Join Us as a Corrosion Technical Support Specialist at Potter Global Technologies
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.
As a Corrosion Technical Support Specialist, you will deliver hands‑on technical support for Potter’s corrosion‑mitigation products, focusing on IntelliGen™ nitrogen generators, IntelliPurge® devices, air maintenance equipment, analyzers, controls, and related accessories used in dry and preaction sprinkler systems. You’ll guide contractors, technicians, distributors, engineers, facility teams, and internal partners through installation, commissioning, troubleshooting, maintenance, and parts identification while diagnosing whether issues stem from equipment faults, installation errors, incoming power, environmental conditions, or connected sprinkler‑system performance. Ready to jump in and make an impact? Apply today.
What You’ll Do- Provide prompt technical support for Potter corrosion‑mitigation and fire suppression products through phone, email, virtual meetings, and occasional on‑site assistance.
- Lead structured troubleshooting by gathering generator model details, serial numbers, date codes, alarm or maintenance messages, operating pressures, cycle times, runtime, leak rates, nitrogen purity readings, maintenance history, and supporting photos or video.
- Diagnose complex mechanical, pneumatic, electrical, electronic‑control, communication, and application issues involving compressors, pressure switches, regulators, solenoid valves, filters, condensate drains, membrane separators, tanks, sensors, power supplies, controllers, displays, and purge valves.
- Guide qualified field personnel through safe installation, startup, commissioning, functionality testing, system filling and purging, programming, network setup, preventive maintenance, and equipment isolation in alignment with Potter documentation.
- Use controller history, remote‑monitoring data, wiring and piping diagrams, pressure and purity measurements, and isolation tests to determine whether issues originate from the generator, accessories, incoming power, installation, site environment, or the connected sprinkler system.
- Support application questions related to dry and preaction sprinkler systems, air or nitrogen maintenance, system capacity, leak rate, purge performance, corrosion mitigation, and equipment operating conditions.
- Identify compatible replacement parts and maintenance items by model, date code, product generation, and component version; coordinate warranty, RMA, replacement, and field‑service needs as required.
- Document troubleshooting steps, measurements, decisions, parts recommendations, follow‑up actions, and final resolutions accurately within the CRM system.
- Analyze recurring product or application trends and escalate complex, safety‑related, or unresolved issues to Product Management, Engineering, Quality, Manufacturing, or Sales with clear evidence and recommended next steps.
- Develop and maintain technical resources, including bulletins, application guides, FAQs, troubleshooting workflows, service checklists, and knowledge‑base content.
- Support customer and partner training initiatives through technical presentations, demonstrations, webinars, and training events.
- Stay current on applicable codes, standards, product updates, and corrosion‑mitigation practices, and participate in customer meetings, trade shows, and field‑support activities as needed.
- Perform other duties as assigned.
Experience That Drives Success
- Minimum of 2 years of experience in technical support, field service, commissioning, industrial maintenance, fire‑sprinkler service, engineering support, or a related electromechanical customer‑support role.
- Ability to read and apply technical documentation, installation instructions, service procedures, wiring diagrams, piping and instrumentation diagrams, product specifications, controller history, and alarm or error‑code information.
- Demonstrated experience working directly with field technicians and end users in a technical support, service, or commissioning capacity.
- High school diploma or equivalent.
Preferred Experience
- Associate degree, bachelor’s degree, or technical diploma in Fire Protection, Engineering Technology, Industrial Maintenance, Mechanical Systems, Electrical or Electronics Technology, HVAC/R, or a related technical discipline.
- Hands‑on experience with dry pipe or pre‑action fire sprinkler systems, corrosion‑mitigation products, nitrogen generators, purge valves, air‑maintenance devices, or fire‑protection commissioning and service.
- Experience servicing or supporting compressors and related components, including pressure switches, regulators, solenoid valves, membrane‑separation equipment, filters, automatic drains, pressure transducers, or gas analyzers.
- Familiarity with single‑ and three‑phase motors, motor starters, overload protection, fuses, power supplies, low‑voltage controls, and electrical troubleshooting practices.
