Top Technical Support Jobs

The Technical Lead will provide production support, troubleshoot issues, and implement fixes while on call for resolution of production problems.

Serve as the primary technical support contact for a customer, handling escalations, installations, alpha/beta site testing, performance reporting (MTBF/MTBI/Availability), ECO reviews, documentation (CENs, BKMs), and coordinating field implementation and improvements.

Provide frontline support to ProSoft clients via tickets and phone; diagnose and resolve software issues (including MFA, Active Directory, password portal, RDP); escalate bugs to development with clear details; prioritize requests to minimize downtime and maintain customer satisfaction; create documentation and training materials as needed.

The Technical Customer Support role involves providing excellent customer service and technical support, troubleshooting issues, and collaborating with team members to ensure customer satisfaction, while maintaining accurate records in the ticketing system.

Prepare accurate, competitive quotes for custom wire, cable, and assemblies by analyzing customer requests and drawings, collaborating with Sales, Engineering, Manufacturing and Quality, using AutoCAD and internal systems, obtaining supplier pricing, and maintaining organized quote records to meet deadlines.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide Level 1 technical support for customers, resolving concerns, troubleshooting IT issues, and delivering exceptional customer service through various communication channels.

Lead the PeopleSoft HR application support team, providing technical and functional expertise, troubleshooting, and enhancing client productivity through effective communication and leadership.

The Technical Sales Support Engineer develops engineered supply system solutions, prepares technical proposals, clarifies specifications, and collaborates with teams while ensuring compliance with standards and continuous improvement initiatives.

Own technical relationship for key digital accounts, troubleshoot and escalate platform issues, collaborate with Sales/Product/Engineering/Operations, interpret campaign analytics, train sales and account teams, and ensure clients realize value from the Compulse platform.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

The Senior Support Engineer will provide technical support, work on monitoring and alerting systems, and lead incident response for critical issues related to OpenAI's API.

Provide systems engineering and technical advisory support to a DARPA Program Manager: assess performer progress, review deliverables, track EVMS cost/schedule, support acquisition (BAAs/OTAs), coordinate stakeholders, perform technical risk assessments, and help transition technologies toward production and deployment.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

The Cyber Technical Analyst conducts Computer Network Exploitation using targeting methodologies and tools, produces reports, and collaborates with stakeholders. Requires extensive cybersecurity experience and network analysis skills.

The Technical Specialist provides advanced telephone support for FANUC robotics and related equipment, handles service requests, and resolves customer issues while ensuring high customer satisfaction.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The Technical Sales Support Representative will act as a technical expert, support lead conversions, develop sales materials, and manage customer issues, requiring travel for installations.

As a Technical Solutions Support Manager, you will collaborate with clients to define technical requirements, support integration processes, and deliver technical solutions to enhance customer experiences, while ensuring alignment with company capabilities.

In this role, you will support technical program design, guide clients in integrating with Onbe's systems, and collaborate on product updates. You'll lead solution discussions, document technical processes, and provide integration support for clients and internal teams.

The Technical Solutions Support Manager will oversee technical requirements, provide integration guidance, support internal/external teams, and maintain documentation for smooth implementations in a FinTech environment.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Lead ETF capital markets strategy and liaise with market participants to support issuer onboarding, implementation, trading, and distribution strategy. Develop training, models, and documentation, assess client operational and technology capabilities, and drive thought leadership and automation initiatives while partnering with business development, legal, compliance, and solutions teams.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.

Provide front-line technical support and onboarding for a proprietary SaaS platform within a defined US region. Troubleshoot mobile and desktop issues, document resolutions, train users, assist with implementations, test upgrades, maintain support documentation, collaborate with product and 24/7 service teams, and handle PHI in compliance with HIPAA.