Top Technical Support Engineer Jobs

Serve as the primary technical support contact for a customer, handling escalations, installations, alpha/beta site testing, performance reporting (MTBF/MTBI/Availability), ECO reviews, documentation (CENs, BKMs), and coordinating field implementation and improvements.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide expert-level technical support for Smarsh enterprise and SaaS products, diagnose and resolve complex issues, manage escalations, collaborate with SRE/Engineering, maintain case documentation in Salesforce, publish KCS knowledge, and mentor peers to improve support processes and customer satisfaction.

Serve as primary technical contact for carrier customers, diagnosing and resolving web application, API, and data ingestion issues. Reproduce problems, run SQL queries, provide workarounds, deliver RCA documentation, maintain KB articles and runbooks, participate in on-call rotation, and collaborate with Engineering, QA, and Operations to surface systemic issues.

Provide remote technical support for Cellebrite solutions: troubleshoot software issues, manage cases via CRM, communicate with customers, meet SLA/KPI, collaborate with internal teams, and maintain high CSAT.

Provide Tier-2/3 technical support for the Axon 911 SaaS platform: troubleshoot complex network, VoIP, and cloud issues, manage escalations, monitor system health, document solutions, and collaborate with engineering and customer teams to ensure reliability and customer satisfaction.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The Technical Customer Support Engineer Tier 3 resolves complex issues related to software and system integration, working with teams to implement scalable solutions and automate tasks using scripting.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with engineering, and enhance user experience through documentation and tool improvements. You will handle customer inquiries, debug issues, and monitor user-generated content for compliance.

The Technical Sales Support Engineer develops engineered supply system solutions, prepares technical proposals, clarifies specifications, and collaborates with teams while ensuring compliance with standards and continuous improvement initiatives.

Lead technical partner integrations and provide expert support for Pinterest APIs and business products. Own end-to-end engineering projects, on-call support, monitoring, tooling, and cross-functional partner relationships while mentoring junior team members and driving AI-driven automations.

The Technical Support Engineer will support customers using proprietary products, respond to inquiries, manage cases, and collaborate with Quality Assurance and Development teams.

The Staff Technical Support Engineer provides omni-channel support for Broadcom's Mainframe products, ensuring customer success and product understanding. Responsibilities include problem solving, mentoring, and collaborating to improve product quality and customer satisfaction. Requires extensive experience in a Mainframe environment.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

Provide Tier 2 technical support as primary contact for customer incidents, triage and document issues, resolve known problems, escalate complex cases, create knowledge articles, improve workflows, collaborate across teams, and support 24x7 shift operations while maintaining security and compliance.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Provide technical and network problem resolution for customers, troubleshoot SaaS application issues, analyze data and databases, assist hospital IT and pharmacy teams, respond to calls/emails, maintain high customer satisfaction, and participate in occasional overnight on-call rotation.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.