Top Technical Support Engineer Jobs

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

Provide frontline technical support for Illumia customers across healthcare, higher education, and corporate campuses. Diagnose and resolve software and hardware issues, collaborate with internal teams to escalate complex cases, document solutions in the knowledge base, drive process improvements, and serve as a trusted technical advisor for mission-critical environments.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

The role involves troubleshooting system and networking issues, reproducing customer problems, managing documentation, and testing updates.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide telephone and email technical support for PV inverters, troubleshoot to root cause using monitoring data, create ServiceMax cases and work orders, dispatch and schedule field technicians, update service documentation, coordinate with Engineering on product issues, and occasionally perform onsite repairs.

Provide technical and field support for packet microwave and millimeter-wave radio systems used in 4G/5G transport. Troubleshoot RF and networking issues, supervise installations, train customer engineers, perform IT/desktop support tasks, and document activities using Microsoft Office and SQL.

Provide technical support for enterprise video management: troubleshoot/debug issues, write automation scripts, build and configure servers, test cameras and network hardware, create knowledge base content, and work directly with integrators and customers. May perform on-site troubleshooting and limited travel; collaborate with product teams to report bugs and improve products.

Overnight Technical Support Engineer provides monitoring, incident response, patch management, scheduled maintenance, and server/network troubleshooting across Windows, Linux, virtual, and cloud environments. Executes patch cycles, performs maintenance and backups, manages Active Directory and account requests, coordinates handoffs, and escalates incidents to Tier 2 while documenting outcomes and maintaining SLAs.

Serve as a senior technical expert resolving complex Novarad software and infrastructure issues in healthcare environments. Mentor engineers, perform root-cause analysis, collaborate with Development and Customer Success, improve processes, and maintain documentation to improve product quality and customer outcomes.

Provide front-line post-sales technical support for Scale Computing customers: answer calls and tickets, troubleshoot hyper-converged clusters, gather logs, escalate to Tier 2, participate in on-call rotation, and maintain product knowledge and customer satisfaction.

Provide high-touch technical support and troubleshooting for Trend AI products (on‑prem and SaaS), resolve complex customer issues, interface with engineering, set up lab environments, mentor junior engineers, participate in projects and on‑call rotations, and maintain knowledge of current and beta product releases.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot OS, networking, hardware, and malware issues; document solutions; deliver technical training; communicate status to stakeholders; work after hours for high-severity incidents.

Provide bilingual (Portuguese/English) Level 1 technical support: triage, troubleshoot and reproduce issues for McAfee Scan Alert; log and escalate cases in MAX; communicate with Tier II and customers; produce knowledgebase articles and troubleshooting guides; document testing and resolutions; maintain professional customer-facing communication.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.

Provide escalated technical support for complex hardware, software, and networked systems. Troubleshoot, diagnose, repair, and debug issues unresolved by first-line support. Communicate status to customers and internal teams, document findings, analyze logs, and report bugs to engineering. May assist with installations and upgrades.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot networking, OS, hardware, and malware issues; document solutions; deliver technical training; communicate status to customers, sales, and management; work after hours for critical incidents.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.

Provide escalated remote and onsite IT support across multiple client environments. Troubleshoot Windows, macOS, networking, servers, cloud services, and Datto/backup systems. Configure and maintain Windows Server and Hyper-V, SonicWall firewalls, switches, access points, Microsoft 365/Intune, and on-prem SharePoint. Mentor Level I technicians, document work in Autotask, and maintain client-facing communication and process documentation.