Top Technical Support Engineer Jobs

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Supports and improves the company’s network, servers, computers, peripherals, and cybersecurity infrastructure. Designs and implements network solutions, performs Windows and VMware upgrades, manages routers, switches, firewalls, access points, and other appliances, and troubleshoots hardware, software, connectivity, and security issues. Monitors cyber threats, coordinates with vendors and security partners, maintains documentation and inventory, trains users, manages tickets, and provides on-call support, including some evenings and weekends.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain optimization software. The role specializes in refinery planning, scheduling, blending, and linear or nonlinear programming. Responsibilities include resolving complex customer issues, escalating problems cross-functionally, developing training materials, supporting pre-release testing, coaching colleagues, identifying growth opportunities, and occasionally delivering onsite support. Candidates need engineering expertise, chemical process knowledge, relevant industry experience, strong communication skills, and willingness to travel less than 25%.

Provides regional technical support for AVEVA Pipeline Simulation products, troubleshooting complex customer software issues, reproducing defects, researching workarounds, and coordinating solutions with Development. Documents cases, supports junior engineers, delivers customer and internal training, creates technical knowledge materials, and presents at conferences. Requires pipeline simulation expertise, engineering knowledge of thermodynamics, fluid dynamics, and hydraulics, strong communication, customer service skills, and 5–15% travel.

Provides technical customer support by troubleshooting GitHub repositories, CI/CD pipelines, integrations, logs, code, and configurations. Owns support tickets through resolution, assists with onboarding and implementation, identifies recurring issues, creates documentation and internal tooling, and partners with Engineering, Product, Customer Success, and Sales to improve customer outcomes and product reliability.

Provides technical support for semiconductor equipment at customer sites, handling escalations, fleet performance, installations, upgrades, troubleshooting, calibration, testing, and improvement programs. Acts as the field liaison with engineering and product divisions, supports alpha and beta sites, reviews engineering change orders, analyzes system performance metrics and spending, creates technical documentation, and presents improvement plans to customers. Leads small projects and mentors less-experienced colleagues.

Operate, maintain, and troubleshoot networked simulators and training systems for military exercises. Perform preventive maintenance, hardware installs, software deployment, configuration management, and support live/virtual/constructive training. Provide Tier 1-3 troubleshooting, documentation, training to operators, and participate on an Agile Scrum team. Support system lifecycle, ATO compliance, and occasional travel for installations and exercises.

Provides remote and on-site technical support for complex radar, surveillance, electro-mechanical, computer, software, and networked systems. Diagnoses, troubleshoots, repairs, and debugs issues; escalates design and software defects; supports installations and customer training; and builds long-term customer relationships. Requires domestic and international travel up to 25% annually.

Provide technical support for Factory’s developer platform by resolving customer architecture, performance, recovery, security, and operational challenges. Advocate for customer needs with product and engineering teams, develop diagnostic and automation tools, create deployment and operational playbooks, and build scalable processes and dashboards. The role requires programming, production environment administration, strong communication, troubleshooting ability, adaptability, and collaboration.

Own Level 2 technical support escalations for AI infrastructure customers. Diagnose Linux hosts, GPUs, Kubernetes workloads, Slurm scheduling, storage, networking, and distributed workloads using logs and telemetry. Communicate findings to customer engineers, create runbooks and diagnostic tools, document recurring issues, coordinate hardware remediation, support account health, and participate in on-call coverage.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.

Serve as the primary technical support contact for a customer, handling escalations, installations, alpha/beta site testing, performance reporting (MTBF/MTBI/Availability), ECO reviews, documentation (CENs, BKMs), and coordinating field implementation and improvements.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

The Systems Engineer supports IT operations by resolving server, desktop, and network issues, manages service requests, and communicates with clients.

AspenTech seeks Technical Support Engineers for Engineering Solutions and Subsurface Science. Responsibilities include technical support, training delivery, troubleshooting, and collaboration with R&D and customers.