Top Technical Support Engineer Jobs

The Technical Support Engineer will provide technical assistance to customers, manage customer cases, collaborate with teams, and solve product-related issues.

The role involves providing technical support for AspenTech's APC software, troubleshooting customer issues, delivering training, and collaborating across teams to improve customer relations and product quality.

Provide technical support and escalation management for customer etch/PVD equipment, including installations, calibration, Alpha/Beta site testing, ECO review, performance reporting (MTBF/MTBI/Availability), documentation (CENs, BKMs), and field implementation while supporting field engineers and driving improvement programs.

As a Technical Support Engineer I, you will respond to calls, troubleshoot software issues, assist with installations, and document customer tickets.

Provide technical support by diagnosing issues, collaborating with teams for escalated cases, documenting solutions, and improving processes in customer environments.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

The Sr. Technical Support Engineer provides technical support and training for AspenTech products, ensuring customer satisfaction and product usage through troubleshooting, consultations, and pre-sales activities.

Provide escalated technical support for KLA equipment, diagnose and troubleshoot optical/electro-mechanical and software systems, collaborate with field teams, travel worldwide (40-70%), create technical documentation, support installations/upgrades, and deliver technical training.

As a Technical Support Engineer, you will support Maddox employees using Odoo ERP and other business systems, troubleshoot issues, and enhance overall technology experience.

As a Technical Support Engineer, you'll ensure system performance, handle support requests, troubleshoot issues with Python and SQL, and collaborate with teams to improve robotic solutions.

The Technical Support Engineer provides high-level support for Microsoft Dynamics ERP systems, resolving issues, troubleshooting, and collaborating with clients to enhance service delivery.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

The Technical Support Engineer assists clients with data-related issues on Finalsite's platforms, performing troubleshooting, data processing, and software maintenance while providing excellent customer service.

The Technical Support Engineer resolves tier 1 ticket requests, delivers customer support, documents work, and assists with hardware setup and on-call duties.

The Manufacturing Engineer, Technical Support will aid in developing and supporting the CAR-T manufacturing process, resolving issues and contributing to quality assurance.

The Technical Support Engineer will resolve complex technical issues for customers in a fast-paced environment, providing excellent support and fostering customer satisfaction while mastering the Salesforce Platform.

The Technical Support Engineer will resolve technical issues, assist customers, and collaborate with engineering teams while developing self-service solutions and knowledge base articles.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

The Technical Support Engineer will provide expert software support, triage customer issues, develop solutions, and maintain client relationships while collaborating with engineering and product teams.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

Lead operational oversight for medical software implementations and support, ensuring availability, reliability, compliance, and quality. Provide advanced technical support, manage installations/upgrades/validation, drive scalable implementation/support processes, collaborate cross-functionally, perform root-cause analysis and CAPA, and participate in 24x7 on-call rotations for regulated healthcare systems.