Top Technical Support Jobs

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot OS, networking, hardware, and malware issues; document solutions; deliver technical training; communicate status to stakeholders; work after hours for high-severity incidents.

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, escalate to Tier-II as needed, document issues and create knowledgebase solutions, liaise with Tier-II, and perform basic SQL Server administration and network troubleshooting.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide escalated technical support for complex hardware, software, and networked systems. Troubleshoot, diagnose, repair, and debug issues unresolved by first-line support. Communicate status to customers and internal teams, document findings, analyze logs, and report bugs to engineering. May assist with installations and upgrades.

Provide bilingual (Portuguese/English) Tier I technical support for security products, triage and document customer issues, reproduce problems, escalate to Tier II, update tracking systems, produce knowledgebase articles, and maintain product and threat knowledge.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify/escalate to Tier II, document issues and solutions, maintain support web pages, work with networking, OS, SQL CLI, SIEM, and device hardware.

Provide bilingual (Spanish/English) first-line technical support for security products, troubleshoot and qualify cases, document and log issues in tracking systems, escalate to Tier II when needed, produce knowledgebase articles and troubleshooting guides, and maintain product/security knowledge while communicating updates to customers and internal teams.

Tier-I security support role providing customer-facing troubleshooting across Windows client/server OS, network connectivity, and application-layer issues. Diagnose via logs, services and DOS commands, perform fault isolation, explain and teach complex topics, and document resolutions. McAfee/Intel Security product familiarity preferred. Contract in Plano, TX.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot networking, OS, hardware, and malware issues; document solutions; deliver technical training; communicate status to customers, sales, and management; work after hours for critical incidents.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Provide technical support, assist with event setups and hardware deployment, check inventory, and perform equipment configurations as directed.

The Technical Support role involves installing, maintaining, and troubleshooting hardware and software for PCs, MACs, and networked systems, while providing superior customer service and essential help desk support.

Provide technical support, equipment setup, and inventory management. Handle hardware/software configurations and assist with event setups in a fast-paced environment.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Provide world-class email support to customers, investigating and resolving issues, maintaining product knowledge, and collaborating across departments.

L2 Technical Support Engineer owns escalated in-store device cases end-to-end: troubleshoot Linux-based edge devices, networking, cloud connectivity, and Salesforce case data; support new-store rollouts and BAU fleet health; run/adapt diagnostic scripts; document findings, contribute runbooks, and escalate to L3 with clear artifacts.

Provide systems engineering and technical advisory support to a DARPA Program Manager: assess performer progress, review deliverables, track EVMS cost/schedule, support acquisition (BAAs/OTAs), coordinate stakeholders, perform technical risk assessments, and help transition technologies toward production and deployment.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

The Cyber Technical Analyst conducts Computer Network Exploitation using targeting methodologies and tools, produces reports, and collaborates with stakeholders. Requires extensive cybersecurity experience and network analysis skills.

The Technical Specialist provides advanced telephone support for FANUC robotics and related equipment, handles service requests, and resolves customer issues while ensuring high customer satisfaction.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Provide advanced technical support for complex customer issues involving SaaS, mobile applications, SDK integrations, and backend and frontend frameworks. Troubleshoot, document, and reproduce issues; manage Zendesk and support processes; create knowledge bases; report on service levels and root cause analyses; train customers; and collaborate with Engineering, Product Management, and Sales to improve support operations.