System Support-Staff

Job Description:

The Staff Systems Support Technician is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices. Fully functioning, journey-level professional with experience in most aspects of system support and technology. Incumbent's ability encompasses broad knowledge required within the support specialty area. Typically implements designs or approaches developed by others. Functions independently and produces results that meet standards of quality, timeliness and acceptability with minimal supervision and general direction.

Job Essentials
1. Performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions. Assists other teams to resolve issues.
2. Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
3. Resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.
4. Participates in the Implementation and support of network devices and systems.
5. Participates in completing projects following enterprise standards. Assists in ensuring that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.
6. Assists in creating and maintains critical support documentation in the enterprise defined knowledge repository.
7. Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.
8. Assists in defining enterprise standards, processes, and procedures.
Minimum Qualifications Staff Level $28.90- $45.52
Bachelor's degree in computer science or management of information systems or four years experience in a system support or other computer science/management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified.

Three years of system support experience, or any combination of computer related technical education (computer science / management of information systems or other similar technology based degree) and other computer science / management of information or systems related technical field experience.
Valid driver's license. (Position may often require individual to travel between facilities to provide support)
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Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
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Experience working in a team-oriented, collaborative environment.
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Demonstrated knowledge of applicable data privacy practices and laws.
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Demonstrated in depth understanding of networking fundamentals and active directory.
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Demonstrated expert knowledge of industry standard word processing and spreadsheet software.
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Demonstrated working knowledge of industry standard email systems.
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Must be able to travel to and from various Intermountain facilities. (Position may often require individual to travel between facilities to provide support)

Minimum Qualifications Associates Level $21.71- $33.50
Associates degree in computer science field or management of information systems or two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified.
Valid driver's license. (Position may often require individual to travel between facilities to provide support)
Associate's degree in computer science field or management information systems. Degree must be obtained through an accredited institution. Education is verified.
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Two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.).
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Demonstrated understanding of troubleshooting principles, methodologies, and issue resolution techniques.
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Demonstrated basic knowledge of applicable data privacy practices and laws.
- and -
Demonstrated basic understanding of networking fundamentals and active directory.
- and -
Demonstrated basic knowledge of industry standard word processing and spreadsheet software.
- and -
Demonstrated basic knowledge of industry standard email systems.
- and -
Must be able to travel to and from various Intermountain facilities. (Position may often require individual to travel between facilities to provide support)

Preferred Qualifications
Certifications: CompTIA A Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Administrator (MCSA) Certification
Strong written and verbal communication skills.
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Ability to present ideas in user-friendly language.
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Self motivated and directed.
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Keen attention to detail.
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Ability to effectively prioritize and execute tasks in a high-pressure environment.
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Strong customer service orientation.
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Experience in a healthcare environment.
 

Physical Requirements:

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
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Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
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Ascend and descend stairs or ladders to service IT equipment needs.
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Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
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Raise or lower an object from one level to another.
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Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Transport oneself from place to place.

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$21.71 - $33.50

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.