Top Technical Support Engineer Jobs

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Lead deep technical investigations and resolve complex escalations for an AI-driven SaaS product. Partner with R&D and Product to identify root causes, implement fixes or workarounds, and drive tooling and training to reduce ticket volume. Mentor Tier 2 teams and improve support processes and knowledge sharing.

Escalation Engineers lead complex customer incidents, ensuring resolution through technical troubleshooting and cross-functional coordination while documenting solutions for continuous improvement.

The Technical Support Engineer provides expert hardware support to customers, develops communication plans, improves support structures, trains field engineers, and contributes to new product development.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

The Associate Engineer in Tech Support will assist in technical product support, solve customer issues, and collaborate with teams on innovative solutions.