Application Support Engineer

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.

Who You Are 

The Application Support Engineer will be responsible for providing technical support, resolving software incidents, and providing implementation and operational maintenance of enterprise applications. This role consistently collaborates with cross-functional teams to drive service requests and business initiatives to prompt and accurate resolution while maintaining a focused, customer-centric approach.

What You'll Do

• System Integration and Application Maintenance
• Maintain and improve existing applications, both internal and third-party. Integrate various software components and third- party programs.
• Validate data flow between systems to facilitate data integrity.
• Observability and Monitoring 
• Analyze ticket velocity and content to rapidly identify emerging issues. 
• Classify work efforts (type and effort) accurately to aid in trend detection and capacity planning.
• Troubleshooting and Support 
• Diagnose and resolve technical issues and system errors. 
• Provide technical support and guidance to end users/team members (internal & cross-functional). 
• Support teammates in upgrades, integrations, and projects.
• Documentation and Training 
• Author and maintain comprehensive documentation for system configurations, processes, and changes. 
• Identify and execute on opportunities to provide training to internal and/or external team members. (Note: This includes the development of materials and delivering training sessions.) 
• Maintain accurate records of analysis and work performed within a centralized issue-tracking tool.
• Collaboration and Communication 
• Communicate proactively with stakeholders to understand requirements and provide updates.
• Effectively work independently or in collaboration with cross-functional teams including developers, analysts, and program/project managers.
• Compliance and Standards 
• Maintain technical awareness of industry standards and best practices. 
• Complete required training as assigned including, but not limited to, company, industry, and security awareness.
• Project Management 
• Coordinate with other teams to ensure project milestones are met. 
• Lead projects as assigned, including contributing to plans, establishing deliverables, and maintaining project status. 

What You'll Need

• Bachelor’s degree in information technology, Computer Science, or equivalent work experience. 
• Minimum of 2 years of experience with supporting and/or managing 3rd party Enterprise Server and Cloud application platforms (i.e. Salesforce, Atlassian products – Jira, Confluence, Bitbucket, and Opsgenie).
• Application platform certification preferred.
• Working knowledge of database functionality with basic skills in SQL and SOQL. 
• Minimum of 2 years of experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, AWS, Google Cloud. 
• Minimum of 2 years of experience working with various SDLC methodologies such as Waterfall, and Agile (Scrum and Kanban); experienced in the use of standard agile tools. Proficiency in programming and scripting languages such as Java, C#, Python, PowerShell, Javascript, Jira Query Language (JQL), Assets Query Language (AQL), or similar.
• Experience working with 3rd party vendor support. 
• Experience leading small projects.
• Additional Qualifications 
• Excellent interpersonal, verbal, and written communication skills. 
• Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross-functional groups to deliver solutions. 
• Familiarity with standard office and collaboration applications (i.e. Teams, ServiceDesk, Atlassian Software, Office). 
• Familiarity with SonarQube, R Studio, OneTrust, OvalEdge, DocuWare, VMWare is a plus. 
• Commitment to working flexible hours as necessary, including occasional evening and weekend hours and on-call rotation cadence. 

Life at BHG Financial

At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG Financial

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:

•Medical/Rx/Dental/Vision coverage for employees and their eligible family members

•Competitive PTO and vacation policies

•1 Friday off each month for Wellness Weekends

•Company 401(k) plan with employer contributions after one year

•Company-sponsored training and certification opportunities

•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses

•Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.