Java Application Support Engineer (L2)

Posted 10 Days Ago
2 Locations
Remote
1-3 Years Experience
Information Technology • Software • Consulting
The Role
The Application Support Engineer will provide Level 2 support for production environments, ensuring stability and resolving technical issues. Responsibilities include troubleshooting Java applications, analyzing incidents using SQL, managing UNIX processes, and collaborating with development teams for efficient issue resolution.
Summary Generated by Built In

We are seeking a skilled and motivated Application Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing Level 2 support for production environments, ensuring the stability and smooth operation of our applications. This position requires a combination of technical expertise, strong problem-solving skills, and effective communication abilities to collaborate with development teams and senior stakeholders.

Requirements

  • Proven experience as an L2 support engineer with strong support background.
  • Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders.
  • Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management.
  • Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers.
  • Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors.
  • Ability to read, understand, and debug Java code to troubleshoot application-related issues.
  • Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA).

Responsibilities

  • Provide L2 production support to ensure system stability and performance.
  • Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders.
  • Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers.
  • Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed.
  • Read and debug Java code to address and resolve application-related issues.
  • Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process.
  • Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents.

Top Skills

Java
SQL
The Company
San Francisco, California
21 Employees
On-site Workplace
Year Founded: 2021

What We Do

NTD Software is a Mexican company located in Guadalajara, Jalisco, known as "the silicon valley of Mexico." We help both startups and big companies by finding the right people to join their team and creating digital solutions using the latest or well-established programming languages and tools. Our expertise is in building software from the ground up and expanding our clients' existing teams, allowing us to work with businesses globally

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