service focused experience with the ability to tailor communication to different levels

Our Benefits:

• Competitive pay
• 401(k) Match Program
• Medical, Dental, Vision Insurance
• Work From Home Stipend
• Short Term and Long Term Disability Insurance
• Life Insurance
• Paid Time Off
• Volunteer Opportunities
• Summer Hours
• Parental Leave
• Tuition Reimbursement
• Sabbatical Program
• Professional Development
• Gym Stipend
• Social events

Who are we?

Nearly ten years and over 3.3M samples later, Freeosk encourages shoppers to “Discover New Favorites™.” From the Fortune 100 to emerging brands, we pride ourselves on supporting clients big and small. By helping connect brands and shoppers at the right place and time with our patented technology and omnichannel experience, Freeosk has cemented itself as the discovery destination for “everyday influencers.”

Freeosk is a Chicago-based marketing technology company made up of a talented and fearlessly authentic cross-disciplinary team of engineers, creatives, data analysts, account managers, and more. Since 2020 our flex-work structure has allowed us to diversify our team and add many Freeoskers from across the country. From California to New York and everywhere in between, as Freeosk continues to grow, we look forward to staying on the cutting edge of omnichannel discovery experiences and adding new members to our team.

Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.