- Experience with serial communications or networked equipment, including RS‑485, Ethernet‑connected devices, remote monitoring, building‑management systems, or fire‑alarm relay interfaces.
- Working knowledge of NFPA 13 and NFPA 25, or NICET certification related to fire‑protection systems; willingness to pursue certification is also valued.
- Experience delivering technical training, writing service documentation, using CRM or remote‑support platforms, or analyzing case trends to identify recurring product issues.
Key Strengths & Skills
- Deliver excellent verbal, written, and listening communication, with strong customer‑service and de‑escalation skills, and the ability to explain technical concepts to both technical and non‑technical audiences.
- Coach installers and service technicians remotely through a clear, logical sequence of tests; confirm observations; apply strong safety judgment; and recognize when work should pause or be escalated.
- Maintain accurate case documentation, prioritization, follow‑up, and time management in a fast‑paced, multi‑case support environment.
- Collaborate effectively across teams, including Customer Experience, Sales, Product Management, Engineering, Quality, Manufacturing, Training, and external service partners.
- Use working knowledge of Microsoft Office and CRM software to support daily case management and communication.
- Demonstrate a commitment to continuous hands‑on learning and technical development to stay current with evolving products and practices.
- We build strong relationships—with teammates, partners, and customers
- We take pride in knowing every product we build serves the purpose of protecting lives
- We listen actively, coach frequently, and own our results
- We foster innovation, value curiosity, and believe that experimentation is part of growth
- We create a welcoming and inclusive space where everyone belongs
- We take ownership of our work—quality and safety are at the core of what we do
- Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
- Competitive health, dental, and vision plans
- 401(k) with company match
- Generous paid time off and holidays
- Continuous learning and development opportunities
- Financial Wellness programs including complimentary Certified Financial Planner sessions
- Recognition programs that celebrate individual and team wins
- A mission-driven team that supports life-saving outcomes, every day
This is a full-time position, on-site at our Corporate Office located in Maryland Heights, MO.
Ready to Apply?Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board!
Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.
Skills Required
- At least 2 years of experience in technical support, field service, commissioning, industrial maintenance, fire-sprinkler service, engineering support, or a related electromechanical customer-support role
- Ability to read and apply technical documentation, installation instructions, service procedures, wiring diagrams, piping and instrumentation diagrams, product specifications, controller history, and alarm or error-code information
- Demonstrated experience working directly with field technicians and end users in a technical support, service, or commissioning capacity
- High school diploma or equivalent
- Associate degree, bachelor's degree, or technical diploma in Fire Protection, Engineering Technology, Industrial Maintenance, Mechanical Systems, Electrical or Electronics Technology, HVAC/R, or a related technical discipline
- Hands-on experience with dry pipe or pre-action fire sprinkler systems, corrosion-mitigation products, nitrogen generators, purge valves, air-maintenance devices, or fire-protection commissioning and service
- Experience servicing or supporting compressors and related components, including pressure switches, regulators, solenoid valves, membrane-separation equipment, filters, automatic drains, pressure transducers, or gas analyzers
- Familiarity with single- and three-phase motors, motor starters, overload protection, fuses, power supplies, low-voltage controls, and electrical troubleshooting practices
- Experience with serial communications or networked equipment, including RS-485, Ethernet-connected devices, remote monitoring, building-management systems, or fire-alarm relay interfaces
- Working knowledge of NFPA 13 and NFPA 25, or NICET certification related to fire-protection systems
- Experience delivering technical training, writing service documentation, using CRM or remote-support platforms, or analyzing case trends
- Strong verbal, written, listening, customer-service, de-escalation, technical communication, safety judgment, case documentation, prioritization, follow-up, and time-management skills
- Working knowledge of Microsoft Office and CRM software
What We Do
Potter Global Technologies is a leading manufacturer and provider of fire and life safety solutions, specializing in both electronic and mechanical products. The company provides advanced fire safety and emergency communication equipment designed to protect people, property, and critical infrastructure in commercial and residential buildings during emergency situations, combining technical expertise with a commitment to genuine engagement and optimal safety.
