Top Technical Support Engineer Jobs

Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.

Validates and improves technical procedures for semiconductor inspection tools, manages issue-correction lifecycles, leads technical escalations, executes plans of action, and supports global follow-the-sun coverage. The role documents issues, gathers diagnostic information, engages customers and field teams, and develops expertise in E-Beam subsystems, high-vacuum systems, hardware/software integration, testing, and troubleshooting.

Provides advanced technical support for a B2B SaaS product through case management, live chat, email, and video. Diagnoses and triages bugs, partners with engineering and product teams, supports Success Architects, communicates during incidents, and turns customer feedback into product improvements. The role also improves documentation, processes, knowledge bases, and customer operations efficiency while explaining complex technical concepts to technical and non-technical users.

Provides advanced technical support for KLA semiconductor manufacturing equipment, assisting field engineers with diagnosis, troubleshooting, debugging, installation, upgrades, and escalated issue resolution. Collaborates with specialists to restore equipment functionality, documents troubleshooting processes and postmortems, and delivers technical training. Requires frequent domestic and international travel, including short-notice on-site support.

Provides remote and on-site technical support for Vertiv monitoring and infrastructure management solutions. Troubleshoots product and integration issues, leads root-cause investigations, supports customer meetings, develops service documentation, and participates in monitoring solution design and testing. The role also delivers technical training, manages support processes, researches parts and warranties, and collaborates with manufacturing, sales, engineering, and customers. Requires expertise in BMS/BAS, networking, industrial protocols, monitoring systems, and technical customer support.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Provides on-site and remote technical support for sheet metal processing and laser machines. Troubleshoots, repairs, and diagnoses equipment issues; trains customers on machine operation and basic repairs; collaborates with internal technical teams; documents service activities; and manages tools, vehicles, equipment, and parts inventory. Requires customer communication, independent scheduling, occasional overnight travel, physical lifting, and safe operation of forklifts or overhead cranes.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Provide Level 1 technical support through chat, phone, and tickets. Troubleshoot operating systems, servers, workstations, networks, storage, virtualization, hardware, logs, Active Directory, Group Policy, and connectivity issues. Document interactions and resolutions, meet support KPIs, deliver customer-focused service, and escalate complex problems to internal teams.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Provides advanced technical support for sophisticated optical and electro-mechanical semiconductor equipment and associated software. Diagnoses escalated field issues, coordinates engineering resources, develops corrective action plans, documents troubleshooting and postmortem findings, and supports product introductions and continuous improvement. May assist with customer installations, relocations, upgrades, and personnel training. Requires availability for domestic and international travel of approximately 25–50%.

Responds to escalated technical issues involving KLA semiconductor equipment, assisting field engineers with diagnosis, troubleshooting, and debugging of optical, electrical, mechanical, computer, and software systems. Collaborates with specialists to restore equipment functionality, documents troubleshooting and postmortem findings, supports installations and upgrades, and provides technical training. Requires 40–70% domestic and international travel, including short-notice onsite support.

Responds to escalated technical issues involving KLA semiconductor manufacturing equipment. Diagnoses and troubleshoots optical, electrical, mechanical, computer, and software systems; collaborates with specialists to restore equipment functionality; documents troubleshooting findings and postmortems; supports installations, relocations, upgrades, and technical training. Requires worldwide and regional travel of 40–70% and a Sunday–Wednesday four-day, ten-hour schedule.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Provides technical program integration, sustainment, and management support for DISA network capabilities. Coordinates stakeholders, manages dependencies and change activities, develops training materials, evaluates emerging technologies, conducts infrastructure verification and validation, recommends network performance improvements, and maintains laboratory systems through patching, baseline management, and lifecycle support.

Provides technical support for Entuity software products by advising customers, troubleshooting issues, developing workarounds, patches, scripts, rules, and configurations, and tracking cases through resolution. Partners with software development, sales, and pre-sales teams during problem resolution and proof-of-concept trials. Supports integrations with authentication systems, custom dashboards and reports, software licensing, and device configurations.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provide end-to-end technical support for Salesforce platform products, diagnosing complex issues, debugging applications, and coordinating escalations. Support customer onboarding, technical discovery, configuration, architecture, and product adoption. Investigate root causes, document solutions, collaborate with engineering, manage multiple cases, mentor teammates, and communicate technical concepts to diverse stakeholders.

Own and resolve the customer support queue for a B2B SaaS platform, triaging technical issues, diagnosing integrations and data problems, and communicating solutions clearly. Improve documentation, playbooks, SLAs, metrics, tooling, and support processes. Collaborate with Solutions Engineers, Product Managers, and Engineering to identify recurring issues and influence the product roadmap. The role is customer-facing, fast-paced, and requires independent problem-solving, technical curiosity, and process orientation.

Provides technical ownership for assigned products by troubleshooting bugs, creating and merging fixes, handling escalations, documenting solutions, and communicating customer feedback to Product and Engineering. The role serves as a technical voice of the customer, improves feedback loops and workflows, manages service-level expectations, and collaborates cross-functionally to resolve product issues and improve customer experience.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.