Top Tech Support Jobs in Philadelphia, PA

The Senior SharePoint Administrator will support NIOSH by conducting site administration activities in SharePoint, analyzing and designing systems, developing workflows, and providing technical support. This role requires an understanding of SharePoint features, administration, and collaboration skills, as well as the ability to assess system performance.

The Technical Support Specialist, Level 2 will provide secondary technical support, manage new customer integrations, and help troubleshoot complex cases escalated from Level 1 support. Responsibilities include working with APIs, SQL databases, and enhancing documentation while fostering customer relationships and collaborating with development teams.

The Engineering Support - Network Administrator will support clients in the installation, troubleshooting, and maintenance of network connections and client-facing agents. This role involves working with internal teams for onboarding, integration of identity providers, technical assistance, and operational upkeep to enhance the client experience.

The Application Support Engineer will provide Level 2 support for production environments, ensuring stability and resolving technical issues. Responsibilities include troubleshooting Java applications, analyzing incidents using SQL, managing UNIX processes, and collaborating with development teams for efficient issue resolution.

The Technical Support Lead will mentor and develop the technical support team, providing guidance to ensure timely and effective technical solutions for customers. Responsibilities include handling escalated technical issues, creating documentation, collaborating with cross-functional teams, and monitoring customer feedback to improve service quality.

The Technology Consultant is responsible for implementing and configuring Vendor Management Systems (VMS) technologies to meet client requirements. This role includes managing end-to-end configurations, facilitating testing, data management, and providing best-in-class solutions.

The Technical Support Engineer will troubleshoot technical issues for clients, communicate effectively via phone or online, analyze information, and resolve moderately complex problems. They will maintain customer relationships, contribute to a knowledge base, and communicate feedback for product improvement.