Top Technical Support Engineer Jobs

Provide advanced technical support for complex customer issues involving SaaS, mobile applications, SDK integrations, and backend and frontend frameworks. Troubleshoot, document, and reproduce issues; manage Zendesk and support processes; create knowledge bases; report on service levels and root cause analyses; train customers; and collaborate with Engineering, Product Management, and Sales to improve support operations.

As a Technical Support Engineer, you'll ensure system performance, handle support requests, troubleshoot issues with Python and SQL, and collaborate with teams to improve robotic solutions.

Provide phone and web technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configs and packet captures, reproduce issues in lab, recommend fixes, escalate cases, and educate customers until case closure.

Provide phone and web technical support for Fortinet switching and wireless products. Troubleshoot WiFi, LTE, TCP/IP, routing, and security features; analyze configs, packet traces, and network data; reproduce issues in lab, recommend corrective actions, escalate and manage cases, and educate customers until case closure.

Provide web and phone technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configurations and packet traces, recommend fixes, reproduce issues in lab, escalate and manage cases, and educate customers on networking and security topics until case closure.

Provide Tier II technical support for CPQ software and ERP/CRM integrations. Diagnose SQL Server, web application, database, and integration issues; collaborate with Engineering and Professional Services; document root causes and resolutions; identify recurring problems; and improve support processes and customer experience. The role requires troubleshooting expertise, SQL knowledge, familiarity with Microsoft and web technologies, and strong communication skills. It is remote within the United States or Canada.

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide world-class technical support for Qualys security applications in a FedRAMP environment. Troubleshoot networking, OS, and security issues via phone/email/Teams, collaborate with Development and QA, and resolve customer incidents for SaaS product modules.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

Provide advanced technical support and escalation management for customer equipment, including installations, calibration, alpha/beta site testing, ECO reviews, performance reporting (MTBF/MTBI/Availability), documentation (CENs, BKMs), and driving field implementation and improvements.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.