Top Customer Success Jobs in Detroit, MI

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Serve as a strategic liaison and trusted advisor for Microsoft enterprise clients, driving adoption, value realization, and portfolio growth. Provide executive-level Microsoft guidance, advise on roadmaps and licensing, align cloud adoption with CAF/WAF, manage account health, and coordinate across sales, delivery, and engineering teams to ensure client success.

Partner with a portfolio of creators as a strategic advisor: build relationships, develop personalized growth strategies, coach adoption of products/opportunities, analyze performance data into actionable recommendations, and drive retention, engagement, and revenue while advocating creator needs to Product, Marketing, and Brand teams.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Lead end-to-end post-sales customer success for vCluster: onboard customers, build success plans, drive adoption, articulate business value, run executive reviews, design deployment architectures, and own renewals and expansion while advocating customer needs to Product and Engineering.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

Conduct live video onboarding and bookkeeping setup, support customers via chat and email, troubleshoot bookkeeping issues, maintain accurate customer records, collaborate across teams to improve workflows, and deliver proactive, detail-oriented customer service.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

Manage post-sale account relationships for growth clients: onboard, execute and monitor digital advertising campaigns across Axios products, coordinate cross-functional teams, pull reporting for optimizations, identify upsell/renewal opportunities, and deliver exceptional client service to drive retention and revenue.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

Provide front-line technical support for developer customers: debug and ship fixes, convert recurring issues into permanent solutions (docs, product changes, agent improvements), train and refine AI support agent, create guides, proactively build customer relationships, and advocate customer needs across the company.