Top Technical Support Engineer Jobs

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

The role involves troubleshooting system and networking issues, reproducing customer problems, managing documentation, and testing updates.

The Associate Engineer in Tech Support will assist in technical product support, solve customer issues, and collaborate with teams on innovative solutions.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

The Technical Support Engineer resolves customer technical support requests, collaborates with teams for issue resolution, and provides insights for product improvement.

Provide advanced enterprise technical support for NodeZero customers, troubleshoot cloud, networking, and infrastructure issues, perform root cause analysis, assist deployments and IaC/container optimization, collaborate with engineering, mentor junior staff, maintain SLAs, and document solutions to improve support processes.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.

The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.

The Technical Support Engineer will support customers using proprietary products, respond to inquiries, manage cases, and collaborate with Quality Assurance and Development teams.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

Provide technical support for Tenable vulnerability and compliance products, troubleshoot complex enterprise environments, analyze scan/log results, recreate issues in lab, collaborate with R&D and product teams, create knowledge articles, and support customers to resolution while working hybrid in Columbia, MD.

Provide bilingual (English/Spanish) technical support for Qualys Cloud Agent via phone, email, and WebEx. Troubleshoot networking, OS services, authentication, and security tools; coordinate with Development, QA, and Operations to resolve customer issues and generate Splunk queries/reports.

Lead technical partner integrations and provide expert support for Pinterest APIs and business products. Own end-to-end engineering projects, on-call support, monitoring, tooling, and cross-functional partner relationships while mentoring junior team members and driving AI-driven automations.