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Top Technical Support Engineer Jobs
The Technical Support Engineer provides advanced support for clients using Merge Healthcare products, resolves complex technical issues, communicates effectively with customers, documents troubleshooting steps, and performs software upgrades to ensure system stability.
The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.
As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.
As a Technical Support Engineer at Chainguard, you'll take ownership of customer issues related to Chainguard Images, ensuring timely resolution while communicating effectively with both technical and non-technical users. You'll document investigations, raise issues with engineering teams, and contribute to knowledge base content, all while collaborating across various teams to enhance customer experience.
As a Technical Support Engineer at Socure, you will drive customer satisfaction by resolving reported issues, managing API integrations, and collaborating with internal teams. Responsibilities include troubleshooting, log analysis, and maintaining support documentation. The role emphasizes customer communication, especially during critical incidents, and requires a proactive approach to identifying problems.
The Tier 2 Technical Support Engineer will provide second level support focused on resolving technical issues for US-based customers. Responsibilities include taking ownership of customer cases, troubleshooting issues, and collaborating with multiple teams to ensure effective onboarding and deployment of products.
The Sr Technical Support Engineer will provide technical assistance to customers for complex post-sales issues, manage support cases, troubleshoot technical problems, and publish documentation. This role requires strong analytical skills and effective communication with both technical and non-technical stakeholders.
The Technical Support Engineer will provide remote and on-site technical support for complex imaging equipment issues, assisting customers and service engineers in troubleshooting and problem resolution. The role requires occasional weekend and after-hours support, along with the maintenance of high product knowledge to effectively address technical challenges.
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the m...
The Sr. Application Support Engineer will provide 2nd line technical support for application and cloud infrastructure, manage incidents and disaster recovery strategies, and mentor junior team members. This role requires collaboration with technology functions to improve IT service delivery and accountability for service reviews and support processes.
As a Technical Support Engineer, you will monitor customer exchanges, resolve technical issues, inform clients about usage, and collaborate with global teams to ensure product reliability and performance.
As a Tier 3 Engineer at Via, you will bridge internal teams to resolve technical issues impacting partners. Your role involves diagnosing complex issues, collaborating with R&D and Operations, documenting processes, and identifying improvement opportunities in support trends.
As a Senior Technical Support Engineer at Palo Alto Networks, you will provide advanced technical support to customers post-sale, managing complex technical issues and ensuring timely resolutions. You will collaborate with multi-functional teams to foster an environment of transparency and create better cybersecurity solutions, while also networking with various stakeholders outside your area of expertise.
The Technical Support Engineer will provide high-quality customer service, troubleshoot technical issues related to AspenTech software, deliver training sessions, develop customer-focused materials, and collaborate with cross-functional teams. The role focuses on ensuring customer satisfaction, supporting product improvements, and conducting pre-sales consultations.
As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).
As an ELINT System Support Engineer, you will support the development of a TechELINT processing system and provide technical guidance on analytical problems. Responsibilities include testing tools, conducting system user training, and performing statistical analysis on intelligence data.
As a Senior IT Support Engineer, you will provide expert technical support, mentor junior engineers, and resolve complex issues within IT infrastructure, including AV systems and network management. You'll collaborate with other IT teams to enhance support efficiency and assist with user access management.
The Application Support Engineer is responsible for providing technical support, resolving software incidents, implementing and maintaining enterprise applications, and collaborating with cross-functional teams to enhance service delivery. Duties include system integration, troubleshooting issues, documenting processes, and conducting training.
As a Technical Support Engineer, you will provide technical phone and remote support for clients with desktop and IT/CCTV-related issues. Responsibilities include diagnosing software and hardware problems, troubleshooting network systems, and maintaining client relationships while ensuring issues are efficiently resolved.
Company Description
👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new coll...
As a Tier 3 Support Engineer, you will resolve complex technical issues for end-users and internal teams, assist with bug fixes using Python scripting, troubleshoot logs with AWS and Kibana, and generate reports from user data using SQL and MongoDB.
As a Tech Support Engineer, you will handle production support escalations, triage tickets, collaborate with tech teams, monitor processes, and recommend improvements while managing documentation and facilitating solutions.
You will support customers by troubleshooting WordPress performance and related issues, diving deep into technical queries. Responsibilities include investigating performance bottlenecks, understanding security concerns, and communicating with enterprise clients and agencies.
The Technical Support Engineer at Pressable focuses on assisting customers with WordPress performance and technical issues, employing troubleshooting skills to resolve inquiries and improve the platform experience for agencies and enterprise clients.
The Application Support Engineer will oversee planning and execution for migrating applications, collaborating with technology teams, and providing technical guidance. They will troubleshoot issues, implement system upgrades, coordinate technical research, and build strong relationships with stakeholders to address business needs.
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