Top Customer Success Jobs

Provide coverage and support to communities with vacant Service and Maintenance Manager positions, serve as subject matter expert on maintenance operations, vendor management, and mentoring, heavy travel required, oversee property maintenance management, support regional offices, assist in completing action plans

Passionate individuals with 1-3 years of call center chat experience needed to provide customer support in the music industry, assisting fans with ticketing, merch purchases, website troubleshooting, and more. Must have a high school diploma or equivalent and technical experience, preferably in Zendesk. Strong communication skills, typing speed, and ability to work independently are required.

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Conduct root cause analysis, incident detection and resolution. Develop in-depth knowledge of supported systems, lead application governance, and report system availability and performance metrics.

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Perform incident detection, resolution, and root cause analysis. Develop in-depth knowledge of supported systems and applications. Perform application governance tasks.

Plan, coordinate, and execute PR campaigns, strengthen corporate perception, position as a thought leader, analyze campaign metrics, pitch media, monitor media space, organize events in Boston

The Customer Implementation Specialist is responsible for managing extended solution implementation projects, gathering requirements, and providing guidance to customers. They will also develop project plans, maintain documentation, and ensure client satisfaction. The role requires excellent communication and project management skills.

As an Enterprise Customer Success Manager, you will proactively drive relationships and adoption with strategic partners. You will collaborate with cross-functional teams, become a trusted advisor to partners, and monitor usage trends for contract growth.

As an Enterprise Customer Success Manager at Datadog, you will build relationships with enterprise customers, drive product adoption, and advocate for a positive customer experience. You'll collaborate with internal teams and monitor usage trends to ensure customer satisfaction and contract growth opportunities.

As an Enterprise Customer Success Manager at Datadog, you will drive new product attachment and strong relationships with strategic customers. You'll advocate for customers, focus on positive experiences, and identify growth opportunities. Responsibilities include onboarding, relationship-building, collaboration, and project management. Fluency in French, customer-centric mindset, and experience in the B2B tech space are key. This role offers professional development, training, and benefits including stock equity and competitive compensation.

The Customer Support Operations Lead will be responsible for managing and improving the efficiency and effectiveness of internal and BPO customer support functions through data analysis, reporting, and process optimization. This role involves monitoring key performance metrics, collaborating with stakeholders, conducting audits, analyzing trends, and implementing initiatives to enhance customer support operations.

The Escalation Specialist provides best-in-class customer care by resolving escalated customer concerns and enhancing customer satisfaction. Responsibilities include inbound phone support, resolving customer issues, tracking resolutions, and serving as a brand ambassador. Requires 2 years of relevant experience in a fast-paced environment.