Top Operations Jobs in Detroit, MI

Provides customer and agent support for life insurance policy administration, including policy changes, loan processing, disbursements, claims-related requests, communications, reporting, and records maintenance. The role responds to inquiries across multiple channels, ensures regulatory and company-policy compliance, supports audits, maintains procedures, identifies process improvements, and collaborates with underwriting, claims, finance, engineering, and customer care teams on operational initiatives.

Provides remote technical customer support for Dealertrack DMS Fixed Ops products through phone, email, and other channels. Troubleshoots product and system issues, answers usage questions, documents cases in CRM systems, meets support service-level goals, manages multiple tickets, follows up with customers, and coordinates with internal teams. Requires flexible scheduling, including weekends and overtime, and the ability to work independently while maintaining strong communication and problem-solving skills.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.

Supports revenue operations by maintaining go-to-market policies, rules of engagement, documentation, and data. Responds to policy questions, assists with dispute resolution, applies established policies, identifies process gaps, and coordinates with sales, compensation, strategy, and systems teams. This remote entry-level role requires careful data review, organization, clear communication, and consistent policy application.

Leads company-wide business operations, planning cadences, resource allocation, strategic initiative execution, executive reporting, and operational analytics. Partners with the CEO, ELT, Finance, and People teams to translate strategy into goals, headcount plans, and measurable execution. Builds and manages a centralized team of program managers and business operators, improves decision-making infrastructure, and advances AI-driven automation across operating processes.

Leads the Groups Contracts and Groups Bookings teams, owning group travel support operations from contract execution through booking and post-travel service. Oversees people development, BPO vendor performance, operational metrics, escalations, quality programs, process improvement, and cross-functional collaboration with Sales, Account Management, and Finance. Acts as a hands-on player/coach and contributes to broader Member Support strategy.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Develops strategy and operations for the Loyalty & VIP Growth organization by building roadmaps, scalable processes, KPI frameworks, competitive intelligence, and data-driven recommendations. Identifies AI and automation opportunities, builds productivity tools and agents, and partners cross-functionally to execute strategic initiatives and improve business performance.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Own Core IT business operations, including SaaS budgets, licensing, vendor management, hardware procurement, inventory, logistics, and renewals. Lead a small team, build operational processes and reporting, optimize spend, manage enterprise contracts, and partner with IT, Finance, Sales, and R&D leadership. The role also oversees multi-region hardware operations and supports the development of a scalable Business Operations function.

Owns five revenue operations pillars: deal desk, software provisioning, analytics, time-critical HubSpot marketing support, and DealHub CPQ change management. Partners with Sales, Finance, Customer Success, Legal, and Marketing to improve quote-to-cash workflows, automate manual processes, strengthen reporting, document SOPs, and advise sales leadership. Provides cross-functional coverage across CRM, quoting, deal desk, and provisioning operations.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Leads onsite branch operations and a small associate team, supporting business objectives, operational efficiency, compliance, safety, inventory control, facilities management, and customer satisfaction. Responsibilities include implementing policies, auditing processes, identifying cost savings, developing standard operating procedures, coaching associates, analyzing data, coordinating purchasing and inventory activities, and supporting leadership initiatives. Requires 3–5 years of related experience, strong organizational and communication skills, Microsoft Office proficiency, and familiarity with Ferguson’s Trilogie system.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Supports Product Management and Strategic Partnerships through product and partner information management, documentation, pricing references, enablement materials, partner tracking, onboarding support, and internal communications. Maintains accurate repositories, coordinates updates across departments, analyzes client feedback, supports product launches and partner events, and helps prepare reviews and training materials. Requires strong organization, communication, multitasking, financial-industry knowledge, and familiarity with Symitar and collaboration tools.

Monitors enterprise job schedules across multiple environments, troubleshoots and escalates IT operations incidents, manages service requests, communicates processing issues, schedules equipment maintenance downtime, and maintains production records. The role follows documented procedures, prioritizes issues by business impact, and works a hybrid, non-standard Monday-Friday shift beginning at 2 p.m.

Lead design and scaling of operating architecture for Bose Audio Technologies. Build end-to-end customer lifecycle systems (contracting to support), drive cross-functional alignment with Sales and Engineering, develop operational systems (billing, usage tracking, licensing), and build a high-performing Customer & Business Operations organization focused on customer-centricity and repeatable platform delivery.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Supports London-based commercial and personal lines insurance operations by managing contract and policy entries, forms, endorsements, filing systems, compliance queries, audits, file inspections, exposure reporting, and ad hoc reporting. The role requires accurate data management, coordination across teams, regulatory compliance support, and responsiveness to operational system queries.