Top Senior Level Jobs in Phoenix, AZ

Reviews, investigates, resolves, and negotiates complex surety and construction bond claims, including performance defaults, payment claims, subdivision bonds, and commercial bonds. Drafts agreements and claim documentation, analyzes financial exposure, recommends reserves and payments, manages litigation and salvage recovery, supervises outside counsel, collaborates with underwriters, and leads staff development and performance management.

Lead a team of 25+ AML/KYC Analysts, overseeing managed-services delivery, workload allocation, quality control, performance metrics, SLAs, and compliance operations. Manage client relationships, present insights, support KPI/KRI execution, drive process improvements, and coordinate concurrent projects. Coach employees, develop talent pipelines, contribute to AML/KYC best practices, identify service expansion opportunities, and support advisory initiatives.

Adjudicates moderate to complex commercial general liability claims through resolution, including litigation management, coverage letters, reserves, documentation, fraud identification, settlement negotiation, and defense counsel oversight. Analyzes claim files and legal filings, identifies emerging trends, ensures regulatory compliance, and mentors claims examiners while providing operational support to the claims team.

Support attorneys managing nationwide minimum financial responsibility automobile insurance defense cases. Responsibilities include fact investigation, medical record review, docketing, deadline management, drafting pleadings and discovery, coordinating filings and service, preparing for depositions, hearings, and trials, summarizing records, maintaining files, and producing client reports. The role requires independent case management, legal technology proficiency, attention to detail, collaboration across offices, and at least five years of relevant insurance defense experience.

Lead day-to-day management of land development communities from planning through construction. Oversee budgets, schedules, entitlement processing, agency liaison, design review, due diligence, and contractor/consultant teams. May supervise associates and ensure projects meet quality, cost, and schedule objectives.

Lead and scale a multi-channel Customer Experience team (email, live chat, phone), launching new channels and driving SLAs, quality, staffing, coaching, and reporting. Troubleshoot escalations, use data and AI/automation to improve workflows, surface product issues, and partner cross-functionally to deliver scalable support in a fast-moving SaaS/fintech scale-up.

Provide advanced operations and ERP support across business units: perform complex ERP data entry, resolve non-routine discrepancies, manage records, contract stewardship, document control and closeout, mentor junior OSS staff, support SOP development, and serve as subject-matter expert for process improvement.

Own and execute community sales strategy to drive occupancy growth. Build referral relationships, manage prospects from inquiry through move-in, analyze performance and market data, maintain CRM and forecasting, and partner with Operations for smooth resident transitions.

Lead and grow a multi-channel Customer Experience team, launching phone and chat support, defining operating rhythms, coaching, and managing escalations. Use data, help-desk workflows, and AI/automation to measure and improve service levels, quality, capacity, and customer outcomes while partnering cross-functionally to drive product and process improvements.

Carry a sales quota for major financial institution accounts, manage complex $250k-$500k sales cycles, prospect and deepen client relationships, develop account plans and proposals, partner with internal SMEs to deliver integrated marketing, payments, and engagement solutions, and travel as needed (≈50%).