Application Support Engineer (L2/L3)

We are seeking a skilled and motivated Application Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing Level 2 or 3 support for production environments, ensuring the stability and smooth operation of our applications. This position requires a combination of technical expertise, strong problem-solving skills, and effective communication abilities to collaborate with development teams and senior stakeholders.

Requirements

• Proven experience as an L2/L3 support engineer with strong support background.
• Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders.
• Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management.
• Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers.
• Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors.
• Ability to read, understand, and debug back-end code to troubleshoot application-related issues.
• Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA).

Responsibilities

• Provide L2/L3 production support to ensure system stability and performance.
• Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders.
• Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers.
• Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed.
• Read and debug Bak-end code to address and resolve application-related issues. (Java preferred)
• Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process.
• Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents.