This role is for one of the Weekday's clients
📍 Allen, Texas (Onsite)
💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)
Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
RequirementsResponsibilities:
- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Assist Regional Sales Managers by fulfilling technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
- 2 to 3+ years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with:
- Windows Server 2008/2012/2016
- Windows 7/8/10
- Linux Command Line Interface (CLI)
- Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
- PowerShell scripting
- HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
- Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
- Experience working with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus
- This is a 6-month contract position with potential for extension or transition to permanent hire
- Candidates must be willing to work onsite in Allen, TX
- Successful candidates are required to pass the CJIS background screening
- The interview process consists of two rounds: one onsite and one via Google Meet
Linux, Networking, Help Desk Support
Good-to-have skillsOn-call Support
Skills Required
- 2 to 3+ years in Technical Support or Application Support roles
- Troubleshoot hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Experience with Windows Server 2008/2012/2016
- Experience with Windows 7/8/10
- Proficiency with Linux Command Line Interface (Ubuntu/CentOS)
- Experience with network devices (routers, switches) and networking protocols
- PowerShell scripting
- Knowledge of HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
- Willingness to work onsite in Allen, TX
- Ability to pass CJIS background screening
- Support inbound/outbound technical support calls and ticket resolution
- Experience with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud services and container technologies
- Certifications such as CCNA, MCSE, CompTIA A+, Linux certs
- Familiarity with ITIL framework
What We Do
Weekday is an AI-powered recruitment platform that helps startups hire top-tier engineering and product talent. By leveraging a massive database of white-collar professionals and advanced outreach tools, the company streamlines the hiring process through automated sourcing, AI-driven resume screening, and white-glove contingency services. Their mission is to modernize recruitment by enabling companies to discover and engage passive candidates efficiently, ensuring high-quality hires for critical roles.
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